Christchurch (East) hotel

We stayed at the Christchurch East Premier Inn Somerford on Saturday and Sunday night to visit relatives. The Premier inn was your normal Premier inn, you know what you are getting. Our room (36) was at the very end of a maze of corridors on the ground floor. Lovely comfy bed so a great nights sleep, but we felt that the hotel needs a refurb. Our room smelt a bit musty at times, there were cobwebs on the window and the net and curtains at the window looked like they had seen better days. Everything else was fine, very clean, but definitely needs a new lease of life. We had breakfast in the restaurant (08/09) and the staff in there were lovely. Young girl checking you in and showing you to your tables is an asset to the company. (Blonde hair had a pink and white striped top on) didn’t get her name. The food was lovely and all the staff very helpful but the whole food area and bar area looks very tired. Paint missing off walls and on the wooden columns. The carpet looked very well used. Overall lovely staff, comfy beds, but the hotel itself lets the staff down. Please do a refurb. One other comment, the car park needs a definite change. If you have a car any bigger than a mini (old style) then the length of the car parking space is not big enough. Your car hangs over the end about two feet. The spaces must of been done before all the new suv type vehicles came along. Would use the hotel again because of location, but only if it had a refurb.

Stayed in many Premier Inns and never have I come across such an unpleasant, unfriendly, rude person on reception and made to feel so unwelcome! The member of staff on reception did help us with the self check in but it was as if it was a chore to do so. Went back down to reception to request an ironing board and because she was too preoccupied with her mobile phone , just pointed a finger in the direction of where I could find one. She didn’t even have the courtesy to look up! The room curtains were ragged with holes in them and the whole thing was tired looking. The ironing board cover was way too small for the ironing board so couldn’t use it anyway. The Beefeater restaurant was disgustingly dirty. Floor, walls,blinds all covered in dirt and tables and chairs in an appalling state. The staff were so lovely so it is such a shame they have to serve food to their customers in such a filthy environment. If this is what the restaurant is like, I dread to think what state the kitchen is in! I will be boycotting this hotel in future. Whitbread should be ashamed of themselves!!!

Very average stay & little attention to cleanliness. Hotel needs better cleaning in the room. There were also spiders in the room Big cobwebs at the window ( outside) that look like they have been there a year. Hair left on the bath. Bathroom looking tired. Very stained toilet seat underneath. Should have been replaced a long time ago. Sink tap sprays water on you and your clothes.

Dirty room cob webs and dust on the walls obviously hasn’t been properly cleaned for a while just the basics Very noisy fan in bathroom that didn’t actually remove steam even after been for breakfast

Went to our room, found it very dark, hardly no lighting, room was very hot, & a fan supplied, not much good as window didn't open much so hot air was blowing around, bath still had last guest scum rings around it, floor hadn't been hoovered, went and told receptionist, she said she will get it sorted, my husband and I made our self scarce for a couple of hours, found out the receptionist tried to clean it, it was better than it was, then as I walked around the bed I found a dirty pair of slippers, went back to complain, she gave us another room, wasn't much better, I ended up cleaning the bath, toilet, and all other units as were very grubby,also a quilt under the bed in a bin bag. Iwas kept up all night by doors banging, lady who saw us to our table at breakfast was very grumpy, she stuck us near a AC unit, so we had a cold breakfast, when I mentioned it to her the next morning, no apology, she just said it comes on automatically, and just walked away, The tables in the restaurant were very sticky and the food was very dry It's a shame because I have been to this hotel alot, and it's a shame it's gone downhill so quick. It needs a good lick of paint and a nice welcome.