Leicester North West hotel

Positives: The hotel is well located in North Leicester with easy access to Leicester city centre and the motorways. The bed was comfortable and the sofa bed was good to relax on during the day. There was a TV which was easy to work. The attached restaurant was open from breakfast until late. Breakfast was good. Not so positives: The shower overflowed onto the bathroom floor, which I reported to staff. I was surprised that neither the hotel nor restaurant had any herbal teas. The grounds could do with a bit of TLC, both in terms of repairing fences, and picking up litter. Overall: It was adequate rather than good.

We have stayed at this Premier Inn quite a few times over the years and had a very positive experience. This time was very different. Our rooms were on the first floor above reception. On each of the two nights we stayed we were kept awake by noisy TVs and people on the ground floor. We had breakfast each morning at the adjoining pub. Not an experience to be recommended. Staff barely visible and those that we did meet, very unwelcoming and unhelpful. The tables were so sticky and very off-putting. The food had obviously been reheated and kept warm for a long time as everything had a skin on it, the worst being the scrambled and fried eggs. I inadvertently left a charger in my room. I rang the hotel several times but no-one answered. I contacted customer service who did refund me the cost of 2 of the 6 breakfasts as a 'goodwill gesture' and said she would email the manager to get them to call me to return my charger. 2 weeks later I am still awaiting that call. Very disappointing.

The rooms were large and spacious, the showers were excellent, my only issue is that the room I was in was very hot. I had booked 2 rooms, the other room was comfortable. The room I was in was very hot overnight, the fan helped a little but it was an uncomfortable night. Probably due to the position of the room.

We had a very disappointing experience at Premier Inn. After checking out, we were wrongly charged for breakfast, which we did not have. This meant having to waste time contacting customer service to get the money refunded back to our account – something that shouldn’t have happened in the first place. The room itself was far from comfortable. It was unbearably hot, making it incredibly difficult to sleep. The quality of the room was poor, with tired, neglected interiors that clearly need updating. The bathroom was so small it could barely fit one person at a time, and the layout made it awkward to use. To make things worse, the shower constantly flooded the bathroom floor. Overall, it felt like a budget experience at a price that definitely didn’t reflect the quality. Would not recommend and won’t be staying again. On a positive note staff were polite and friendly.

Fourth time i have stayed here , got a refund last time due to the substandard breakfast . This time i was told on reception that the quality of the food next door was the cause of most of their complaints . Sadly i had already paid for breakfast and the quality had not improved, Sticky tables , the waitres who was wiping the tables only wiped the top's and nor around the edges . I am sure that a monkey could be trained to cook better egg's , bacon and sausage. For my £10 i ate scrambled egg and a few timy button mushrooms and a cup of tea and a small yogurt. Next time i will not be booking in at this Premier Inn.