Slough hotel

Floor was sticky at reception upon arrival (still sticky in the morning!), families seemingly living in the hotel walking around in pyjamas late afternoon with children loitering around, children noisy in the hallway until 10pm, food was stone cold on the hot buffet, hotel is understaffed at reception and in the restaurant, you have to pay for parking upon departure at reception - meaning you can't check out fast, receptionist was taking calls on her personal mobile while checking me out the hotel in the morning.

The receptionist/bartender made my wife feel very uncomfortable, completely blanked her when looking across at the reception, then walking over blatantly served another customer in front of her knowing she’s been waiting because the other customer card was not working,

A great base for day trips into Windsor. Very friendly and helpful staff both in reception and in the restaurant at all times.

My husband and I booked Premier Inn Slough for one night. We travelled some distance early that morning for my day case surgery and wanted to stay somewhere close by the hospital after for me to rest, before returning home the next day. Ample parking and well designed, with one way system. The member of staff on reception ensured our room was available promptly and was very caring and considerate. The room was comfortable and quiet. Good customer service in the restaurant and the food was tasty, although the evening meals could have been a bit hotter. Premier Inn Slough was all that we needed for our stay.

We stayed at Premier Inn Uxbridge Road regularly because we visit family in the area regularly. We return to that Premier Inn because the staff are always kind and professional. On our August visit, one of the male restaurant workers found us a table, even though previously he had said there wasn't a table until 8pm (it was 6.30pm), because he didn't want us to go out in the rain and get wet. The other female staff, clearly supported his decision and served us kindly and professionally. On one occasion one of the things my husband ordered, (the sticky toffee pudding) wasn't available and one of the women restaurant workers came out and apologised . Not an easy job as I'm sure many people are rude when they can't get what they want, and she did it very sincerely and kindly. As a disabled customer, I feel the bed could be more central to the room, for wheelchair access to both sides. I have stomas that need draining over the side of the bed, on the side of my body that the stomas are positioned . Therefore the plugs need to be on both sides of the bed to provide phone charging access on both sides, as phones are of particular importance to disabled people, if they find themselves on their own in the room. The red call button is only on one side of the room also. Really there needs to be two, one on each side, but thats true of all Premier Inns, everywhere. The check in process was efficient and warm. It perhaps helps that because we return often, we are becoming known by the staff, but we return every time, due to the kindness overall of the staff. Kindness is something I value over everything else and it is to be found at Uxbridge Road Premier Inn, Slough, in abundance.