Question 1

What is hub by Premier Inn?

Accepted Answer

hub by Premier Inn offers smart, compact rooms in central London locations. Thoughtfully designed to make the most of the space, hub rooms include a comfortable bed, powerful shower, free Wi-Fi and smart room controls.

Question 2

Where are hub hotels located in London?

Accepted Answer

Our 16 hub hotels are located across Central London, close to major stations, iconic attractions and vibrant neighbourhoods, making it easy to explore the city.

Question 3

Do hub hotels offer free Wi-Fi?

Accepted Answer

Yes, all guests can enjoy fast, free Wi-Fi throughout their stay.

Question 4

Can I check in online?

Accepted Answer

Yes, you can check in online before your arrival and head straight to the hotel when you get there.

Question 5

Are hub hotels close to public transport?

Accepted Answer

Yes, all hub hotels are located within easy reach of Underground stations and key transport links, making it simple to get around London.

Question 6

What's included in a hub room?

Accepted Answer

Every room includes a comfy bed, powerful shower, free Wi-Fi, air conditioning, a TV and smart room controls designed to help you personalise your stay.

Question 7

Is hub by Premier Inn good for business travel?

Accepted Answer

Yes, hub hotels are ideal for both business and leisure trips, offering central locations, fast Wi-Fi and everything you need for a productive stay.

Question 8

Can I cancel or amend my booking?

Accepted Answer

This depends on the rate you've booked. Flexible rates allow changes and cancellations up to a specified time before arrival. Check your booking terms for full details.

Question 9

Is London easy to get around?

Accepted Answer

Yes. London has an extensive public transport network, including the Underground, buses and trains, making it easy to travel between attractions, neighbourhoods and major stations.

Question 10

What are the best areas to visit in London?

Accepted Answer

Popular areas include Covent Garden, Soho, South Bank, Camden, Kensington, Westminster and Shoreditch, each offering a unique mix of attractions, dining and entertainment.

Question 11

What are the top attractions in London?

Accepted Answer

Some of London's most famous attractions include Buckingham Palace, Big Ben, Tower Bridge, the Tower of London, The British Museum and the London Eye.

Question 12

Are there free things to do in London?

Accepted Answer

Yes. Many of London's museums and galleries are free to enter, and you can also enjoy the city's parks, markets and famous landmarks without spending a penny.

Question 13

Is London suitable for a weekend break?

Accepted Answer

Yes. With world-famous attractions, shopping, dining and entertainment all within easy reach, London is perfect for a city break.

Question 14

What is the best way to travel around Central London?

Accepted Answer

London's Underground, buses and trains make it easy to get around the city. The Tube is often the quickest option for longer journeys, while buses are a great way to see London's landmarks as you travel.

Question 15

What’s the difference between Flex, Semi-Flex, Advance, Standard and Non-Flex rates?

Accepted Answer

Flex – Pay now or on arrival, fully refundable with free cancellation up to 1pm on the day of arrival. Our most flexible rate – you can cancel and get a full refund up to 1pm on the day of arrival. You can also amend your booking at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date).  Semi-Flex – Pay now, fully refundable with free cancellation up to three full days before arrival. Fairly flexible rate – you can cancel and get a full refund up to three full days before arrival. No refunds after that date. You can also amend your booking date at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date).  Advance – Pay now, fully refundable with free cancellation up to 28 full days before arrival, free to amend thereafter until the day of arrival. Fairly flexible rate – you can cancel and get a full refund up to 28 full days before arrival. No refunds after that date. You can also amend your booking date at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date).  Standard – Pay now, non-refundable. Free to amend booking at the same hotel up to 1pm on the day of arrival. Slightly flexible rate – you won’t be able to cancel and get a full refund, but you can amend your booking at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date).  Non-Flex – Pay now. No amends or refunds. Our least flexible rate – you won’t be able to cancel or amend your stay after booking.

Question 16

What time is check-in and checkout?

Accepted Answer

Our standard check-in time is 3pm. For an additional fee*, you can start your stay sooner with early check-in from 11am. Add early check-in to your stay while making your booking, or afterwards by managing your stay in your Premier Inn account. Early check-in is subject to availability and not available at all Premier Inn hotels.  Checkout is by 12 noon on your departure date. If luggage storage is available, our teams will be happy to store any bags for you if you’d like to check out before 12pm. *Prices and times will vary depending on date and location.

Question 17

Can I check in early?

Accepted Answer

For an additional fee*, you can start your stay sooner with early check-in from 11am. Add early check-in to your stay while making your booking, or afterwards by managing your stay in your Premier Inn account. Early check-in is subject to availability and not available at all Premier Inn hotels.  *Prices and times will vary depending on date and location.

Question 18

What is Premier Inn CleanProtect™?

Accepted Answer

In 2020 we launched Premier Inn CleanProtect™, our rigorous, daily cleaning method that’s used throughout our UK & Ireland hotels. Developed in partnership with Diversey, a global leader in cleaning and hygiene products for the healthcare and hospitality industries, our promise seeks to give you extra peace of mind so you can always book and stay with confidence. Check-in - minimising contact at reception and providing hand sanitiser in most public areas for peace of mind.  Bed linen and towels - laundering all our linen and towels at over 60°C to thermally disinfect them, so you can enjoy a great night’s sleep. We’ve also placed spare pillows in a zip-up bag, for extra peace of mind. Equipping our teams - providing our team members with all the equipment and sanitisers they need, as well as always operating in the safest way possible for our teams and guests. A generous serving of safety - you can relax knowing that enhanced cleaning measures are in place throughout our restaurants. Tables are cleaned between visits and contactless payment is in place too, so you can dine safely and comfortably with us every time. Clean on request - if you'd like your room cleaned during your stay with us, just let us know at reception and use the handy door hanger on the back of your door by 12pm each day.

Question 19

What facilities are provided for customers with disabilities?

Accepted Answer

Most Premier Inns have specially-adapted rooms allowing easier access for customers with disabilities. If there is no specially-adapted room available at the hotel of your choice, we will be happy to offer you alternative accommodation at a nearby Premier Inn. If you have difficulty walking, but do not need a specially-adapted room, please feel free to request a room near reception on the ground floor for easy access.  If you'd like get in touch, you can reach out to our specialist team via email at pi.accessible@whitbread.com or call us on 0333 0919 817 between 9am and 5pm Monday-Friday (calls charged at local rate).

Question 20

Can I bring my pet to a Premier Inn hotel?

Accepted Answer

Unfortunately, with the exception of trained assistance dogs, we don't allow pets to stay at our hotels.

hub hotels in London

16 Hotels found

Why choose hub by Premier Inn?

Super Central Locations

Food & Drink

Fast, free Wi-Fi

Flexible rates

Smart room technology

Explore London

Things to do in London

FAQs

About hub by Premier Inn

Visiting London

About Premier Inn