Hemel Hempstead West hotel

The rooms are stifling, fans are provided but give little to no relief especially for a family of 4. Not enough cups for occupants and no direction given as to drinking water. Breakfast was excellent and couldn't fault the variety on offer.

When we arrived the carpark was plenty big enough and it looked ok. Checked in with no problems. Went to the room, it was like a sauna. Went to open the window and a dirty sock fell out of the curtain! Had to close the window shortly after as the noise from the road was bad. Looked at the food menu with my kids and chose what we wanted, walked down to the restaurant where there were several dirty tables with plates that had been left uneaten. Asked the barman if we could get some food to be told that it would be a wait and that they were on a restricted menu. I asked to look and there were about 10 items to choose from, none of which we wanted. Not sure why there was a wait either, there were only two tables with people sat at. Chose this premier inn because it had a restaurant, when I could have gone to one close by without and saved myself some money! Then onto a very uncomfortable night sleep in a very hot room with no bulbs in the bedside lights. So sat in bed with the main bright lights on until sleep. No glasses in the room to drink water so had to go back to reception to get mugs. Overall a bad experience and a shame because we use premier inns often. Still waiting 10 days later for a response to my complaint, will not be using premier again.

Very friendly and customer caring staff. Room was spotlessly clean. Wonderful breakfast. Good value for money. Overall - first class

Great Location, really nice rooms and value for your money. The service was great special thanks to Mr Malik who made our vacation perfect and providing the best service you can get.

We stayed in room 119, we used a black light to check the room, the bathroom was disgusting and bodily fluids found on the chair in the bedroom. The reception staff member was not helpful, didn't ask if we have visiting before so didn't initially share with us any information we needed to know i.e. registering your vehicle for free parking, needing a room key to access the lift, timings for breakfast and dinner...we had to ask! Our parents found their room 210 was noisy, too close to the hallway door and again using the black light more bodily stains! The only good thing about this hotel is its close to Warner Brothers Studios for the Harry Potter experience.