Q: What’s the difference between Flex, Semi-Flex, Advance, Standard and Non-Flex rates?

Flex – Pay now or on arrival, fully refundable with free cancellation up to 1pm on the day of arrival . Our most flexible rate – you can cancel and get a full refund up to 1pm on the day of arrival. You can also amend your booking at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date). Semi-Flex – Pay now, fully refundable with free cancellation up to three full days before arrival. Fairly flexible rate – you can cancel and get a full refund up to three full days before arrival. No refunds after that date. You can also amend your booking date at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date). Advance – Pay now, fully refundable with free cancellation up to 28 full days before arrival, free to amend thereafter until the day of arrival. Fairly flexible rate – you can cancel and get a full refund up to 28 full days before arrival. No refunds after that date. You can also amend your booking date at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date). Standard – Pay now, non-refundable. Free to amend booking at the same hotel up to 1pm on the day of arrival. Slightly flexible rate – you won’t be able to cancel and get a full refund, but you can amend your booking at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date). Non-Flex – Pay now. No amends or refunds. Our least flexible rate – you won’t be able to cancel or amend your stay after booking.

Question 1

What is Burgess Hill famous for?

Accepted Answer

Burgess Hill is known for its historic roots, dating back to Elizabethan times, and its development as a railway town in the 19th century. It was once the site of a major sheep and lamb fair, attracting thousands of animals and traders each year. The town also has a strong tradition in brick and tile making, with Keymer Tiles being a notable name. Today, it’s home to several business parks and has a reputation for being a peaceful commuter town with easy access to Brighton and London.

Question 2

Is Burgess Hill worth visiting?

Accepted Answer

Yes, Burgess Hill is definitely worth a visit if you're looking for a relaxed base to explore Sussex. It’s surrounded by green spaces like Bedelands Nature Reserve and Ditchling Common Country Park and it’s close to the South Downs National Park. The town has a laid-back vibe and a few hidden gems like the Orion Cinema, St John the Evangelist Church and The Triangle Leisure Centre. It’s ideal for walkers, cyclists and anyone wanting a quieter alternative to the coast.

Question 3

Is Burgess Hill near Brighton?

Accepted Answer

It is! Burgess Hill is around 9 miles north of Brighton, and you can get there by train in about 15 minutes. There are also regular buses and easy road access via the A23. So, if you're staying in Burgess Hill, popping down to Brighton for the day is super convenient.

Question 4

Is Burgess Hill a town?

Accepted Answer

Yes, Burgess Hill is officially a town. It’s part of the Mid Sussex district and is one of the larger towns in the area.

Question 5

What’s near Burgess Hill?

Accepted Answer

There’s plenty nearby! You’ve got Haywards Heath just a few miles to the north, Lewes to the southeast and Brighton to the south. The South Downs National Park is right on the doorstep, offering stunning countryside and walking trails. Nearby villages like Ditchling and Hassocks are great for a scenic drive or a pub lunch. And if you’re up for a day trip, Wakehurst and Sheffield Park Gardens are both within easy reach.

Question 6

What is there to do in Burgess Hill?

Accepted Answer

Circle Trail or relax in St John’s Park. The Triangle Leisure Centre has pools, a gym and sports facilities. For something cultural, check out the Orion Cinema or catch a local show at Oakmeeds Theatre. There are also regular community events like Bonfire Night, summer festivals and outdoor cinema evenings.

Question 7

Does Burgess Hill have a train station?

Accepted Answer

Yes, it does. Burgess Hill railway station is on the Brighton Main Line and has regular services to Brighton, London Victoria, London Bridge and Gatwick Airport. It’s well-connected and makes the town a great base for exploring the wider region.

Question 8

Is Burgess Hill good for shopping?

Accepted Answer

It is! The Martlets Shopping Centre and Market Place have a mix of high street names, supermarkets and independent shops. You’ll also find quirky spots like Recollect Dolls Hospital and UpMarket 22, plus regular markets and pop-up stalls in the town centre. For bigger shopping trips, Brighton and Crawley are just a short journey away.

Question 9

What’s the difference between Flex, Semi-Flex, Advance, Standard and Non-Flex rates?

Accepted Answer

Flex – Pay now or on arrival, fully refundable with free cancellation up to 1pm on the day of arrival. Our most flexible rate – you can cancel and get a full refund up to 1pm on the day of arrival. You can also amend your booking at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date).

Semi-Flex – Pay now, fully refundable with free cancellation up to three full days before arrival. Fairly flexible rate – you can cancel and get a full refund up to three full days before arrival. No refunds after that date. You can also amend your booking date at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date).

Advance – Pay now, fully refundable with free cancellation up to 28 full days before arrival, free to amend thereafter until the day of arrival. Fairly flexible rate – you can cancel and get a full refund up to 28 full days before arrival. No refunds after that date. You can also amend your booking date at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date).

Standard – Pay now, non-refundable. Free to amend booking at the same hotel up to 1pm on the day of arrival. Slightly flexible rate – you won’t be able to cancel and get a full refund, but you can amend your booking at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date).

Non-Flex – Pay now. No amends or refunds. Our least flexible rate – you won’t be able to cancel or amend your stay after booking.

Question 10

What time is check-in and checkout?

Accepted Answer

Our standard check-in time is 3pm. For an additional fee*, you can start your stay sooner with early check-in from 11am. Add early check-in to your stay while making your booking, or afterwards by managing your stay in your Premier Inn account. Early check-in is subject to availability and not available at all Premier Inn hotels.

Checkout is by 12 noon on your departure date. If luggage storage is available, our teams will be happy to store any bags for you if you’d like to check out before 12pm.

*Prices and times will vary depending on date and location.

Question 11

Can I check in early?

Accepted Answer

For an additional fee*, you can start your stay sooner with early check-in from 11am. Add early check-in to your stay while making your booking, or afterwards by managing your stay in your Premier Inn account. Early check-in is subject to availability and not available at all Premier Inn hotels.

*Prices and times will vary depending on date and location.

Question 12

What is Premier Inn CleanProtect™?

Accepted Answer

In 2020 we launched Premier Inn CleanProtect™, our rigorous, daily cleaning method that’s used throughout our UK & Ireland hotels. Developed in partnership with Diversey, a global leader in cleaning and hygiene products for the healthcare and hospitality industries, our promise seeks to give you extra peace of mind so you can always book and stay with confidence.

Check-in - minimising contact at reception and providing hand sanitiser in most public areas for peace of mind.

Bed linen and towels - laundering all our linen and towels at over 60°C to thermally disinfect them, so you can enjoy a great night’s sleep. We’ve also placed spare pillows in a zip-up bag, for extra peace of mind.

Equipping our teams - providing our team members with all the equipment and sanitisers they need, as well as always operating in the safest way possible for our teams and guests.

A generous serving of safety - you can relax knowing that enhanced cleaning measures are in place throughout our restaurants. Tables are cleaned between visits and contactless payment is in place too, so you can dine safely and comfortably with us every time.

Clean on request - if you'd like your room cleaned during your stay with us, just let us know at reception and use the handy door hanger on the back of your door by 12pm each day.

Question 13

What facilities are provided for customers with disabilities?

Accepted Answer

Most Premier Inns have specially-adapted rooms allowing easier access for customers with disabilities. If there is no specially-adapted room available at the hotel of your choice, we will be happy to offer you alternative accommodation at a nearby Premier Inn. If you have difficulty walking, but do not need a specially-adapted room, please feel free to request a room near reception on the ground floor for easy access.

If you'd like get in touch, you can reach out to our specialist team via email at pi.accessible@whitbread.com or call us on 0333 0919 817 between 9am and 5pm Monday-Friday (calls charged at local rate).

Question 14

Can I bring my pet to a Premier Inn hotel?

Accepted Answer

Unfortunately, with the exception of trained assistance dogs, we don't allow pets to stay at our hotels.

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