Q: What’s the difference between Flex, Semi-Flex, Advance, Standard and Non-Flex rates?

Flex – Pay now or on arrival, fully refundable with free cancellation up to 1pm on the day of arrival . Our most flexible rate – you can cancel and get a full refund up to 1pm on the day of arrival. You can also amend your booking at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date). Semi-Flex – Pay now, fully refundable with free cancellation up to three full days before arrival. Fairly flexible rate – you can cancel and get a full refund up to three full days before arrival. No refunds after that date. You can also amend your booking date at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date). Advance – Pay now, fully refundable with free cancellation up to 28 full days before arrival, free to amend thereafter until the day of arrival. Fairly flexible rate – you can cancel and get a full refund up to 28 full days before arrival. No refunds after that date. You can also amend your booking date at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date). Standard – Pay now, non-refundable. Free to amend booking at the same hotel up to 1pm on the day of arrival. Slightly flexible rate – you won’t be able to cancel and get a full refund, but you can amend your booking at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date). Non-Flex – Pay now. No amends or refunds. Our least flexible rate – you won’t be able to cancel or amend your stay after booking.

Question 1

What is Chessington famous for?

Accepted Answer

Chessington is best known for Chessington World of Adventures, a family-friendly theme park that combines rides, a zoo and a SEA LIFE centre all in one. It’s one of the UK’s top attractions for families, offering a mix of roller coasters, animal encounters and themed lands like Wild Asia and the Forbidden Kingdom. Chessington is also known for its unique blend of adventure and wildlife experiences, making it a fun day out for all ages. 

Question 2

How old is Chessington theme park?

Accepted Answer

Chessington World of Adventures officially opened as a theme park in 1987, so it's been entertaining visitors for over 35 years! Before that, the site was home to Chessington Zoo, which had already been a popular local attraction for decades. The park has grown a lot since then, adding rides and themed areas. 

Question 3

How old is Chessington?

Accepted Answer

The town of Chessington has been around for a long time—its history dates back many centuries, with mentions in records as far back as the Domesday Book in 1086. Over the years, it’s evolved from a rural village into a quiet suburban town in the Royal Borough of Kingston upon Thames, with the theme park giving it a boost in recognition. 

Question 4

What towns are near Chessington?

Accepted Answer

Chessington is in Southwest London, and it's surrounded by towns like Kingston upon Thames, Epsom, Surbiton, Tolworth and Leatherhead. It’s also within easy reach of places like Esher and New Malden, and it’s not far from the edge of Surrey, making it well placed for those coming from both London and the surrounding counties. 

Question 5

What is there to do in Chessington?

Accepted Answer

The main attraction is definitely Chessington World of Adventures, where you can enjoy rides, animal exhibits, live shows and indoor attractions. But beyond the theme park, the local area also has nice walking spots like Chessington Countryside Walks, quiet residential parks and local pubs and cafes. It’s a peaceful place overall, but the theme park brings the energy and excitement. 

Question 6

How long do you need at Chessington World of Adventures?

Accepted Answer

A full day is ideal to get the most out of your visit. With so many rides, animal experiences and shows to enjoy, it’s best to arrive when the park opens and stay until close if you can. Families with younger kids may also want to take it at a slower pace, so spending the whole day helps you see and do more without rushing. 

Question 7

Does Chessington still have a zoo?

Accepted Answer

Yes, it does! Chessington Zoo is very much still part of the experience and is included with your theme park ticket. It features a wide range of animals including lions, gorillas, sea lions and penguins. There’s also a children’s farm, walk-through enclosures and the SEA LIFE centre with marine animals. It’s a big part of what makes Chessington special. 

Question 8

What is there to do near Chessington?

Accepted Answer

There’s plenty to do near Chessington if you’re looking to explore the area a bit more. Nearby Kingston upon Thames is great for shopping, riverside walks and dining, with a mix of high street stores and independent boutiques. Epsom is close by too, known for its racecourse and green spaces like Epsom Downs. If you enjoy nature, Horton Country Park and the Surrey Hills are not far and offer great walking and cycling routes. For something cultural, head to Hampton Court Palace, just a short drive away, or check out the Rose Theatre in Kingston for live performances. 

Question 9

What’s the difference between Flex, Semi-Flex, Advance, Standard and Non-Flex rates?

Accepted Answer

Flex – Pay now or on arrival, fully refundable with free cancellation up to 1pm on the day of arrival. Our most flexible rate – you can cancel and get a full refund up to 1pm on the day of arrival. You can also amend your booking at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date).

Semi-Flex – Pay now, fully refundable with free cancellation up to three full days before arrival. Fairly flexible rate – you can cancel and get a full refund up to three full days before arrival. No refunds after that date. You can also amend your booking date at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date).

Advance – Pay now, fully refundable with free cancellation up to 28 full days before arrival, free to amend thereafter until the day of arrival. Fairly flexible rate – you can cancel and get a full refund up to 28 full days before arrival. No refunds after that date. You can also amend your booking date at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date).

Standard – Pay now, non-refundable. Free to amend booking at the same hotel up to 1pm on the day of arrival. Slightly flexible rate – you won’t be able to cancel and get a full refund, but you can amend your booking at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date).

Non-Flex – Pay now. No amends or refunds. Our least flexible rate – you won’t be able to cancel or amend your stay after booking.

Question 10

What time is check-in and checkout?

Accepted Answer

Our standard check-in time is 3pm. For an additional fee*, you can start your stay sooner with early check-in from 11am. Add early check-in to your stay while making your booking, or afterwards by managing your stay in your Premier Inn account. Early check-in is subject to availability and not available at all Premier Inn hotels.

Checkout is by 12 noon on your departure date. If luggage storage is available, our teams will be happy to store any bags for you if you’d like to check out before 12pm.

*Prices and times will vary depending on date and location.

Question 11

Can I check in early?

Accepted Answer

For an additional fee*, you can start your stay sooner with early check-in from 11am. Add early check-in to your stay while making your booking, or afterwards by managing your stay in your Premier Inn account. Early check-in is subject to availability and not available at all Premier Inn hotels.

*Prices and times will vary depending on date and location.

Question 12

What is Premier Inn CleanProtect™?

Accepted Answer

In 2020 we launched Premier Inn CleanProtect™, our rigorous, daily cleaning method that’s used throughout our UK & Ireland hotels. Developed in partnership with Diversey, a global leader in cleaning and hygiene products for the healthcare and hospitality industries, our promise seeks to give you extra peace of mind so you can always book and stay with confidence.

Check-in - minimising contact at reception and providing hand sanitiser in most public areas for peace of mind.

Bed linen and towels - laundering all our linen and towels at over 60°C to thermally disinfect them, so you can enjoy a great night’s sleep. We’ve also placed spare pillows in a zip-up bag, for extra peace of mind.

Equipping our teams - providing our team members with all the equipment and sanitisers they need, as well as always operating in the safest way possible for our teams and guests.

A generous serving of safety - you can relax knowing that enhanced cleaning measures are in place throughout our restaurants. Tables are cleaned between visits and contactless payment is in place too, so you can dine safely and comfortably with us every time.

Clean on request - if you'd like your room cleaned during your stay with us, just let us know at reception and use the handy door hanger on the back of your door by 12pm each day.

Question 13

What facilities are provided for customers with disabilities?

Accepted Answer

Most Premier Inns have specially-adapted rooms allowing easier access for customers with disabilities. If there is no specially-adapted room available at the hotel of your choice, we will be happy to offer you alternative accommodation at a nearby Premier Inn. If you have difficulty walking, but do not need a specially-adapted room, please feel free to request a room near reception on the ground floor for easy access.

If you'd like get in touch, you can reach out to our specialist team via email at pi.accessible@whitbread.com or call us on 0333 0919 817 between 9am and 5pm Monday-Friday (calls charged at local rate).

Question 14

Can I bring my pet to a Premier Inn hotel?

Accepted Answer

Unfortunately, with the exception of trained assistance dogs, we don't allow pets to stay at our hotels.

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