Christchurch West hotel

25 min to check in as they were so busy! Rooms are basic but ok, food in restaurant is bang average at best…. Not everything on menu is available, and they chuck you out at 10pm!! All in all it is a pretty rubbish experience really and only worth staying if you can’t find anything else!

Check in was super easy. Met at Reception by 2 very friendly and helpful ladies. Explained meal times etc to us. Room was as described. Comfortable and clean. Can't fault it. My only observation would be maybe it would be good to have bath mats provided for using the shower. We paid for a meal deal. Our evening meal was lovely. We treated ourselves to a cocktail which was amazing. Food was delicious. I think the lady working on the evening of October 18th was possible called Samia ?? I just want to give her a big shout out .... she went above and beyond. A gold star Breakfast was again delicious and the ladies working were friendly and welcoming Would definitely come back again when in the area

The staff were very welcoming and accommodating. The rooms and other areas were clean and tidy. We had a very relaxed stay, which was essential as we were preparing to go to a funeral. Eda told us how to walk into town safely. I wanted to find somewhere to buy some flowers and she gave some helpful advice.

Stayed recently for 2 nights. We are regular visitors to a premier inn and have stayed here a number of times but not for the last few years Our room was fine, up on the first floor just down from the lift. Clean room, comfy bed as normal. The heating was good as it was was cold when we stayed The adjoining restaurant, one of the reasons we stayed here, is no longer open to the public. It is only open for breakfast and evening meals. When we visited we were the only ones in the restaurant. This resulted in us being centre of attention with the waitress back and fore to our table constantly and we could see her watching over to us the whole time which wasn’t a very relaxing experience. The food was very average, pizza and burger, the deserts were made with frozen fruit which was still frozen when served. Clearly things are kept frozen due to the small amount of customers. However breakfast both mornings was excellent and the breakfast staff were lovely As we have found on our last few premier inn stays the reception staff aren’t what they used to be. Not rude as such but customer Service doesn’t seem to be the top of their list. Rooms are also not made up like they used to be, although tea coffee etc is available in reception for you to take as needed Although our stay was fine the Premier inn experience definitely wasn’t what it used to be.

Unsure whether it’s how staff our selected for Reception at Premier Inns or how they are trained or both, but in my experience always friendly & helpful. Good value. Clean. Comfortable mattress. Limitless tea, milk and water available. We bought prepaid breakfasts. Plentiful because it’s an all you can eat buffet - I had fresh fruit and granola. We also had veggie cooked breakfasts. OK for the cost. Love the mini teapots and coffee OK too.