Christchurch / Highcliffe hotel

Hotel itself fine, but the closure of the onsite pub 3 weeks prior to our visit very disappointing. Always thought Premier Inn was a good brand & our group have always looked for a Prem Inn when choosing our walking weekend location as they USED to have pub restaurants on site. The extra paid for Premier Inn is no longer worth it - will probably use Travelodge in future as the facilities P-Is used to have are all closed now, because of the crazy decision by Whitbread. How to kill an established popular brand in one easy move!

Our overall experience was very good as all the staff were really friendly and helpful, despite a shortage of staff members. Our room was basic though clean and adequate and the beds/pillows were comfortable. Bathroom was clean and shower worked well. Food was delicious and plentiful both at dinner and breakfast and good value. The dining and bar area decor needs updating as it is looking tired/outdated and outside decor too.

Like Highcliffe High St this Hotel is looking tired ,run down and shabby .The bedrooms don't feel or look clean. The beds themselves are well past their use by date resulting in a poor nights sleep and the bathrooms feel the same. The dining areas in the adjacent pub are of the same ilk. Tatty tables and chairs and unattractive decor. The whole place needs a total revamp as it looks like it hasn't seen a lick of paint in 20 years. Extra charges to park a car are unacceptable. The only plus points i can give are the cooked breakfast is good, the continental not so. A place to stay really as a last resort.

Nothing wrong with the Premier Inn itself, that lived up to expectations but was not at all impressed by the restaurant which was a pub turned into Premier Inn restaurant. First night I eat there a lot of dishes weren't available and the staff kept taking my order and then heaving to come back and say it wasn't available. Second evening tghere were only two staff serving and one of them was being trained. They were rushed off their feet until a third person appeared eventually. I waited a very long time for my food. I was also surprised that the hot food at breakfast wasn't buffet style but had to be ordered.

Was a bit dubious about booking at Christchurch Highcliffe after reading some reviews left. But, we would like to say that we had a lovely 3 night stay at this location. It's been a long time since we stayed at a Premier Inn but, as soon as we walked through the door, we were greeted by extremely pleasant, friendly, helpful staff on the reception. They explained everything we needed to know about our stay. Yes, you have to pay £3 per 24hrs for the car park but still cheaper than some we've parked in. Our room when we entered, smelt fresh & clean and looked immaculate. No nasties on the bed sheets, floors or in the bathroom. Plenty of towels etc in the bathroom, with the option to have more if needed, that also includes the tea & coffee section. The bed & pillows were amazing, no saggy mattress or pillows. (will be buying a set of pillows, as they stopped my husband's snoring) 10/10 to the housekeeping team doing a great job. The team in the restaurant were just as welcoming, polite & very helpful when ordering, explaining all the different foods & always asked if we had any allergies etc. We only had the unlimited breakfast's each morning. But, every morning we were greeted with a warm welcome. Every breakfast was freshly cooked & extremely tasty, with a vast selection to choose from. All in all, we had a very pleasant stay and we will definitely be back to stay there again. Well done to all the staff at Highcliffe & thank you for making it a very pleasant stay for us both.