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Hemel Hempstead Central hotel

Adventure fans will love our location near The Snow Centre and SportSpace, right on the River Gade

TripAdvisor Traveller rating:

960 reviews

Certificate of Excellence

Guest Rating:

4.5

Based on 1,209 surveys

Location

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Moor End Road, Hemel Hempstead, Herts HP1 1BT

Sat Nav Directions: HP2 4FW

Directions: Hotel Sat Nav: HP2 4FW. Exit M1 (J8) onto A414, follow signs for town centre. Keep right approaching the Magic roundabout. Take right at first mini roundabout then right again at second mini roundabout onto Selden Hill Road then follow signs into the Riverside car park (HP1 1BT). 2.2m Height restrictions apply, 4GBP per night. Moor End Road Car Park (HP1 1ED) no height restrictions apply, 4GBP between 8am-6pm.

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Transport and local information: Whipsnade Zoo 11 miles
The Snow Centre 1 mile
Jarman Park 1 mile
Hemel Hempstead Train Station 1 mile

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Hotel Parking:

Chargeable off-site parking is available at Riverside car park, (HP1 1BT) at a discounted rate of £4 per 24 hours, height restriction of 2.2metres. A footbridge to the hotel is located on the 3rd floor. Please validate your parking ticket at the hotel reception. Also Moor End Road Council Car Park (HP1 1ED) has no height restriction and is free between 6pm - 8am. £4 from 8am - 6pm.

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1-5 of {{960 | number:0}} reviews

11 Sep 2019

Budgie1950

Trip Type: Couples

"Great Hotel"

One of our regular stops on our visits to family in the UK, we live in Spain so tend to live out of a suitcase on our trips back. This hotel has not disappointed us in 4 years and come highly recommended by both myself and my wife.

9 Sep 2019

daveb136

Manchester, United Kingdom

Trip Type: Family

"Great friendly Hotel."

I stayed at the hotel for 1 night when i went to Wembley with my 2 sons to watch England. The hotel staff were very friendly, helpful and polite. The train station is about a 15 - 20 min walk but the receptionist called me a taxi which cost £6. Taxis are waiting at the station to bring you back. Room clean and tidy. Car parking is available in the shopping centre car park next door to the hotel at a reduced rate of £4 for 24 hours. Would definitely recommend this hotel (a lot cheaper than central London hotels with great train links straight into London)

7 Sep 2019

Nigel C

Warrington, United Kingdom

Trip Type:

"Under staffed, can't deal with "unruly gentleman" guest."

Stayed as a family in a family room for Friday and Saturday nights of the 23rd and 24th August 2019. Not the hotels fault but trying to drive here is a pain with the town of Hemel Hempstead having one way systems and camera enforceable bus lanes outside of the hotel. We came into town the scenic way through the villages of Buckinghamshire due to an accident on the M1. This brings you in at the wrong end of town and leaves you vulnerable to the bus lanes. I'm still waiting for the inevitable fine to come through the post. Parking is not free. It is £4.00 for 24 hours in a multi storey care park. We couldn't find that at first as we came in the wrong way into town and did several laps trying to avoid bus lanes and one way systems. We parked on a car park on Moor end road next to the water. It is the same price and you just cross the road to the hotel. Check in was applauding. Not sure if they know this here but you actually need someone on the desk to check people in as they arrive. We were stood there for 10 minutes staring at an empty desk. Already frustrated after a long drive and the crazy Hemel Hempstead road system, this was the last thing I needed. There is a bell to ring on the reception desk but that made no difference. A male finally arrived, did not say "Hello" or "welcome" or "sorry about the wait" but just stared at his computer screen and said "name?" Wow, I was blown away by his superb mannerisms. Got our key cards for room 405. We also booked for the restaurant at 1900. It was about 1815 at this point. We were tired, frustrated and just wanted the room key to freshen up and then eat. Not stand around looking for a receptionist on arrival. Room was nice. Good Air conditioning and a good clean bathroom and room. One double bed and 1 single pushed up against the wall. Perfect for me, my wife and daughter. As other reviewers have mentioned on here, the doors do slam. I don't know why the hotel hasn't installed soft close doors but you can't rely on the courtesy of other people to stop doors slamming. They don't care if you are trying to sleep. The restaurant on that Friday night was beyond poor for a number of reasons. Firstly, the place was not even half full. Yet they had two waiters working, one of which had just checked us in on the reception 45 minutes previously. The service was so slow, I thought we were still going to be there by breakfast time. People in the restaurant before us were already complaining about the long wait for there food so I knew we were going to be there for a while. One family had small children. By small I mean toddlers. They were being loud in their seats mainly just crying and things as the parents were trying to feed them after an obviously long wait for food/service. They were not running around anywhere but doing what toddlers do. After they finished their meals, some "unruly gentleman" sat on his own on a Friday night started tearing into the parents as they were leaving and calling their children "savages." The parents did well in dealing with this and kept it non confrontational but it made the whole restaurant uncomfortable and embarrassed. What made it a hell of a lot worse was when this "unruly gentleman" was shouting at little children and their parents, the two waiters/receptionists did absolutely nothing. Luckily for the "unruly gentleman," he never got out of his seat because I think every male in the restaurant would have put him back in it, but the staff just watched with silly awkward smiles on their faces. The staff should have removed him from the restaurant and even maybe the hotel. He caused a lot of unnecessary upset. If you want to throw the word "Savages" around, I suggest you have one hard, long look in the mirror. As you can imagine, it ruined the evening and the atmosphere. The family disappeared to their rooms whilst the "unruly gentleman" sat there alone eating his meal. Very disappointed in how the staff dealt with it. I do get it, children can be loud, but there is a right way of doing things. The "unruly gentleman" could have had a quiet word with the waiters to ask the family if there was anything they could do for the children to settle them down, but the way that "unruly gentleman" reacted was way out of line and the staff had no idea what to do. Breakfast the next day was OK. Luckily the "unruly gentleman" was no where to be seen and the restaurant was about 3/4 full. It is a buffet with full English and continental options. Good to stock up for the day ahead. A mile walk to Hemel Hemstead train station and the weather was good so it was not a problem. From this station you can access anywhere in London and we were heading to Wembley for the Rugby League Challenge cup final. We arrived back at about 1730 ish. To be told we could not book into the restaurant that night due to short staff. You don't say. We then had to go into Hemel Hempstead town on the hunt for food. That is a different review all together. All I will say is don't bother. There is not much there and what is closes early on a Saturday night. We ended up with a KFC and a Subway. The finest dinning. No staff on a Saturday night in August in this hotel should tell you everything you need to know about coming here. Breakfast was again good the next morning. At least they got this right. Luckily check-out was only a drop box for your room cards. Thankfully did not have to wait for a staff member but, if one was there and they asked me about my stay, you can imagine what my reply was. We crossed the road and got into our car and drove away. Never to return. Arrived home and now waiting for the inevitable bus lane fine in the post. **Edit** I had to re-submit this post as my choice of words for the "unruly gentleman" breached Tripadvisor guidelines. You will have to use your imagination for the words I was originally using to describe this "unruly gentleman."

6 Sep 2019

neaj123456

Dublin, Ireland

Trip Type: Family

"london calling"

great location great choice of shops all within walking distance lovely staff members room was far too warm though we were on the 5th floor so it was very hot seemed busy enough we had an early start on the wed morning plenty down for breakfast though this was cold

6 Sep 2019

Cruiser26435743161

Trip Type: Couples

"Ms Patricia walsh"

Excellent stay very close to everything we needed rooms were spotless and staff were very nice beds were very comfortable would highly reccomend premier inn to anyone and will definitely stay again myself

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Hotel description For a laid-back break on the outskirts of London, look no further than our Premier Inn Hemel Hempstead Central hotel. You'll only be a short walk away from The Snow Centre, where thrill-seekers can hit the UK's largest indoor slope for skiing and snowboarding lessons. There's also an alpine-themed restaurant on-site in case you fancy stopping for a coffee. Hemel Hempstead is also home to Hatfield House and Knebworth House - two stately homes that are well worth a tour. Or you could treat the kids to a day out at ZSL Whipsnade Zoo. Back at the hotel you can look forward to a tasty meal in our Thyme restaurant, before relaxing on a super-comfy Hypnos bed and watching the latest shows on your Smart TV.

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Hemel Hempstead Central hotel

Adventure fans will love our location near The Snow Centre and SportSpace, right on the River Gade

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