hub by Premier Inn London Goodge Street hotel

I stayed in a larger room for 2 nights. Check-in was simple, just scanned a QR code and activated the room key - no interaction with staff needed. Room was well insulated from external noise. Bed was comfy and gluten-free muesli and soya milk was available at breakfast. Free wifi was decent. Location great for my needs - close to offices and plenty of places to shop/eat nearby. Slight negatives, air-con was very noisy (same for other 4 members of my group), USB charging port didn't work, toilet paper cheap/thin, room had no window or natural light. Overall a good option for a short mid-week business stay, but don't expect luxury.

The room (426) was VERY compact! The bed was very high and access on only one size. As an older couple ( mid 60's) we found it difficult to get in and out of the bed. No tea making facilities in the room, although there were free machines in reception and you could take the cups to your room. Other than that everything was excellent. Lovely hot shower, although you would have trouble getting in the shower if you were on the large side. Very clean. Staff helpful and friendly.

I arrived at 2.30 on a Friday, I am aware that check in is not until 3 pm but I arrived in London by train and headed straight for the hotel. The receptionist was very pleasant but told me there was a £15 charge for checking in early. So I opted to sit in the reception area and have a cup of tea, knowing that the likelihood was that my room was ready and sitting empty. Eventually we were told we could check in however when the receptionist told the people waiting, he told everyone ahead of me although I had been waiting longer than the others. I was reading so did not notice at first until the queue had built up. There are two lifts in the hotel and clearly no service lift as one of the lifts was out of order and I noted that the cleaning staff were also using the single lift which delayed hotel guests considerably in this 6 floor hotel where even the reception is on the 1st floor. I can not cope with lugging my suitcase up and down 5 flights so had to wait until the single lift became free. I have stayed at Hub hotels before and made use of the technology. This time my iPad would not connect to the television and the television was tuned to all the wrong channels, i.e. channel 1 was More4 and BBC 1 was on channel 22. Also the panel where the lights are controlled froze when I needed to turn the lights on and off. If i left it a while it started to work but this was quite inconvenient when I needed to get up in the night and in the end I used the torch on my phone. In the morning the overhead shower was not working, all the water was cascading from the connection above the shower head so I could only use the hand held shower. The room was fairly clean but quite worn looking. Although the staff were polite this is the worst of the Hub Hotels I have stayed at so far.

Having a medical appointment in London my husband and I stayed in the Hub by Premier Inn Goodge Street London, we booked a bigger room wanting a larger bed and we were not disappointed, the room was lovely and clean the facilities were excellent, the staff were more than helpful, the temperature was at least 30deg outside but the air conditioning system kept the room at a very comfortable temperature. The manager Sam could not have been more helpful. We will definitely stay at the Goodge Street hub again and fully recommend them.

Really good hotel, great location, nice staff, absolutely no noise, good value breakfast. Special thanks to Henry who was particularly helpful in getting some property I left in the room returned to me.