Christchurch (East) hotel

We stayed last weekend and the room needed some serious tlc. There was mould on the ceiling, in the bathroom, and around the window. The curtains were ripped and the air con didn't work. In replacement of working air con there was a desk fan which was filthy and blew out a tonne of dust when we turned it up. The hotel rooms need some money throwing at them. Its hard to then say much to anyone as these hotels are self check in now (which also wasn't very good as we could only check in 4/5 rooms on there without calling for assistance)

Very Disappointing Experience – Cleanliness and Possible Bedbug Issue I recently stayed at the Premier Inn Christchurch (East) on 26 August 2026, and unfortunately, this was a very disappointing experience, particularly regarding cleanliness. There were two main issues I would like to highlight. Firstly, after travelling, I wanted to have a shower and found that the bath was not properly clean. Although this was disappointing, it was something I could manage by cleaning it myself. However, the second issue is much more serious. My son was bitten three times during our stay, and he is still suffering from the bites. Based on the appearance of the bites and the circumstances, I am concerned that there may have been bedbugs or another type of insect in the room. I cannot confirm the cause myself, but I strongly believe this is something the hotel management should investigate urgently. We regularly use hotels during our children's school holidays, and unfortunately, this experience has left my son feeling traumatised and very uncomfortable about staying in hotels in the future. I strongly request that the management investigate the room and take the necessary steps to ensure that it has been properly inspected and cleaned. If there is an issue with insects or pests, it is important that it is dealt with immediately to prevent it from affecting other guests. What makes this experience even more disappointing is that I stayed at a Premier Inn near Southampton Airport just two days earlier, and the cleanliness there was perfectly acceptable. Therefore, I know the standard that can be expected from Premier Inn. I hope the management takes this complaint seriously and investigates the matter properly, particularly the cleanliness of the room and the possibility of a pest issue. Guest safety, hygiene and comfort should always be a priority. I have attached photographs of the bites my son developed following our stay as evidence of my concern.

Unfortunately, our stay at Premier Inn Christchurch East was extremely disappointing and nowhere near the standard I would expect from Premier Inn. The room was unbearably hot, despite fans being provided. To make matters worse, one of the fans didn’t even work, making it very difficult to get comfortable or sleep. The overall condition and cleanliness of the room was also very poor. The sink was completely blocked, and the bathroom was dirty, with the toilet seat being particularly unpleasant. Multiply light bulbs needed replacing. What made the experience even more frustrating was that there was no one available at reception when I wanted to raise these issues during our stay, so we had no opportunity to have the problems addressed at the time. Unfortunately, the experience at the Beefeater restaurant attached to the hotel was just as bad. The food and service were extremely disappointing, and we were told by the staff that the restaurant is due to close in two weeks. Based on our experience, it certainly felt as though it was simply being run into the ground ahead of its closure. I do want to give credit to the waitress who served us. She was absolutely lovely and did her best to deal with the issues we raised and resolve them as much as she possibly could. Unfortunately, there was only so much she could do given the circumstances. Overall, this was a very poor experience from start to finish. I appreciate that things can occasionally go wrong, but the combination of the unbearably hot room, broken fan, blocked sink, poor cleanliness and disappointing restaurant made our stay extremely unpleasant. I would personally avoid staying at this Premier Inn and would certainly not return. I hope Premier Inn takes this feedback seriously, as this experience was well below the standard I have previously associated with the brand.

Had a lovely 3 day stay, yes not the most modern of Hotels but room was clean and tidy. Perfect position to visit all local attractions. Really friendly and helpful team on reception, nothing was to much trouble. Will return.

Absolutely filthy. Mold and thick dust around skirting boards. Cobwebs. Not had a deep clean in a very long time. Had to buy cleaning supplies. Man on reception couldn't of looked any more less interested. Place so tired and depressing. Rubbish all outside the building. Honestly avoid. Smelt damp and awful.