Slough Central South (Windsor Road) hotel

Stayed here for a family trip to Legoland and found blood on the sheets that wasn't mine. It was very late I told staff they knocked on the door handed me some folded sheets and left. They did not take the stained sheets nor did they offer to change them or provide gloves a bag or anything. This woke my children. I then noticed it on the duvet also I told them they said they only had two single duvets left in the whole hotel. I made a complaint somebody called Joe said he had the housekeeper check the sheets and it was indeed blood and that he would remind staff about hygiene or something along those lines. It read like an admission that it is not the usual practice to change sheets between guests and that they only put fresh ones on if they're dirty so you are laying on the same bedding as a stranger which is disgusting. I escalated the complaint and got a rude e mail back from Mahmood saying the sorry I got was good enough and any further emails would be ignored. I'm shocked and disgusted by this incident and the fact that premier inn are not mortified by the situation as I would expect them to be. Instead they're treating me like a nuisance. I e mailed the CEO days ago and I'm yet to hear back. It's possible I'm being ignored.

A great location and the staff were absolutely wonderful and attentive. We had a slight problem with our room but the lovely lady on reception sorted it out for us and we soon changed rooms. Be warned though the areas such as bar and especially the breakfast areas can be likened to that of a children's playground. We found breakfast to be a noisy affair with feral kids just running around shouting and screaming. I'm afraid that's the cost of it being so near Legoland I'm afraid. The staff again were brilliant having to put up with this type of behaviour. Well done staff members.

Absolutely fantastic stay, the staff were incredible, especially Angel in the restaurant who dealt with our dietary restrictions incredibly kindly, quickly and with the most wonderful customer service. Thank you so very much! We will definitely return.

Great value hotel, clean, air conditioning, reasonable car parking nearby, very convenient for quick train journey into London or car journey to Legoland and Windsor.

The team couldn’t have done more for us. Super attentive and really cared about giving everything to the task. Angel really stood out at dinner service too.