Leicester South (Oadby) hotel

The hotel was the good standard that i expect from Premier Inn, but BE WARNED there is no where to get breakfast. The nearest place was a 53 minute walk away, along busy roads (i didn't have a car and the buses were once an hour at best, less at weekends). As Premier Inn make a selling point of breakfasts, i think they should warn people of this on their website. Or sell the sort of 'packed breakfasts' that you can get at Travelodge.

Good quiet location, nice and clean rooms, comfortable beds, decent price and friendly staff. Free parking available on site.

On arrival, Friday 5th September, we found the front line receptionist rather abrupt as he was dealing with another customer who had actually said we could check in first but he refused to do so. Eventually, when he got to us, we checked in, we then asked him if he could recommend a nearby pub/restaurant for a meal and drinks. He told us he wouldn't know as he was muslim so we went to our room and googled places in the area. The following evening, we came with our friend who was another of your paying guests to check in to her room. The receptionist this time was lovely and helpful, she asked us for our car registration, something the chap before hadn't asked us. She gave us a key card for no.5 which at first wouldn't open then after changing the card we managed to enter the room. Imagine our shock when we realised someone was already in that room. The receptionist on Friday had given our friends room to someone else! Eventually she was provided with room 106. On check out on Sunday 7th we asked the now different receptionist did she know where we could go to breakfast. Imagine our surprise when she asked why hadn't we been given the printout of all the nearby places to eat that we should have been given at check in. What a lot of time and trouble that would have saved us on the first night. The staff we saw and spoke to on Saturday and Sunday were amazingly helpful and couldn't apologise enough to us. I don't think the chap working for you on Friday is giving your company a good advertisement

Room is reasonably clean but a bit dated. We had the disabled room as my husband is disabled, there are no drawers! Where do you put your clothes? Especially your underwear? Don’t disabled people wear pants?? Where is the famous Premier Inn breakfast? Not here that’s for sure. There is no adjoining pub, so no breakfast or dinner available which after a long journey is very poor. The website doesn’t mention it - the website actually says there is a pub next door (which there was last year, we used it for breakfast when we stayed here for the same event) and they even give you a card with your room key that asks how you want your eggs and tells you the breakfast times! Get your act together Premier Inn and get your facts right. I’ll book an Airbnb next year because at least I’ll have a kitchen to cook food in.

Excellent customer service received from Demi and Ruth. From checking in to when we left Demi was very polite, kind and helped with anything required. Ruth was on hand to provide a service with a smile and ensure anything that could make our stay comfortable and easy she would try her best to accommodate. Overall a short stay but the experience with Ruth and Demi is what makes guests return. Honestly exceptional people with impeccable manners.