Q: What’s the difference between Flex, Semi-Flex, Advance, Standard and Non-Flex rates?

Flex – Pay now or on arrival, fully refundable with free cancellation up to 1pm on the day of arrival . Our most flexible rate – you can cancel and get a full refund up to 1pm on the day of arrival. You can also amend your booking at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date). Semi-Flex – Pay now, fully refundable with free cancellation up to three full days before arrival. Fairly flexible rate – you can cancel and get a full refund up to three full days before arrival. No refunds after that date. You can also amend your booking date at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date). Advance – Pay now, fully refundable with free cancellation up to 28 full days before arrival, free to amend thereafter until the day of arrival. Fairly flexible rate – you can cancel and get a full refund up to 28 full days before arrival. No refunds after that date. You can also amend your booking date at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date). Standard – Pay now, non-refundable. Free to amend booking at the same hotel up to 1pm on the day of arrival. Slightly flexible rate – you won’t be able to cancel and get a full refund, but you can amend your booking at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date). Non-Flex – Pay now. No amends or refunds. Our least flexible rate – you won’t be able to cancel or amend your stay after booking.

Question 1

Is Camden worth visiting?

Accepted Answer

Absolutely – Camden stands apart from the typical London tourist trail. It's a melting pot of alternative fashion, global cuisines, music history and creative energy. Expect to browse unique stores, enjoy live concerts in hidden venues and enjoy walks along the canal. If you're looking for a slice of London with personality, Camden delivers big time. 

Question 2

Which tube goes to Camden Town?

Accepted Answer

The Northern Line is your best bet – take it directly to Camden Town station. It's just four stops north of Euston, making it super accessible from Central London. Weekend travel is busiest, so leave a bit of buffer time if you're visiting on a Saturday or Sunday. 

Question 3

What is Camden known for?

Accepted Answer

Camden is legendary for its vibrant markets – Camden Lock, Stables Market and Electric Ballroom – as well as its rebellious legacy dating to the punk era. Music royalty like Amy Winehouse and Madness walked these streets. The area thrives on this artistic heritage, independent boutiques, vintage fashion, live gigs and street art everywhere you look. 

Question 4

Why is Camden town so popular?

Accepted Answer

Camden Town draws crowds with its edgy vibe. It's not just a place to shop or eat; it's a cultural scene. You can feel the energy of London’s music roots in venues like the Roundhouse and Electric Ballroom, plus explore canal-side cafes, street performers and weekend markets with one-of-a-kind finds – one moment you're watching live music, the next you're sampling food from around the world. 

Question 5

What is there to do in Camden?

Accepted Answer

Camden’s packed with things to see and do, whether you’re into music, markets or just a great day out. A must-visit is the Roundhouse, a legendary live venue that’s hosted world-class musicians, theatre shows, spoken word events and even circus performances. It’s one of the coolest spots in London for live entertainment. Just a short walk away is Regent’s Park, perfect if you’re in the mood for a slower pace. Wander along the canal, admire the stunning gardens, or head to ZSL London Zoo, which is great for kids and adults alike. The Open Air Theatre in the park is another hidden gem, especially in the summer. And if you climb Primrose Hill, you’ll be rewarded with one of the best views of the London skyline. Of course, no trip to Camden is complete without exploring Camden Market. It’s a buzzing, colourful spot where you can shop for everything from vintage clothes and handmade jewellery to international street food and quirky homeware.  

Question 6

What is there to do in Camden Market?

Accepted Answer

Vintage clothing and alternative fashion – leather jackets, gothic print, retro sportswear.

Artisanal stalls selling handmade jewellery, quirky homewares and vinyl records.

International street food.

Live music and pop-up gigs – especially on weekends, when artists take over corners of the market alleyways to perform.

Street art galleries – walk around and you’ll spot colourful murals and graffiti celebrating musicians, culture and London life.

Question 7

Is Camden walkable?

Accepted Answer

Yes, Camden is easily explored on foot. The area is compact and packed with interesting finds around every corner. You can stroll between markets, pubs, the canal and music venues in under half an hour. Outside the core, paths along Regent’s Canal lead to green spaces like Regent’s Park and Primrose Hill, both within walking distance. 

Question 8

Where to walk in Camden town?

Accepted Answer

Great on-foot routes include: 

A Camden Lock to Primrose Hill walk: Start at the markets, stroll along the canal and finish on Primrose Hill for panoramic city views.

A circular stroll of Regent’s Park: Head into the northern edge of the park to the Open-Air Theatre or ZSL London Zoo, then loop back through lesser-known lanes.

A music trail: Wander past the Roundhouse, Electric Ballroom and jazz bars along Chalk Farm Road. Perfect for tracking Camden’s gig history.

A street art walk: Explore the alleyways off Camden High Street, where colourful murals are spread across walls and shutters – ideal for photography or creative browsing.

Question 9

What’s the difference between Flex, Semi-Flex, Advance, Standard and Non-Flex rates?

Accepted Answer

Flex – Pay now or on arrival, fully refundable with free cancellation up to 1pm on the day of arrival. Our most flexible rate – you can cancel and get a full refund up to 1pm on the day of arrival. You can also amend your booking at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date).

Semi-Flex – Pay now, fully refundable with free cancellation up to three full days before arrival. Fairly flexible rate – you can cancel and get a full refund up to three full days before arrival. No refunds after that date. You can also amend your booking date at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date).

Advance – Pay now, fully refundable with free cancellation up to 28 full days before arrival, free to amend thereafter until the day of arrival. Fairly flexible rate – you can cancel and get a full refund up to 28 full days before arrival. No refunds after that date. You can also amend your booking date at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date).

Standard – Pay now, non-refundable. Free to amend booking at the same hotel up to 1pm on the day of arrival. Slightly flexible rate – you won’t be able to cancel and get a full refund, but you can amend your booking at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date).

Non-Flex – Pay now. No amends or refunds. Our least flexible rate – you won’t be able to cancel or amend your stay after booking.

Question 10

What time is check-in and checkout?

Accepted Answer

Our standard check-in time is 3pm. For an additional fee*, you can start your stay sooner with early check-in from 11am. Add early check-in to your stay while making your booking, or afterwards by managing your stay in your Premier Inn account. Early check-in is subject to availability and not available at all Premier Inn hotels.

Checkout is by 12 noon on your departure date. If luggage storage is available, our teams will be happy to store any bags for you if you’d like to check out before 12pm.

*Prices and times will vary depending on date and location.

Question 11

Can I check in early?

Accepted Answer

For an additional fee*, you can start your stay sooner with early check-in from 11am. Add early check-in to your stay while making your booking, or afterwards by managing your stay in your Premier Inn account. Early check-in is subject to availability and not available at all Premier Inn hotels.

*Prices and times will vary depending on date and location.

Question 12

What is Premier Inn CleanProtect™?

Accepted Answer

In 2020 we launched Premier Inn CleanProtect™, our rigorous, daily cleaning method that’s used throughout our UK & Ireland hotels. Developed in partnership with Diversey, a global leader in cleaning and hygiene products for the healthcare and hospitality industries, our promise seeks to give you extra peace of mind so you can always book and stay with confidence.

Check-in - minimising contact at reception and providing hand sanitiser in most public areas for peace of mind.

Bed linen and towels - laundering all our linen and towels at over 60°C to thermally disinfect them, so you can enjoy a great night’s sleep. We’ve also placed spare pillows in a zip-up bag, for extra peace of mind.

Equipping our teams - providing our team members with all the equipment and sanitisers they need, as well as always operating in the safest way possible for our teams and guests.

A generous serving of safety - you can relax knowing that enhanced cleaning measures are in place throughout our restaurants. Tables are cleaned between visits and contactless payment is in place too, so you can dine safely and comfortably with us every time.

Clean on request - if you'd like your room cleaned during your stay with us, just let us know at reception and use the handy door hanger on the back of your door by 12pm each day.

Question 13

What facilities are provided for customers with disabilities?

Accepted Answer

Most Premier Inns have specially-adapted rooms allowing easier access for customers with disabilities. If there is no specially-adapted room available at the hotel of your choice, we will be happy to offer you alternative accommodation at a nearby Premier Inn. If you have difficulty walking, but do not need a specially-adapted room, please feel free to request a room near reception on the ground floor for easy access.

If you'd like get in touch, you can reach out to our specialist team via email at pi.accessible@whitbread.com or call us on 0333 0919 817 between 9am and 5pm Monday-Friday (calls charged at local rate).

Question 14

Can I bring my pet to a Premier Inn hotel?

Accepted Answer

Unfortunately, with the exception of trained assistance dogs, we don't allow pets to stay at our hotels.

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