hub by Premier Inn London Camden

Great location. However, we’d paid for two ‘bigger rooms’ but only one had a king-sized bed. We complained but were told it was ‘the luck of the draw’. The rooms were hot, but the windows didn’t open and the AC only went down to 19c, so not a good night’s sleep (apparently the good night’s sleep guarantee doesn’t apply at the hub hotels). The hairdryer in the room didn’t work. At breakfast, a number of items had run out, but when we asked, we were told they wouldn’t be replenished - it was only 9.30! The hotel management were indifferent to our complaints, so we complained through the main website and through social media, but were fobbed off and told to speak to the local management team again. In all, a poor experience for a premium price.

The hotel is very conveniently located for Camden and close to public transport links. Room was fairly small but made good use of the space so didn't feel cramped. Nice bathroom and very clean. Felt it was good value for the price

We have stayed at this hotel a couple of times and the location cannot be beaten when going to a gig in Camden. Sadly I agree with the other reviewers in that despite this being a relatively new hotel things have been allowed to go downhill. Checked in on the add in the hope of a fast check in when we arrived- both electronic check in terminals out of use meaning large queue formed waiting to see sole member of staff. One of the lifts had a broken tv screen and the other had two downlights which flicker so quickly this is likely to be an epilepsy risk. Room was spotlessly clean however hairdryer did not work - elements just glowed with no air movement before tripping itself out. Reported to front desk who told us that it was a common fault and the best they could offer is to let us into someone else's room when they had vacated!! Iron board and iron left in corridor, did not move and would present a hazard on a fire escape route. Did not eat in hotel as so many great places locally, and shocked how a hotel can appear so neglected so quickly even though it is owned by a huge corporation. Needs some love to return to a great hotel. Disappointing

We stayed in the hotel last year and it was great, so when going back to London to visit family, we booked a room again. Sadly, the whole place has deteriorated and the staff they have now are unfriendly and unhelpful (apart from 2 who's names I can't remember, sorry). The room itself was "shabby"! Blinds were frayed, pillowcases had marks on them, shower head was filthy, and the hairdryer didn't work! The communal lounge, which last year was great, was this year unwelcoming. Had to ask several times for milk which should have been there already as it's a "help yourself" place. When I told one of the female staff that the coffee machine was not working she was very rude!! Breakfast was a hit and miss affair and not very tasty. We witnessed staff being quite rude to other guests on occasion too and we were glad to leave! I appreciate it's a budget hotel but expected better tbh.

Hotel ticked all the boxes, staff/location/room/breakfast all great no complaints would defo stay again! Tube and local shops all close by as well x