Christchurch (East) hotel

Yet again my allocated room was on the first floor as far away along the corridors as one can get. There is no lift at this hotel and the distance from reception to the room when carrying several bags was quite difficult. The room was dark even during the day so lights needed to be on but the bedside light was too dim to be able to read comfortably. It seems impossible to get a room closer to reception at whichever Premier Inn is booked and whether the reservation is make near to or some weeks away from the intended stay. This has put me off staying in a Premier Inn again.

On arrival, using the self check in was easy. Picked our key up and made our way to our room. On opening the door, we were hit with a pelt of heat. (Bear in mind, that our visit was in the midst of a heatwave.) There was a fan in our room, but all it was doing was blowing hot air around. The window was open. But due to safety regs, it can only be opened 2 inches, and let in no breeze at all during our stay. We had a very early start the following morning, so tried to get our heads down by 10pm. Both myself and my daughter were still wide awake at midnight, the heat was unbearable. I visited reception and asked if there was another fan available. The lovely gentleman did bring another fan to our room which we were extremely grateful for! I love a Premier Inn. But on this occasion, in the height of summer, I advise you all to not even contemplate staying at the Christchurch East one. I know that weather cant be controlled, and ultimately, its not the hotels fault we hardly slept. But be warned, this 1 gets ridiculously hot!!!!!!

The room was unbearably hot, even with x2 fans already running in the room on arrival. The provided fans did nothing but move the hot air around faster. Couldn't do any work in my room and couldn't sleep. Please install/fix the A/C. Even heard a couple stating to another person that they would be sleeping in their car as the room was just too hot. Check the weather forecast and if it's going to be warm/hot during your stay, try elsewhere

It was the location and price that led me to booking this room and I know what I am going to get from Premier Inn. This stay was no different - the room was clean and comfortable and a great fan provided to help combat the very hot weather. The only downside for me was the lack of receptionist on arrival and departure, and yes, I can check in and create a key card, but I had to search for the room entrances and the restaurant. The car park was handy, but an EV charger would have been very useful, and a tidy up would be good when you’re unloading the boot, and walking to the hotel. The hotel was very quiet which led to me having a good nights sleep. Breakfast was standard, which is fine but I think quite expensive compared with some other hotels. The staff serving dinner in the restaurant were helpful and pleasant too.

My stay was made special by Leanne who served me at breakfast for the 3 mornings of my stay. I am of limited mobility and the buffet breakfast would have been very difficult for me. Leanne fetched all items I wanted to my table. She has a very friendly manner and certainly exceeded my expectations.