London County Hall hotel

Excellent stay with 7 year old Grandson. All staff were lovely, helpful and friendly. Breakfast and dinner were great. This hotel is ideally situated for attractions. Looking forward to visiting again.

We arrived on a Friday afternoon for a single night to celebrate with family. Check in was swift and the room ok. The shower wouldn’t stay up so had to shower using it as a hand held. The biggest problem was the noise from 11pm until 3am. A motorcycle meet was happening immediately below our window. We alerted reception who said the police had been informed. There was no ceasing of the noise, in fact it got more intense. We brought this to the attention of the receptionist who said “oh this happens every weekend throughout the summer, we have lots of complaints!” I have complained to the customer services (as has our family) but to no avail. They were completely unmoved by our plight and refused a refund under the good night sleep guarantee ( I appreciate that external noise is beyond the hotels control, BUT pre warning customers that this happens every weekend during the summer should be done as a matter of course as part of customer care!) Please be warned that the noise of a weekend is beyond acceptable and choose your hotel with care (the Premier Inn Westminster would have been a much better option for peace and quiet!)

A well-positioned hotel and presented well. Stepped access with lots of baggage is difficult from street level but is well presented and friendly staff at reception. Rooms were well presented and clean. The bed was particularly comfortable. Unfortunately, the bath/shower thermostat was jammed on scalding hot which was only discovered once in the shower. Access to control/adjust without success was painfully hot. Staff were quick to respond but would require a replacement thermostat which was of no use as we were on a tight schedule. Thermostats rarely break immediately and would have been a problem for some time so disappointed that it was not addressed earlier.

Great hotel, location is perfect for tourists, good selection at breakfast, could do with a fridge in the family rooms which are likely to have children in. It’s our second time here and is our ‘go to’ when staying in London.

This hotel is very conveniently located, very close to the train station and bus stop, and only a 2-minute and 5-minute walk to attractions such as the London Eye and Big Ben. The staff were very friendly. We arrived more than an hour early and were given free early check-in. The room was large and clean, and the breakfast was very rich.