Q: What’s the difference between Flex, Semi-Flex, Advance, Standard and Non-Flex rates?

Flex – Pay now or on arrival, fully refundable with free cancellation up to 1pm on the day of arrival . Our most flexible rate – you can cancel and get a full refund up to 1pm on the day of arrival. You can also amend your booking at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date). Semi-Flex – Pay now, fully refundable with free cancellation up to three full days before arrival. Fairly flexible rate – you can cancel and get a full refund up to three full days before arrival. No refunds after that date. You can also amend your booking date at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date). Advance – Pay now, fully refundable with free cancellation up to 28 full days before arrival, free to amend thereafter until the day of arrival. Fairly flexible rate – you can cancel and get a full refund up to 28 full days before arrival. No refunds after that date. You can also amend your booking date at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date). Standard – Pay now, non-refundable. Free to amend booking at the same hotel up to 1pm on the day of arrival. Slightly flexible rate – you won’t be able to cancel and get a full refund, but you can amend your booking at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date). Non-Flex – Pay now. No amends or refunds. Our least flexible rate – you won’t be able to cancel or amend your stay after booking.

Question 1

What is Slough famous for?

Accepted Answer

Slough is famous for being one of the UK’s major business hubs, home to the Slough Trading Estate. It’s a major centre for technology and logistics companies, with headquarters or offices for well-known firms. Slough is also known for the BBC series The Office, which was set in the town and brought it into the spotlight for many viewers.  

Question 2

What is the nicest area in Slough?

Accepted Answer

Some of the nicest parts of Slough are Langley, Burnham and Cippenham. Langley has a village vibe with lots of green space, which makes it really popular. Burnham, just on the edge of town and close to Burnham Beeches, has a more scenic, countryside feel and Cippenham is great for families.  

Question 3

Does Slough count as London?

Accepted Answer

No, Slough does not count as part of London. It is a town in Berkshire, located about 20 miles west of central London. While it is not part of Greater London, Slough is well connected to the capital by road and rail, especially with the introduction of the Elizabeth Line, which provides a fast commute to London. 

Question 4

What is Slough best known for?

Accepted Answer

Slough is best known for its strong economy and excellent transport links. It’s a key commercial and industrial centre, historically tied to the development of the Slough Trading Estate. Slough is also known for being a significant commuter town due to its connectivity to both London and Heathrow Airport. 

Question 5

Is there anything to see in Slough?

Accepted Answer

Herschel Park, a beautifully restored Victorian park, with peaceful green spaces. Stoke Poges Memorial Gardens and the Church of St Giles are nearby historical sites, associated with the poet Thomas Gray and his Elegy Written in a Country Churchyard. The Slough Museum provides insight into the town’s industrial and cultural history. For film fans, the town’s connection to The Office will also hold appeal. 

Question 6

Is Slough, UK worth visiting?

Accepted Answer

Yes, Slough is worth visiting! Its proximity to Windsor, Eton and London makes it a convenient base for exploring the region. If you're interested in modern British culture, business history or tracing locations from The Office, Slough has something a bit different to offer. It’s also a great destination for shopping, with The Observatory and Queensmere shopping centres. Nature lovers might enjoy a visit to nearby Langley Park or Black Park. 

Question 7

What to do with kids in Slough?

Accepted Answer

There are lots of family-friendly activities in and around Slough. Absolutely Ice offers ice skating, while Jump In Trampoline Park is great for active children. Salt Hill Activity Centre includes bowling, go-karting and soft play areas. Outdoor options include Langley Park, which has a children's play area and walking trails and Black Park with Go Ape treetop adventures and a lake. Slough also has a number of local libraries and leisure centres with family activities. 

Question 8

How to spend a day in Slough?

Accepted Answer

Start your day with a stroll through Herschel Park or Langley Park for some fresh air, then visit Slough Museum to learn about the town’s history. In the afternoon, explore nearby Black Park or visit Stoke Poges Memorial Gardens for a bit of local heritage. If you're travelling with children, the Salt Hill Activity Centre or Absolutely Ice can make for a fun stop. End the day with shopping or a movie at The Curve. 

Question 9

What’s the difference between Flex, Semi-Flex, Advance, Standard and Non-Flex rates?

Accepted Answer

Flex – Pay now or on arrival, fully refundable with free cancellation up to 1pm on the day of arrival. Our most flexible rate – you can cancel and get a full refund up to 1pm on the day of arrival. You can also amend your booking at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date).

Semi-Flex – Pay now, fully refundable with free cancellation up to three full days before arrival. Fairly flexible rate – you can cancel and get a full refund up to three full days before arrival. No refunds after that date. You can also amend your booking date at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date).

Advance – Pay now, fully refundable with free cancellation up to 28 full days before arrival, free to amend thereafter until the day of arrival. Fairly flexible rate – you can cancel and get a full refund up to 28 full days before arrival. No refunds after that date. You can also amend your booking date at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date).

Standard – Pay now, non-refundable. Free to amend booking at the same hotel up to 1pm on the day of arrival. Slightly flexible rate – you won’t be able to cancel and get a full refund, but you can amend your booking at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date).

Non-Flex – Pay now. No amends or refunds. Our least flexible rate – you won’t be able to cancel or amend your stay after booking.

Question 10

What time is check-in and checkout?

Accepted Answer

Our standard check-in time is 3pm. For an additional fee*, you can start your stay sooner with early check-in from 11am. Add early check-in to your stay while making your booking, or afterwards by managing your stay in your Premier Inn account. Early check-in is subject to availability and not available at all Premier Inn hotels.

Checkout is by 12 noon on your departure date. If luggage storage is available, our teams will be happy to store any bags for you if you’d like to check out before 12pm.

*Prices and times will vary depending on date and location.

Question 11

Can I check in early?

Accepted Answer

For an additional fee*, you can start your stay sooner with early check-in from 11am. Add early check-in to your stay while making your booking, or afterwards by managing your stay in your Premier Inn account. Early check-in is subject to availability and not available at all Premier Inn hotels.

*Prices and times will vary depending on date and location.

Question 12

What is Premier Inn CleanProtect™?

Accepted Answer

In 2020 we launched Premier Inn CleanProtect™, our rigorous, daily cleaning method that’s used throughout our UK & Ireland hotels. Developed in partnership with Diversey, a global leader in cleaning and hygiene products for the healthcare and hospitality industries, our promise seeks to give you extra peace of mind so you can always book and stay with confidence.

Check-in - minimising contact at reception and providing hand sanitiser in most public areas for peace of mind.

Bed linen and towels - laundering all our linen and towels at over 60°C to thermally disinfect them, so you can enjoy a great night’s sleep. We’ve also placed spare pillows in a zip-up bag, for extra peace of mind.

Equipping our teams - providing our team members with all the equipment and sanitisers they need, as well as always operating in the safest way possible for our teams and guests.

A generous serving of safety - you can relax knowing that enhanced cleaning measures are in place throughout our restaurants. Tables are cleaned between visits and contactless payment is in place too, so you can dine safely and comfortably with us every time.

Clean on request - if you'd like your room cleaned during your stay with us, just let us know at reception and use the handy door hanger on the back of your door by 12pm each day.

Question 13

What facilities are provided for customers with disabilities?

Accepted Answer

Most Premier Inns have specially-adapted rooms allowing easier access for customers with disabilities. If there is no specially-adapted room available at the hotel of your choice, we will be happy to offer you alternative accommodation at a nearby Premier Inn. If you have difficulty walking, but do not need a specially-adapted room, please feel free to request a room near reception on the ground floor for easy access.

If you'd like get in touch, you can reach out to our specialist team via email at pi.accessible@whitbread.com or call us on 0333 0919 817 between 9am and 5pm Monday-Friday (calls charged at local rate).

Question 14

Can I bring my pet to a Premier Inn hotel?

Accepted Answer

Unfortunately, with the exception of trained assistance dogs, we don't allow pets to stay at our hotels.

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