Q: What’s the difference between Flex, Semi-Flex, Advance, Standard and Non-Flex rates?

Flex – Pay now or on arrival, fully refundable with free cancellation up to 1pm on the day of arrival . Our most flexible rate – you can cancel and get a full refund up to 1pm on the day of arrival. You can also amend your booking at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date). Semi-Flex – Pay now, fully refundable with free cancellation up to three full days before arrival. Fairly flexible rate – you can cancel and get a full refund up to three full days before arrival. No refunds after that date. You can also amend your booking date at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date). Advance – Pay now, fully refundable with free cancellation up to 28 full days before arrival, free to amend thereafter until the day of arrival. Fairly flexible rate – you can cancel and get a full refund up to 28 full days before arrival. No refunds after that date. You can also amend your booking date at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date). Standard – Pay now, non-refundable. Free to amend booking at the same hotel up to 1pm on the day of arrival. Slightly flexible rate – you won’t be able to cancel and get a full refund, but you can amend your booking at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date). Non-Flex – Pay now. No amends or refunds. Our least flexible rate – you won’t be able to cancel or amend your stay after booking.

Question 1

Is Windsor Town worth visiting?

Accepted Answer

Yes, Windsor is definitely worth a visit! This historic town is full of charm, with cobbled streets, riverside walks, great shopping and of course, Windsor Castle. Whether you’re into royal history, scenic strolls or family-friendly attractions, there’s something for everyone! The town also has easy train access from London. 

Question 2

What is Windsor famous for?

Accepted Answer

Windsor is best known for being home to Windsor Castle, one of the official residences of the British monarch and the oldest and largest occupied castle in the world. The town has strong royal connections and regularly hosts major events like Royal Ascot and state visits. Windsor is also famous for its location on the River Thames, its historic architecture and proximity to Eton College, one of the most prestigious schools in the UK. 

Question 3

Can you walk around Windsor?

Accepted Answer

Yes, Windsor is very walkable! The town centre is compact, and most of the main sights—including Windsor Castle, the River Thames, the shopping areas and Eton College—are all within easy walking distance. You can take scenic walks along the Long Walk in Windsor Great Park, cross the bridge to explore Eton or stroll by the riverside.  

Question 4

What can I see at Windsor Castle?

Accepted Answer

Windsor Castle is a famous royal residence in Berkshire that’s been a royal family home for over 1000 years. It’s also the largest and oldest occupied castle in the world! Don’t miss out on exploring the Crimson Drawing Room, St George’s Chapel and the State Apartments for a real taste of royal history.

Question 5

What can I do at LEGOLAND Windsor Resort?

Accepted Answer

You’ve seen the film, played with the toys, now it’s time to visit the spiritual home of everyone’s favourite plastic brick. Featuring over 55 interactive rides, live shows and building workshops, it's great for the kids - big and small.

Question 6

What can I see at Windsor Great Park?

Accepted Answer

Every castle needs a garden, and oh what a garden Windsor Great Park is. Part of The Royal Landscape, this stunning place is home to woodland, grassland, the odd ancient oak tree, and it has its own deer park, too.

Question 7

What can I see at Runnymede?

Accepted Answer

Wander along the banks of the River Thames at Runnymede – the historic site where the Magna Carta was sealed in 1215, now part of the National Trust. Stop at Ankerwycke to see the National Trust's oldest tree.

Question 8

What to do in Windsor with kids?

Accepted Answer

Windsor is packed with fun for kids! The big highlight is LEGOLAND® Windsor Resort, just a short drive or bus ride from the town centre, offering rides and themed lands that are perfect for younger visitors. Windsor Castle is also family-friendly, with activity trails and interactive guides for kids. You can enjoy boat trips on the River Thames or explore the wide-open spaces of Windsor Great Park. For a quieter activity, the Alexandra Gardens has a play area and space to run around. 

Question 9

Can you visit Windsor Castle for free?

Accepted Answer

There is an admission charge to access the State Apartments, St George’s Chapel and the grounds of Windor Castle. However, if you're just looking to admire the castle, you can see its impressive exterior and enjoy the surrounding parks and public areas, like Windsor Great Park and The Long Walk, at no cost. Booking tickets in advance is recommended, especially during weekends and holidays. 

Question 10

What’s the difference between Flex, Semi-Flex, Advance, Standard and Non-Flex rates?

Accepted Answer

Flex – Pay now or on arrival, fully refundable with free cancellation up to 1pm on the day of arrival. Our most flexible rate – you can cancel and get a full refund up to 1pm on the day of arrival. You can also amend your booking at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date).

Semi-Flex – Pay now, fully refundable with free cancellation up to three full days before arrival. Fairly flexible rate – you can cancel and get a full refund up to three full days before arrival. No refunds after that date. You can also amend your booking date at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date).

Advance – Pay now, fully refundable with free cancellation up to 28 full days before arrival, free to amend thereafter until the day of arrival. Fairly flexible rate – you can cancel and get a full refund up to 28 full days before arrival. No refunds after that date. You can also amend your booking date at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date).

Standard – Pay now, non-refundable. Free to amend booking at the same hotel up to 1pm on the day of arrival. Slightly flexible rate – you won’t be able to cancel and get a full refund, but you can amend your booking at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date).

Non-Flex – Pay now. No amends or refunds. Our least flexible rate – you won’t be able to cancel or amend your stay after booking.

Question 11

What time is check-in and checkout?

Accepted Answer

Our standard check-in time is 3pm. For an additional fee*, you can start your stay sooner with early check-in from 11am. Add early check-in to your stay while making your booking, or afterwards by managing your stay in your Premier Inn account. Early check-in is subject to availability and not available at all Premier Inn hotels.

Checkout is by 12 noon on your departure date. If luggage storage is available, our teams will be happy to store any bags for you if you’d like to check out before 12pm.

*Prices and times will vary depending on date and location.

Question 12

Can I check in early?

Accepted Answer

For an additional fee*, you can start your stay sooner with early check-in from 11am. Add early check-in to your stay while making your booking, or afterwards by managing your stay in your Premier Inn account. Early check-in is subject to availability and not available at all Premier Inn hotels.

*Prices and times will vary depending on date and location.

Question 13

What is Premier Inn CleanProtect™?

Accepted Answer

In 2020 we launched Premier Inn CleanProtect™, our rigorous, daily cleaning method that’s used throughout our UK & Ireland hotels. Developed in partnership with Diversey, a global leader in cleaning and hygiene products for the healthcare and hospitality industries, our promise seeks to give you extra peace of mind so you can always book and stay with confidence.

Check-in - minimising contact at reception and providing hand sanitiser in most public areas for peace of mind.

Bed linen and towels - laundering all our linen and towels at over 60°C to thermally disinfect them, so you can enjoy a great night’s sleep. We’ve also placed spare pillows in a zip-up bag, for extra peace of mind.

Equipping our teams - providing our team members with all the equipment and sanitisers they need, as well as always operating in the safest way possible for our teams and guests.

A generous serving of safety - you can relax knowing that enhanced cleaning measures are in place throughout our restaurants. Tables are cleaned between visits and contactless payment is in place too, so you can dine safely and comfortably with us every time.

Clean on request - if you'd like your room cleaned during your stay with us, just let us know at reception and use the handy door hanger on the back of your door by 12pm each day.

Question 14

What facilities are provided for customers with disabilities?

Accepted Answer

Most Premier Inns have specially-adapted rooms allowing easier access for customers with disabilities. If there is no specially-adapted room available at the hotel of your choice, we will be happy to offer you alternative accommodation at a nearby Premier Inn. If you have difficulty walking, but do not need a specially-adapted room, please feel free to request a room near reception on the ground floor for easy access.

If you'd like get in touch, you can reach out to our specialist team via email at pi.accessible@whitbread.com or call us on 0333 0919 817 between 9am and 5pm Monday-Friday (calls charged at local rate).

Question 15

Can I bring my pet to a Premier Inn hotel?

Accepted Answer

Unfortunately, with the exception of trained assistance dogs, we don't allow pets to stay at our hotels.

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