Q: Is Kingston in Surrey or London?

Historically, Kingston was part of Surrey , and you’ll still see signs of that heritage around town. But officially, since 1965, Kingston upon Thames has been part of Greater London .

Q: What’s the difference between Flex, Semi-Flex, Advance, Standard and Non-Flex rates?

Flex – Pay now or on arrival, fully refundable with free cancellation up to 1pm on the day of arrival . Our most flexible rate – you can cancel and get a full refund up to 1pm on the day of arrival. You can also amend your booking at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date). Semi-Flex – Pay now, fully refundable with free cancellation up to three full days before arrival. Fairly flexible rate – you can cancel and get a full refund up to three full days before arrival. No refunds after that date. You can also amend your booking date at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date). Advance – Pay now, fully refundable with free cancellation up to 28 full days before arrival, free to amend thereafter until the day of arrival. Fairly flexible rate – you can cancel and get a full refund up to 28 full days before arrival. No refunds after that date. You can also amend your booking date at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date). Standard – Pay now, non-refundable. Free to amend booking at the same hotel up to 1pm on the day of arrival. Slightly flexible rate – you won’t be able to cancel and get a full refund, but you can amend your booking at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date). Non-Flex – Pay now. No amends or refunds. Our least flexible rate – you won’t be able to cancel or amend your stay after booking.

Question 1

Is Kingston upon Thames worth visiting?

Accepted Answer

Yes, Kingston upon Thames is definitely worth a visit. It’s a riverside town with a royal history, a buzzing town centre and lots of things to do. Whether you're into shopping, riverside walks, historic sites or just relaxing with good food and views, Kingston ticks all the boxes. It’s also just a short train ride from central London, making it ideal for a day trip or a weekend break.

Question 2

Is Kingston in Surrey or London?

Accepted Answer

Historically, Kingston was part of Surrey, and you’ll still see signs of that heritage around town. But officially, since 1965, Kingston upon Thames has been part of Greater London.

Question 3

What is Kingston upon Thames known for?

Accepted Answer

Kingston is known for being the coronation site of several Saxon kings, which is where it gets its royal status, you can still see the Coronation Stone in the town centre! It’s also famous for its historic market, which dates back to the 12th century and its riverside setting that’s perfect for walks, boat rides and dining. Plus, it’s a major shopping destination and home to Kingston University.

Question 4

How big is Kingston upon Thames?

Accepted Answer

The Royal Borough of Kingston upon Thames includes areas like Surbiton, New Malden and Chessington, so it’s bigger than it might first appear when you’re just walking through the town centre.

Question 5

What to do in Kingston upon Thames?

Accepted Answer

There’s loads to do! Here are some highlights:

Hampton Court Palace – Just minutes away, this Tudor palace is a must-see for history lovers.

Riverside Walks – Stroll along the Thames, stop at a riverside pub or hop on a boat.

Ancient Market Place – Browse local produce, street food and artisan stalls.

Rose Theatre – Catch a play or comedy show in this modern venue inspired by Shakespeare’s original Rose Theatre.

GoBoat Kingston – Rent a self-drive electric boat and cruise the Thames with friends or family.

Kingston Museum – Learn about the town’s history and see exhibitions on local art and culture.

The Rotunda – A fun spot with bowling, cinema, restaurants and escape rooms.

Question 6

Does Kingston upon Thames have a train station?

Accepted Answer

Yes, it does! Kingston railway station is right in the town centre and connects directly to London Waterloo in about 30 minutes. It’s served by South Western Railway and is in Travelcard Zone 6. There’s also Norbiton station nearby, giving you more travel options.

What to do in Kingston upon Thames for free?

Plenty! Here are some great free activities:

Riverside Walk – A peaceful and scenic stroll along the Thames.

Canbury Gardens – A lovely park by the river, perfect for picnics or relaxing.

All Saints Church – A beautiful historic church with a peaceful green space.

“Out of Order” Sculpture – A quirky row of toppled red phone boxes that’s become a local icon.

Kingston Museum – Free entry and packed with local history and art.

Clattern Bridge – One of the oldest bridges in England, right in the town centre.

Berrylands Nature Reserve – A hidden gem for nature lovers.

Question 7

Is Kingston upon Thames good for shopping?

Accepted Answer

Absolutely! Kingston is one of the top shopping destinations outside central London. You’ll find:

The Bentall Centre – A large indoor mall with high-street favourites and designer brands.

Ancient Market Place – Great for local produce, gift and street food.

Independent shops – From boutiques to bookshops, there’s lots to browse.

Surbiton Farmers’ Market – A regular treat for foodies and craft lovers.

Question 8

What’s the difference between Flex, Semi-Flex, Advance, Standard and Non-Flex rates?

Accepted Answer

Flex – Pay now or on arrival, fully refundable with free cancellation up to 1pm on the day of arrival. Our most flexible rate – you can cancel and get a full refund up to 1pm on the day of arrival. You can also amend your booking at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date).

Semi-Flex – Pay now, fully refundable with free cancellation up to three full days before arrival. Fairly flexible rate – you can cancel and get a full refund up to three full days before arrival. No refunds after that date. You can also amend your booking date at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date).

Advance – Pay now, fully refundable with free cancellation up to 28 full days before arrival, free to amend thereafter until the day of arrival. Fairly flexible rate – you can cancel and get a full refund up to 28 full days before arrival. No refunds after that date. You can also amend your booking date at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date).

Standard – Pay now, non-refundable. Free to amend booking at the same hotel up to 1pm on the day of arrival. Slightly flexible rate – you won’t be able to cancel and get a full refund, but you can amend your booking at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date).

Non-Flex – Pay now. No amends or refunds. Our least flexible rate – you won’t be able to cancel or amend your stay after booking.

Question 9

What time is check-in and checkout?

Accepted Answer

Our standard check-in time is 3pm. For an additional fee*, you can start your stay sooner with early check-in from 11am. Add early check-in to your stay while making your booking, or afterwards by managing your stay in your Premier Inn account. Early check-in is subject to availability and not available at all Premier Inn hotels.

Checkout is by 12 noon on your departure date. If luggage storage is available, our teams will be happy to store any bags for you if you’d like to check out before 12pm.

*Prices and times will vary depending on date and location.

Question 10

Can I check in early?

Accepted Answer

For an additional fee*, you can start your stay sooner with early check-in from 11am. Add early check-in to your stay while making your booking, or afterwards by managing your stay in your Premier Inn account. Early check-in is subject to availability and not available at all Premier Inn hotels.

*Prices and times will vary depending on date and location.

Question 11

What is Premier Inn CleanProtect™?

Accepted Answer

In 2020 we launched Premier Inn CleanProtect™, our rigorous, daily cleaning method that’s used throughout our UK & Ireland hotels. Developed in partnership with Diversey, a global leader in cleaning and hygiene products for the healthcare and hospitality industries, our promise seeks to give you extra peace of mind so you can always book and stay with confidence.

Check-in - minimising contact at reception and providing hand sanitiser in most public areas for peace of mind.

Bed linen and towels - laundering all our linen and towels at over 60°C to thermally disinfect them, so you can enjoy a great night’s sleep. We’ve also placed spare pillows in a zip-up bag, for extra peace of mind.

Equipping our teams - providing our team members with all the equipment and sanitisers they need, as well as always operating in the safest way possible for our teams and guests.

A generous serving of safety - you can relax knowing that enhanced cleaning measures are in place throughout our restaurants. Tables are cleaned between visits and contactless payment is in place too, so you can dine safely and comfortably with us every time.

Clean on request - if you'd like your room cleaned during your stay with us, just let us know at reception and use the handy door hanger on the back of your door by 12pm each day.

Question 12

What facilities are provided for customers with disabilities?

Accepted Answer

Most Premier Inns have specially-adapted rooms allowing easier access for customers with disabilities. If there is no specially-adapted room available at the hotel of your choice, we will be happy to offer you alternative accommodation at a nearby Premier Inn. If you have difficulty walking, but do not need a specially-adapted room, please feel free to request a room near reception on the ground floor for easy access.

If you'd like get in touch, you can reach out to our specialist team via email at pi.accessible@whitbread.com or call us on 0333 0919 817 between 9am and 5pm Monday-Friday (calls charged at local rate).

Question 13

Can I bring my pet to a Premier Inn hotel?

Accepted Answer

Unfortunately, with the exception of trained assistance dogs, we don't allow pets to stay at our hotels.

Premier Inn Kingston upon Thames

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