Q: What’s the difference between Flex, Semi-Flex, Advance, Standard and Non-Flex rates?

Flex – Pay now or on arrival, fully refundable with free cancellation up to 1pm on the day of arrival . Our most flexible rate – you can cancel and get a full refund up to 1pm on the day of arrival. You can also amend your booking at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date). Semi-Flex – Pay now, fully refundable with free cancellation up to three full days before arrival. Fairly flexible rate – you can cancel and get a full refund up to three full days before arrival. No refunds after that date. You can also amend your booking date at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date). Advance – Pay now, fully refundable with free cancellation up to 28 full days before arrival, free to amend thereafter until the day of arrival. Fairly flexible rate – you can cancel and get a full refund up to 28 full days before arrival. No refunds after that date. You can also amend your booking date at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date). Standard – Pay now, non-refundable. Free to amend booking at the same hotel up to 1pm on the day of arrival. Slightly flexible rate – you won’t be able to cancel and get a full refund, but you can amend your booking at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date). Non-Flex – Pay now. No amends or refunds. Our least flexible rate – you won’t be able to cancel or amend your stay after booking.

Question 1

Is it worth visiting Newbury?

Accepted Answer

Yes, Newbury is definitely worth visiting! This Berkshire market town has a great mix of history, countryside and familyfriendly attractions. Explore Highclere Castle of Downton Abbey fame, stroll along the Kennet and Avon Canal or enjoy the scenic countryside around Donnington Castle. Add in family days out at Bucklebury Farm Park or The Living Rainforest, and you’ve got the perfect mix for a day trip or a relaxing weekend away.

Question 2

What is special about Newbury?

Accepted Answer

Newbury is surrounded by the beautiful West Berkshire countryside and the North Wessex Downs, a designated Area of Outstanding Natural Beauty. The town is home to one of the UK’s most famous racecourses, Newbury Racecourse, and a lively cultural scene with the Corn Exchange Theatre hosting regular performances. Its riverside setting along the Kennet and Avon Canal also makes it a lovely place for scenic walks and boating.

Question 3

Is Newbury a big town?

Accepted Answer

Newbury is a medium‑sized market town with all the essentials – shopping, cafes, historic streets and green spaces – but it’s compact enough to explore on foot. The surrounding countryside and nearby villages give it a more relaxed feel.

Question 4

What is Newbury, UK famous for?

Accepted Answer

Newbury is best known for Newbury Racecourse, which hosts major horseracing events, including the famous Lockinge Stakes. It’s also famous for Highclere Castle, the stately home used as the filming location for Downton Abbey. Historically, the town played a role in the English Civil War, and the remains of Donnington Castle still stand as a reminder of its past.

Question 5

What is there to do in Newbury?

Accepted Answer

Newbury is packed with history, family fun and gorgeous countryside, making it a brilliant destination for a weekend trip. A must see is Highclere Castle, famously featured in Downton Abbey, where you can wander through its state rooms, gardens and woodland trails. Families will love Bucklebury Farm Park, with its animal encounters, indoor and outdoor play areas and opportunities to meet everything from donkeys to llamas. History buffs can explore the striking remains of Donnington Castle, which offer sweeping countryside views, while nature lovers can step into a tropical world at The Living Rainforest, home to monkeys, birds and exotic plants. For a slower pace, follow the Kennet and Avon Canal on foot, by bike, or even by boat, soaking up the Berkshire scenery along the waterway. Back in town, the Corn Exchange is the place to catch live shows, while Victoria Park is ideal for a riverside picnic or a gentle stroll. Whether you’re exploring history, meeting animals or enjoying peaceful outdoor spaces, Newbury has plenty to fill your itinerary.

Question 6

Does Newbury have a town centre?

Accepted Answer

Yes, Newbury has a town centre with a mix of highstreet brands, local shops, cafes and regular markets. The pedestrian friendly streets make it easy to wander, and the canal running through the centre gives it a relaxed feel.

Question 7

Where to walk in Newbury?

Accepted Answer

Newbury is a fantastic spot for walkers. The Kennet and Avon Canal towpath is ideal for a peaceful riverside stroll, whether you’re walking towards countryside or exploring the heart of town. For more of a climb and scenic views, head to Donnington Castle and the surrounding hills. Nature enthusiasts can also explore the nearby Snelsmore Common Country Park or the rolling landscapes of the North Wessex Downs.

Question 8

Does Newbury have a train station?

Accepted Answer

Yes, Newbury has a well‑connected train station located close to the town centre, making it easy for visitors to arrive without a car. Direct services run to Reading, London Paddington and Bedwyn, with connections to the wider rail network. Trains from London can take under an hour on faster services, which makes Newbury a very convenient day‑trip destination as well as a good base for exploring the surrounding Berkshire countryside.

Question 9

What’s the difference between Flex, Semi-Flex, Advance, Standard and Non-Flex rates?

Accepted Answer

Flex – Pay now or on arrival, fully refundable with free cancellation up to 1pm on the day of arrival. Our most flexible rate – you can cancel and get a full refund up to 1pm on the day of arrival. You can also amend your booking at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date).

Semi-Flex – Pay now, fully refundable with free cancellation up to three full days before arrival. Fairly flexible rate – you can cancel and get a full refund up to three full days before arrival. No refunds after that date. You can also amend your booking date at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date).

Advance – Pay now, fully refundable with free cancellation up to 28 full days before arrival, free to amend thereafter until the day of arrival. Fairly flexible rate – you can cancel and get a full refund up to 28 full days before arrival. No refunds after that date. You can also amend your booking date at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date).

Standard – Pay now, non-refundable. Free to amend booking at the same hotel up to 1pm on the day of arrival. Slightly flexible rate – you won’t be able to cancel and get a full refund, but you can amend your booking at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date).

Non-Flex – Pay now. No amends or refunds. Our least flexible rate – you won’t be able to cancel or amend your stay after booking.

Question 10

What time is check-in and checkout?

Accepted Answer

Our standard check-in time is 3pm. For an additional fee*, you can start your stay sooner with early check-in from 11am. Add early check-in to your stay while making your booking, or afterwards by managing your stay in your Premier Inn account. Early check-in is subject to availability and not available at all Premier Inn hotels.

Checkout is by 12 noon on your departure date. If luggage storage is available, our teams will be happy to store any bags for you if you’d like to check out before 12pm.

*Prices and times will vary depending on date and location.

Question 11

Can I check in early?

Accepted Answer

For an additional fee*, you can start your stay sooner with early check-in from 11am. Add early check-in to your stay while making your booking, or afterwards by managing your stay in your Premier Inn account. Early check-in is subject to availability and not available at all Premier Inn hotels.

*Prices and times will vary depending on date and location.

Question 12

What is Premier Inn CleanProtect™?

Accepted Answer

In 2020 we launched Premier Inn CleanProtect™, our rigorous, daily cleaning method that’s used throughout our UK & Ireland hotels. Developed in partnership with Diversey, a global leader in cleaning and hygiene products for the healthcare and hospitality industries, our promise seeks to give you extra peace of mind so you can always book and stay with confidence.

Check-in - minimising contact at reception and providing hand sanitiser in most public areas for peace of mind.

Bed linen and towels - laundering all our linen and towels at over 60°C to thermally disinfect them, so you can enjoy a great night’s sleep. We’ve also placed spare pillows in a zip-up bag, for extra peace of mind.

Equipping our teams - providing our team members with all the equipment and sanitisers they need, as well as always operating in the safest way possible for our teams and guests.

A generous serving of safety - you can relax knowing that enhanced cleaning measures are in place throughout our restaurants. Tables are cleaned between visits and contactless payment is in place too, so you can dine safely and comfortably with us every time.

Clean on request - if you'd like your room cleaned during your stay with us, just let us know at reception and use the handy door hanger on the back of your door by 12pm each day.

Question 13

What facilities are provided for customers with disabilities?

Accepted Answer

Most Premier Inns have specially-adapted rooms allowing easier access for customers with disabilities. If there is no specially-adapted room available at the hotel of your choice, we will be happy to offer you alternative accommodation at a nearby Premier Inn. If you have difficulty walking, but do not need a specially-adapted room, please feel free to request a room near reception on the ground floor for easy access.

If you'd like get in touch, you can reach out to our specialist team via email at pi.accessible@whitbread.com or call us on 0333 0919 817 between 9am and 5pm Monday-Friday (calls charged at local rate).

Question 14

Can I bring my pet to a Premier Inn hotel?

Accepted Answer

Unfortunately, with the exception of trained assistance dogs, we don't allow pets to stay at our hotels.

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