hub London Paddington (Paddington Station)

Treated appallingly in reception, i was told my daughter was not allowed to stay in our £279 family room as she was over 16 and that the hotel was full. Having already taken my money they did not offer a solution (or refund). i was told to wait in reception with my wife and daughter. The receptionist did not return. After waiting 15 minutes and with nowhere else to go, we went to the tiny downgraded room for two. We were made to feel like we had done something wrong when in fact the room i booked (and paid for) had two double beds and a single on the website at the time of booking. Shame on you Premier Inn.

I've lost count of how many times I've stayed in London for business and for pleasure. For my trip this past October 2025, I chose the Premier Inn at Paddington Station for the location, and it being on four underground lines, including the Elizabeth line to Heathrow. I had booked a Premier Plus room, and it was nothing short of excellent. The room was quite large (for London), as was the bathroom, and the shower was fantastic. I also opted to pay for the breakfast buffet, which was excellent. The room was very comfortable, and I loved having a Nespresso machine. The service at the hotel was also excellent. Because it was across the street from Paddington Station, it was super easy to get around by tube. This is a modern hotel, so if you're looking for a Dickensian atmosphere, look elsewhere. However, if you're looking for a comfortable room and bed, an excellent shower, and all at an affordable price, I recommend checking it out. I will be a repeat customer.

My wife and I stayed at this Premier Inn at Paddington Station from November 19 to 27, 2025. We stayed in Room 405 on the 4th Floor, which was a Standard Double room. We initially chose this hotel due to its close proximity to Paddington Station, and we're so glad we did! We loved the fact that we could simply walk across the street from the hotel and stroll directly into Paddington Station. The room itself was just fine for my wife and I. It was very clean and well-kept, with nearly no signs of wear and tear on the furniture. The interior decor was very modern and minimalistic. One other thing about the room was the fact that the sound proofing was quite impressive. Considering the fact that our room overlooked the street that's typically busy with traffic, we could hardly hear the outside noises. The mattress was very comfortable (to me), but my wife mentioned to me she preferred it to be a tad firmer. There was plenty of space in the room for us to relax during the evening when we're done with exploring the surrounding London area. Even though we did not opt for the daily breakfast deal, the front desk staff member that checked us in (Sorry, I forgot her name) offered us a couple days of complimentary access to the breakfast so we can try it out. We were pleasantly surprised with the breakfast! It was a hot breakfast buffet and they served 'English Breakfast' foods such as sausage, beans, various types of eggs, hashed brown triangle, English bacon, mushrooms, and grilled tomatoes. The quality was actually decent overall, but we opted to not continue with the breakfast meal plan since we wanted to venture out to try other places for breakfast. Overall, this hotel was superb value for use since we loved its location. If we ever visit London again in the near future, we would definitely consider staying here again!

I stayed at this hotel and the shower had no hot water at all from the moment I checked in. I reported the issue immediately, but nothing was fixed during my stay. Despite the hotel failing to provide a basic amenity, they refused to offer any refund or compensation and kept insisting on their policy instead of taking responsibility. Their attitude was unprofessional, and customer care was completely nonexistent. This was honestly one of the worst hotel experiences I’ve had. I strongly advise others to avoid this place, as you may not get even the minimum level of service — and they will not stand behind their own failures.

The hotel was easy to get to and the reception staff were friendly and helpful. However, I stayed at this hotel twice, a week apart, and on the second stay I arrived around midday, so decided to eat lunch in the hotel restaurant. But when I asked if the restaurant staff could check the ingredients of a dish, because I have an intolerance to a couple of common ingredients that aren't a major allergens, so not listed in their allergen information, I was met with a flat refusal by the staff as it was, quote, "against company policy".