
30 May 2026
"Air con broken, rooms unbearable. Avoid!"
Avoid at all costs. We were advised by email a fortnight prior to our stay that air con wasn’t working but they were working on getting it fixed. This made me assume it might be fixed before our stay but was very misleading. Turns out from other reviews it’s been broken for over a year and they clearly aren’t working on fixing it. Room was unbearably hot. There was a filthy fan in the room which did little other than move the air around. Windows were sealed shut so the room was so stuffy and uncomfortable and made it impossible to sleep. Immediately after showering you were sweating again. Friend staying in another room had the same issue. We would definitely never stay again.

30 May 2026
FungasUK
Wybunbury, United Kingdom
"Mediocre at best"
I stayed overnight during a heatwave, but temperatures had reduced a bit from the highs earlier in the week. That didn’t stop my room being incredibly hot, and my sleep being disrupted by being too hot. My room was untidy on arrival- I found two empty children’s drink bottles just by moving the curtains, and I found that the aircon unit was not working. The control box seemed broken, and no airflow was coming through. Clearly a long term issue, as the room had both a portable heater and fan. The fan was cheap, noisy, and completely ineffective, and only made my stay worse.
I checked in at 2030, dumped my stuff and went straight down to dinner, but was told I couldn’t have a table- despite there clearly being a lot of unused space- until 2120, as I hadn’t booked in: impossible if I’d only checked in a short time earlier.
In general, not the best experience from a usually very reliable brand.

27 May 2026
engledene
Bolton, United Kingdom
"Hot hot hot"
Lack of air con spoilt our visit, it was 30 degrees plus over the bank holiday week. When we booked it said they were making every effort to get the air con fixed. It should have been replaced years ago.
The staff were hard working and all areas were very clean.

27 May 2026
"Experience"
That's was amazing experience and also staff are good and kind

27 May 2026
f-hogan_25
London, United Kingdom
"Great for a short stay in Central London."
Speedy check in, nice evening meal with great friendly service. Great location. Meal deal great value.
Good comfy room: A/C was broken but not a problem.
Long queue for the ample breakfast at 0830 Tuesday and one couple were allowed to ignore it, causing some angst amongst the less patient in the line.
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