Chessington hotel

We had a great experience. 2 adults sharing, who were meeting the larger family at Chessington. Staff were super helpful and accommodating, 5min walk to Chessington World of Adventure making it a much more affordable stay. We were very grateful for a room with air-conditioning! (Hottest days in May!) Room was very clean. no complaints about that! Shower was clean and good size. Room access felt secure with key needed for the hallway entry - just a little extra security measure we appreciated) Entrance is open and friendly and clean with seats to wait. Plenty of parking outside. Breakfast was served in the facility next door, which was very good, had ample of options, including fresh fruit selection. Food was replenished often so there was not a lot of waiting for anything. All staff we encountered were very friendly and helpful. Would absolutely recommend staying here for ease of access to the park near by, And a big tv to chill in bed to decompress after a day running round with the kids. Charging points next to bed too made it easier to charge fan and phones and other devices, Rooms5.0Service5.0Location5.0 Hotel highlightsQuiet · Great value RoomsRooms were spacious TV in room Plenty of plugs and charging points Bathroom was clean with large walk-in shower and spacious some reviews suggested smells of damp, we did not experience this in any part of the hotel. Found it to be clean and fresh through out. Nearby activitiesChessington World Of Adventure was only a 7min walk from the hotel to the entrance gate, SafetyFelt secure. Key card to access the hallway to the rooms. Windows could be open and closed, and they backed out into what looked secure to us, no pedestrain access behind it. WalkabilityEasy to walk to and from Chessington resort. We stayed bottom floor and found it super accessible with wide hallway and no steps in the hotel (there are upper floors too

On Sunday night a young girl was all alone she did an amazing job. Even when there was no colleagues to help her. The food did take quite a while to come out but other than the 1 server there was no manager to complain to. Thank you, Sharnie

Amazing service once again from the manager sharnie, she is always so helpful and ready to fix any problems and nothing is too much. We have been visiting the Chessington premiere inn since 2014 and have always enjoyed it. Its great to see such a big improvement with the rooms looking so lovely and new.

They did not have the room we asked for staff were unhelpful and guided us to ring customer relations on Monday! This was Friday! We had to go to another hotel and pay out again No manager to talk to no senior staff members! Poor all round!!

Awful experience. They have completed a refurb so there are new carpets etc but the functional elements have not been addressed. There was no heating, the toilet cistern ran and refilled consistently all night. The bathroom flooded from underneath the bath every time the shower or bath was used. Their freezer had packed in, so there was no food available. Spoke to reception who could not help and directed us to guest services. Guest services said they could not help until we had checked out. Would not recommend !