hub by Premier Inn London Goodge Street hotel

I arrived at 2.30 on a Friday, I am aware that check in is not until 3 pm but I arrived in London by train and headed straight for the hotel. The receptionist was very pleasant but told me there was a £15 charge for checking in early. So I opted to sit in the reception area and have a cup of tea, knowing that the likelihood was that my room was ready and sitting empty. Eventually we were told we could check in however when the receptionist told the people waiting, he told everyone ahead of me although I had been waiting longer than the others. I was reading so did not notice at first until the queue had built up. There are two lifts in the hotel and clearly no service lift as one of the lifts was out of order and I noted that the cleaning staff were also using the single lift which delayed hotel guests considerably in this 6 floor hotel where even the reception is on the 1st floor. I can not cope with lugging my suitcase up and down 5 flights so had to wait until the single lift became free. I have stayed at Hub hotels before and made use of the technology. This time my iPad would not connect to the television and the television was tuned to all the wrong channels, i.e. channel 1 was More4 and BBC 1 was on channel 22. Also the panel where the lights are controlled froze when I needed to turn the lights on and off. If i left it a while it started to work but this was quite inconvenient when I needed to get up in the night and in the end I used the torch on my phone. In the morning the overhead shower was not working, all the water was cascading from the connection above the shower head so I could only use the hand held shower. The room was fairly clean but quite worn looking. Although the staff were polite this is the worst of the Hub Hotels I have stayed at so far.

Having a medical appointment in London my husband and I stayed in the Hub by Premier Inn Goodge Street London, we booked a bigger room wanting a larger bed and we were not disappointed, the room was lovely and clean the facilities were excellent, the staff were more than helpful, the temperature was at least 30deg outside but the air conditioning system kept the room at a very comfortable temperature. The manager Sam could not have been more helpful. We will definitely stay at the Goodge Street hub again and fully recommend them.

Really good hotel, great location, nice staff, absolutely no noise, good value breakfast. Special thanks to Henry who was particularly helpful in getting some property I left in the room returned to me.

Firstly, location great - around the corner from Goodge Street tube station and direct line to Battersea power station. Easy walk to Oxford Street, Covent Garden etc. Many theatres not far either. Rooms are basic and clean. Rooms towards back of hotel quiet However, star dropped as larger room we booked only had a double bed not the king size expected (and reason we upgraded). Room was also set as single (one set of towels etc) when we had booked for two adults. Resolved by asking reception for another set. Also, only one USB power point and this was not working which meant we could not charge our devices. Had to sit in breakfast area to wait for device to charge. Free hot drinks if staying though. Friendly staff too. Would have liked to be able to use check in kiosks for early check in as per our booking (and info received re checking in online) but they don’t start until 3pm (regular check in) so despite checking in online and expecting a quick pick up of key on arrival, we had to wait in queue of people dropping off bags. We would stay again - just not worthy of 5 stars…. yet!

This is my 3rd time staying here and it's just as good as before. Awesome central location. Very quick check in and out. Helpful friendly staff and great rooms. You can't do better.