Lymington (New Forest, Hordle) hotel

The hotel needs to be completely renovated and should not be considered a Premier Inn. It was in an appalling state, with rooms smelling of damp. We had a noisy dehumidifier which we had to turn off to sleep, and we couldn’t open our window as it was sealed shut. The state of the bar and public toilets was shocking, I was amazed that Premier Inn would put their name above the door.

Good location as it was fairly central for the local attractions that we wanted to visit. There were also several nice pubs and a farm shop with 10-15 mins drive. Handy for us as family with young children as there was a park a few minutes walk away. Staff were all very friendly and parking is easy. Unfortunately the building is very run down and dirty. Our room and especially the bathroom was pretty unpleasant due to long standing dirt and mould. The damp smell in the room was awful. Probably the second worst premier inn I've stayed in. The price wasn't too bad given the location but equally it isn't the cheapest premier inn so it really needs some improvements to make it good value

Room booked for overnight stay en-route to Lymington Ferry Terminal. Reception area bright and welcoming, bedroom was standard, clean, comfortable and with adequate complimentary facilities. Dining room with sturdy tables and chairs, accessible spacious self service area. Very good selection of cereals, fresh fruit and bakery items available and hot food ordered and served efficiently. Complimentary drinks were offered on our arrival as a courteous 'thankyou' for booking. This was explained due to the fact that this particular Premier Inn is due to have extensive structural changes, because the original attached pub has been closed for a long time, and its appearance from the roadside is not very appealing!! Residents have card access to corridors, stairs and bedrooms. Although only one storey high, unfortunately there is no lift. Staff including Kiera, Matthew, Emma and Oliver were very welcoming, polite, courteous and helpful. Thank you to all for making our overnight stay very pleasant and enjoyable! Highly recommended! There is a convenient petrol station with mini market next door. The Old Mill pub/restaurant nearby has a good menu and large beautiful gardens. Lymington Ferry Terminal is a 10-15 minute drive away.

The hotel is on its knees and looks like its closed down from the outside. It is clean and the staff are good but that is all.

The place looks shabby from the front but the warm welcome and the staff were amazing and could not do enough for us. We were tired and stressed but the evening meal in the hotel was very good indeed and really made up for our stressful journey. Matthew and the receptionist were very helpful. Top marks to them all.