Q: What’s the difference between Flex, Semi-Flex, Advance, Standard and Non-Flex rates?

Flex – Pay now or on arrival, fully refundable with free cancellation up to 1pm on the day of arrival . Our most flexible rate – you can cancel and get a full refund up to 1pm on the day of arrival. You can also amend your booking at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date). Semi-Flex – Pay now, fully refundable with free cancellation up to three full days before arrival. Fairly flexible rate – you can cancel and get a full refund up to three full days before arrival. No refunds after that date. You can also amend your booking date at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date). Advance – Pay now, fully refundable with free cancellation up to 28 full days before arrival, free to amend thereafter until the day of arrival. Fairly flexible rate – you can cancel and get a full refund up to 28 full days before arrival. No refunds after that date. You can also amend your booking date at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date). Standard – Pay now, non-refundable. Free to amend booking at the same hotel up to 1pm on the day of arrival. Slightly flexible rate – you won’t be able to cancel and get a full refund, but you can amend your booking at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date). Non-Flex – Pay now. No amends or refunds. Our least flexible rate – you won’t be able to cancel or amend your stay after booking.

Question 1

Is Hemel Hempstead worth visiting?

Accepted Answer

Yes, Hemel Hempstead is definitely worth a visit. With riverside walks along the Grand Union Canal, shopping in the town centre and nearby attractions like Gadebridge Park and the Snow Centre for indoor skiing, there's something for all types of trips. It's also well-connected by rail and road, making it a convenient base for exploring Hertfordshire and beyond. 

Question 2

Why is Hemel Hempstead famous?

Accepted Answer

Hemel Hempstead is known for its unique town layout, especially the “Magic Roundabout”! It was also one of the UK’s post-war New Towns, developed to house people moving out of London. The town has a strong business presence, particularly in the Maylands industrial area. Plus, it’s home to the Snow Centre – one of the UK’s best indoor ski slopes. 

Question 3

Is Hemel Hempstead a big town?

Accepted Answer

Hemel Hempstead is one of the larger towns in Hertfordshire, offering a good variety of shops, transport links and attractions, without feeling overwhelming. It’s big enough to keep you busy but still easy to navigate, which makes it a popular spot for visitors looking for a base outside London. 

Question 4

What is Hemel Hempstead known for?

Accepted Answer

Hemel Hempstead is best known for its unique mix of town and countryside, making it a great holiday or business base. It’s home to the quirky "Magic Roundabout," modern town planning from the post-war era and the thriving business district at Maylands. But for visitors, it’s the leisure attractions that stand out—like the Snow Centre, perfect for indoor skiing and snowboarding, and Gadebridge Park, which offers green open space for walks and picnics. With easy access to nature and good local dining, it offers a bit of everything. 

Question 5

What is there to do in Hemel Hempstead?

Accepted Answer

Hemel Hempstead has plenty to keep you entertained. You can ski or snowboard year-round at the Snow Centre, stroll along the peaceful Grand Union Canal, or unwind in Gadebridge Park. The town centre has shops, cafes, and restaurants to explore, while the historic Old Town is full of independent boutiques and cosy pubs. For family days out, Whipsnade Zoo and the Warner Bros. Studio Tour are just a short drive away. Whether you're after adventure, relaxation, or a bit of both, Hemel’s got it covered. 

Question 6

Does Hemel Hempstead have a high street?

Accepted Answer

Yes, and it’s great for a relaxed day of browsing. The main shopping zone is the Marlowes Shopping Centre and nearby pedestrian streets, with a good mix of familiar brands and cafes. For something a little different, head to the Old Town high street, where you’ll find interesting architecture, independent shops and traditional pubs. 

Question 7

Is Hemel Hempstead good for families?

Accepted Answer

Definitely. Hemel Hempstead is a great destination for a family break. Kids can enjoy skiing or tubing at the Snow Centre, run around in one of the town’s many parks, or check out the local soft play centres. There are plenty of child-friendly places to eat, and the town is close to major attractions like Whipsnade Zoo and the Harry Potter Studio Tour. It’s a practical, relaxed, and fun place to base yourself for a family holiday. 

Question 8

Where should I stay in Hemel Hempstead?

Accepted Answer

Our Hemel Hempstead Central hotel is the top choice for those visiting Hemel Hempstead to take in the town centre amenities, as well as for business travellers looking for the best access to the Maylands Avenue industrial estate. Hemel Hempstead railway station is within easy reach of this hotel, which also benefits from excellent motorway links on the M1 and M25 and has great links to Elstree. 

For a less centrally located hotel that still puts the town's attractions within easy reach, stay at our Hemel Hempstead West hotel, only two miles from the town centre and close to Whipsnade Zoo, ideal for family breaks in Hemel Hempstead. 

Question 9

What’s the difference between Flex, Semi-Flex, Advance, Standard and Non-Flex rates?

Accepted Answer

Flex – Pay now or on arrival, fully refundable with free cancellation up to 1pm on the day of arrival. Our most flexible rate – you can cancel and get a full refund up to 1pm on the day of arrival. You can also amend your booking at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date).

Semi-Flex – Pay now, fully refundable with free cancellation up to three full days before arrival. Fairly flexible rate – you can cancel and get a full refund up to three full days before arrival. No refunds after that date. You can also amend your booking date at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date).

Advance – Pay now, fully refundable with free cancellation up to 28 full days before arrival, free to amend thereafter until the day of arrival. Fairly flexible rate – you can cancel and get a full refund up to 28 full days before arrival. No refunds after that date. You can also amend your booking date at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date).

Standard – Pay now, non-refundable. Free to amend booking at the same hotel up to 1pm on the day of arrival. Slightly flexible rate – you won’t be able to cancel and get a full refund, but you can amend your booking at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date).

Non-Flex – Pay now. No amends or refunds. Our least flexible rate – you won’t be able to cancel or amend your stay after booking.

Question 10

What time is check-in and checkout?

Accepted Answer

Our standard check-in time is 3pm. For an additional fee*, you can start your stay sooner with early check-in from 11am. Add early check-in to your stay while making your booking, or afterwards by managing your stay in your Premier Inn account. Early check-in is subject to availability and not available at all Premier Inn hotels.

Checkout is by 12 noon on your departure date. If luggage storage is available, our teams will be happy to store any bags for you if you’d like to check out before 12pm.

*Prices and times will vary depending on date and location.

Question 11

Can I check in early?

Accepted Answer

For an additional fee*, you can start your stay sooner with early check-in from 11am. Add early check-in to your stay while making your booking, or afterwards by managing your stay in your Premier Inn account. Early check-in is subject to availability and not available at all Premier Inn hotels.

*Prices and times will vary depending on date and location.

Question 12

What is Premier Inn CleanProtect™?

Accepted Answer

In 2020 we launched Premier Inn CleanProtect™, our rigorous, daily cleaning method that’s used throughout our UK & Ireland hotels. Developed in partnership with Diversey, a global leader in cleaning and hygiene products for the healthcare and hospitality industries, our promise seeks to give you extra peace of mind so you can always book and stay with confidence.

Check-in - minimising contact at reception and providing hand sanitiser in most public areas for peace of mind.

Bed linen and towels - laundering all our linen and towels at over 60°C to thermally disinfect them, so you can enjoy a great night’s sleep. We’ve also placed spare pillows in a zip-up bag, for extra peace of mind.

Equipping our teams - providing our team members with all the equipment and sanitisers they need, as well as always operating in the safest way possible for our teams and guests.

A generous serving of safety - you can relax knowing that enhanced cleaning measures are in place throughout our restaurants. Tables are cleaned between visits and contactless payment is in place too, so you can dine safely and comfortably with us every time.

Clean on request - if you'd like your room cleaned during your stay with us, just let us know at reception and use the handy door hanger on the back of your door by 12pm each day.

Question 13

What facilities are provided for customers with disabilities?

Accepted Answer

Most Premier Inns have specially-adapted rooms allowing easier access for customers with disabilities. If there is no specially-adapted room available at the hotel of your choice, we will be happy to offer you alternative accommodation at a nearby Premier Inn. If you have difficulty walking, but do not need a specially-adapted room, please feel free to request a room near reception on the ground floor for easy access.

If you'd like get in touch, you can reach out to our specialist team via email at pi.accessible@whitbread.com or call us on 0333 0919 817 between 9am and 5pm Monday-Friday (calls charged at local rate).

Question 14

Can I bring my pet to a Premier Inn hotel?

Accepted Answer

Unfortunately, with the exception of trained assistance dogs, we don't allow pets to stay at our hotels.

Premier Inn Hemel Hempstead

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