Southampton West hotel has sold out for those dates, try different dates

Southampton West hotel

On the edge of the New Forest National Park and less than five minutes from Paultons Park

New rooms

TripAdvisor Traveller rating:

1,135 reviews

Guest Rating:

4.5

Based on 1,579 surveys

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Romsey Road, Ower, Southampton SO51 6ZJ

Sat Nav Directions: SO51 6ZJ

Directions: Situated just off the M27(J2). Follow the A36 towards Salisbury and the brown tourist signs marked 'Vine Inn'.

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Transport and local information: West Quay Shopping Centre
The New Forest
Paultons Park Theme Park
Totton Train Station 4 miles

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Hotel Parking:

Limited free on-site parking is available at this hotel. Our car park can't accommodate coaches, trucks or trailers.

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1-5 of {{1135 | number:0}} reviews

20 May 2019

suzannediprose300

Alvechurch, United Kingdom

Trip Type: Couples

"Give it a miss !!"

On the website this looks lovely, when you arrive you can see how run down it is, The Hungry Horse next door, resembles a zoo !! When booking I did not know that this is the closest hotel to Pepper Pig world !!

20 May 2019

Culture41437157321

Hastings, United Kingdom

Trip Type: Business

"Needs updating"

Breakfast Facilities needs up grading to the stand of other Hotels in their chain . Was very disappointed with Tea and coffee ,(COLD ) toast machine was not large enough to cope with amount of breakfasts severed .Presentation of food was not up to other Premier Inns I have stayed in .

18 May 2019

JEKSUK

Trip Type: Family

"Shocking Customer Service"

My husband and I stayed at Premier Inn, Southampton West on Saturday 11th May. We have stayed at several Premier Inns in recent years including the Premier Inn at Southampton Airport on many occasions. This was a late booking and unfortunately the Airport Premier Inn was fully booked. First impressions were not great - the pub at the front and carpark were very shabby. We were however greeted warmly and allocated a new room. I appreciate Southampton West receives a considerable amount of business from families visiting Paulton Park and our room had an interconnecting door. This is not soundproof and the room lacked privacy. We could hear every word and excited squeals from the children next door. However, these irritations pale into insignificance when compared to the shocking customer experience we received when we went to breakfast in the Hungry Horse Restaurant. We were quite late going into breakfast (arriving at 9.45). When we arrived it was impossible to decide who were guests and who were staff so it took a while to find out who we were supposed to report to for our breakfast. The staff were casually dressed and looked very shabby. They had little interest in wanting to help us. Turning now to the breakfast. Whilst I appreciate that this was at the end of service the tables were a shambles. There was spilt food everywhere and first impressions were of a "don't care attitude". I wanted a plain yoghurt and when I asked one of the servers who looked under age she called to her mum for help. This person said they don't have plain yoghurt. I expressed my surprise and she grudgingly went to look. She returned and confirmed they didn't serve plain yoghurt and never had. I opted for a bowl of fruit salad or more precisely melon and apples and some orange juice and went to sit down. Large sections of the restaurant had been closed off or the tables "reserved" as shown by signs that were covered in food debris and stains. Everybody was corralled into a small area and the tables were unclean and still strewn with other peoples breakfast. Picking the least dirty table I sat to eat my fruit salad. Once I had eaten this I went to have a look at the pastry/bread selection only to find that some of it had already been cleared away. When I approached the person removing the food (who STANK of stale cigarette smoke) she said breakfast finished at 10 (which I knew). This was however 9.57 (I checked). I said I hadn't had a chance to get any food and she replied that they had to clear away ready for the lunch service. I asked if I could get some food before she cleared it away but she refused. In other Premier Inns we have stayed in people are not admitted after the end of breakfast service but people already in the restaurant are allowed to finish before items are cleared away. If the restaurant has to clear away so promptly for lunch service why were we not told this when we checked inn and we could have collected all the breakfast items when we first arrived? I tried to get a cup of coffee but the pump dispenser was almost empty and the resulting coffee stone cold. My husband faired little better - he did manage some toast but by the time he went to get a cup of tea that had been cleared away. He had to collect extra teabags and milk from the reception area to make tea in the room. To put it simply customer service was non existent and the staff couldn't care less about the people in the restaurant. When I said that I expected to be able to eat the breakfast I paid for or to have a refund to the restaurant staff they shrugged their shoulders and say it wasn't up to them and I had to go to reception for this. Needless to say I did go to reception and discussed the matter with Hayley. Her approach to customer service was faultless and she is a credit to your organisation. She contacted Lauren and our breakfast was refunded with the credit card slip passed to us as we checked out. I also spoke to Lauren who also had a positive approach to customer service. What was interesting is that I know we were not the only ones to complain that morning as I spoke to two other families who had experienced poor service, both Lauren and Hayley expressed their frustrations with the attitude of the staff in the Hungry Horse Restaurant and reviews show that there have clearly been problems with the restaurant for some time now. Given the longstanding problems with this Hungry Horse as evidenced by the poor reviews maybe it is time to examine the partnership and what it is doing for your business? I will certainly think long and hard about staying at a Premier Inn in the future if breakfast has to be taken in a Hungry Horse Restaurant. Please note service and value scores below relate to the restaurant ONLY, The hotel was ok but the reception staff were excellent.

17 May 2019

SylvieD1966

Essex, United Kingdom

Trip Type: Couples

"Needs a bit of a makeover"

Stayed at Premier inns before some good some bad. This one was a not so good one, the overall feel of the place is a bit old and run down the room (espcially the carpet) could have done with a real good clean, there was a very unsightly red stain on the carpet which was a bit of a worrk which we did report but still there and never heard anything back. The shower door had a real hard time opening and closing and the bottom of the door itself on the runner looked like it had never seen a cloth. However it was only a base to sleep in and had good car park facilities and central for what we wanted so guess you get what you pay for.

16 May 2019

Culture54962107453

Trip Type: Family

"Would recommend this hotel"

My husband, daughter & I stayed at this Premier Inn hotel whilst we went to Paultons Park/Peppa Pig World for a few days. The hotel is literally only a few minutes drive from Paultons Park so that was a bonus. The hotel itself was clean & tidy. The staff were all happy & friendly. Our room was clean, tidy & had a lovely big, cosy bed. The single bed we had for our daughter which was also in the room with us was not so comfortable however, it was ok, but not as comfy as the main bed. The hotel was quiet so we slept well with no disturbances. There was also a good TV in the room with free view channels that worked. A definite bonus of staying here is that The Vine Inn Hungry Horse pub/restaurant is attached to it so we were able to buy meals at a reasonable price. The food was good and the restaurant is nice. Ideal for the kind of trip we were on. I wouldn definitely stay here again and I will recommend it to others.

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Hotel description Premier Inn Southampton West is about as family-friendly as it gets. Next door to Paultons Family Theme Park, the home of Peppa Pig World, this hotel also has a Wacky Warehouse. Let the kids have their fun, then pop into town for a spot of shopping at West Quay centre, and to enjoy Southampton's historic sights. You could even explore the New Forest. Once you've had your fun, come back to our Southampton hotel and relax in style in one of our new generation bedrooms, each featuring an impressive 40" flat screen TV, freshly updated bathroom with a large shower head, and brand new, slumber-inducing, king-size Hypnos bed.

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Southampton West hotel

On the edge of the New Forest National Park and less than five minutes from Paultons Park

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