Question 1

What is special about the New Forest?

Accepted Answer

The New Forest is special for its ancient woodlands, open heathlands and the free-roaming animals such as ponies and deer. It offers a rare combination of natural beauty and history, making it ideal for those seeking outdoor adventures or a peaceful retreat.

Question 2

How big is the New Forest?

Accepted Answer

The New Forest covers around 219 square miles, making it one of the largest unenclosed tracts of pastureland, heathland and forest in southern England.

Question 3

How old is the New Forest?

Accepted Answer

The New Forest is over 900 years old, having been established as a royal hunting ground by William the Conqueror in 1079.

Question 4

What is the New Forest known for?

Accepted Answer

The New Forest is known for its wild ponies, scenic landscapes, walking and cycling trails and charming surrounding villages.

Question 5

What animals can be found in the New Forest?

Accepted Answer

Animals that can be found in the New Forest include New Forest ponies, deer, cattle, donkeys and a variety of birds, reptiles and insects. Many of these animals roam freely across the landscape.

Question 6

Can you go horse riding in the New Forest?

Accepted Answer

Saddle up and hack the New Forest. The best way to explore this beguiling setting and catch a glimpse of indigenous wildlife is most definitely on horseback. There are hacks for all levels at the New Forest’s numerous stables.

Question 7

What can I see at the New Forest Reptile Centre?

Accepted Answer

You won’t believe how many different reptiles are native to Britain. See them all in one place at the New Forest Reptile Centre. Patience required on bad-weather days.

Question 8

What is Buckler's Hard?

Accepted Answer

The lost art of eighteenth-century shipbuilding is brought to life in the restored village of Buckler’s Hard. It’s where Admiral Nelson’s favourite war ship was created.

Question 9

What can I do at the National Motor museum?

Accepted Answer

Giving the lowdown on British motoring from day one to the present, the NMM is a motorhead’s dream. For everyone else, there’s Palace House and Gardens to enjoy.

Question 10

What is Lymington like?

Accepted Answer

Colourful, cobbled and charming - the coastal town of Lymington has a brilliant market every Saturday and a lively port. If you’re looking for New Forest hotels, Premier Inn Lymington is the perfect base.

Question 11

Where can I find local food in the New Forest?

Accepted Answer

The New Forest Marque sets the standard of local produce. Anything bearing the Marque is authentic New Forest fodder and meets rigorous criteria. Beaulieu Chocolate Studio, Cobley Wood Farm, Lisa’s Larder, Howat’s Hives, Lyburn Farmhouse Cheesemakers and Setleyridge Vineyard & Farm Shop all proudly bear the Marque.

Question 12

Can you walk anywhere in the New Forest?

Accepted Answer

Yes, you can walk almost anywhere in the New Forest, there are lots of public footpaths, trails and open access areas. However, visitors are asked to stick to marked routes in sensitive areas.

Question 13

What is there to do in the New Forest?

Accepted Answer

In the New Forest, you can enjoy walking, cycling, horse riding, wildlife spotting and visiting attractions like the National Motor Museum at Beaulieu, Exbury Gardens and surrounding towns like Lyndhurst and Brockenhurst.

Question 14

How do you spend a day in the New Forest?

Accepted Answer

You can spend a day in the New Forest by starting with a woodland or heathland walk, spotting ponies and deer, visiting a local village or tearoom, enjoying a picnic or pub lunch, and finishing with a visit to a nearby museum or nature reserve.

Question 15

What’s the difference between Flex, Semi-Flex, Advance, Standard and Non-Flex rates?

Accepted Answer

Flex – Pay now or on arrival, fully refundable with free cancellation up to 1pm on the day of arrival. Our most flexible rate – you can cancel and get a full refund up to 1pm on the day of arrival. You can also amend your booking at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date).

Semi-Flex – Pay now, fully refundable with free cancellation up to three full days before arrival. Fairly flexible rate – you can cancel and get a full refund up to three full days before arrival. No refunds after that date. You can also amend your booking date at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date).

Advance – Pay now, fully refundable with free cancellation up to 28 full days before arrival, free to amend thereafter until the day of arrival. Fairly flexible rate – you can cancel and get a full refund up to 28 full days before arrival. No refunds after that date. You can also amend your booking date at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date).

Standard – Pay now, non-refundable. Free to amend booking at the same hotel up to 1pm on the day of arrival. Slightly flexible rate – you won’t be able to cancel and get a full refund, but you can amend your booking at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date).

Non-Flex – Pay now. No amends or refunds. Our least flexible rate – you won’t be able to cancel or amend your stay after booking.

Question 16

What time is check-in and checkout?

Accepted Answer

Our standard check-in time is 3pm. For an additional fee*, you can start your stay sooner with early check-in from 11am. Add early check-in to your stay while making your booking, or afterwards by managing your stay in your Premier Inn account. Early check-in is subject to availability and not available at all Premier Inn hotels.

Checkout is by 12 noon on your departure date. If luggage storage is available, our teams will be happy to store any bags for you if you’d like to check out before 12pm.

*Prices and times will vary depending on date and location.

Question 17

Can I check in early?

Accepted Answer

For an additional fee*, you can start your stay sooner with early check-in from 11am. Add early check-in to your stay while making your booking, or afterwards by managing your stay in your Premier Inn account. Early check-in is subject to availability and not available at all Premier Inn hotels.

*Prices and times will vary depending on date and location.

Question 18

What is Premier Inn CleanProtect™?

Accepted Answer

In 2020 we launched Premier Inn CleanProtect™, our rigorous, daily cleaning method that’s used throughout our UK & Ireland hotels. Developed in partnership with Diversey, a global leader in cleaning and hygiene products for the healthcare and hospitality industries, our promise seeks to give you extra peace of mind so you can always book and stay with confidence.

Check-in - minimising contact at reception and providing hand sanitiser in most public areas for peace of mind.

Bed linen and towels - laundering all our linen and towels at over 60°C to thermally disinfect them, so you can enjoy a great night’s sleep. We’ve also placed spare pillows in a zip-up bag, for extra peace of mind.

Equipping our teams - providing our team members with all the equipment and sanitisers they need, as well as always operating in the safest way possible for our teams and guests.

A generous serving of safety - you can relax knowing that enhanced cleaning measures are in place throughout our restaurants. Tables are cleaned between visits and contactless payment is in place too, so you can dine safely and comfortably with us every time.

Clean on request - if you'd like your room cleaned during your stay with us, just let us know at reception and use the handy door hanger on the back of your door by 12pm each day.

Question 19

What facilities are provided for customers with disabilities?

Accepted Answer

Most Premier Inns have specially-adapted rooms allowing easier access for customers with disabilities. If there is no specially-adapted room available at the hotel of your choice, we will be happy to offer you alternative accommodation at a nearby Premier Inn. If you have difficulty walking, but do not need a specially-adapted room, please feel free to request a room near reception on the ground floor for easy access.

If you'd like get in touch, you can reach out to our specialist team via email at pi.accessible@whitbread.com or call us on 0333 0919 817 between 9am and 5pm Monday-Friday (calls charged at local rate).

Question 20

Can I bring my pet to a Premier Inn hotel?

Accepted Answer

Unfortunately, with the exception of trained assistance dogs, we don't allow pets to stay at our hotels.

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