Question 1

How many terminals are there at Heathrow Airport?

Accepted Answer

There are four terminals at Heathrow Airport – Terminal 2, Terminal 3, Terminal 4 and Terminal 5. There was originally a Terminal 1 too, but this was knocked down to make more space and boost the number of flights! Once you know which terminal you’re flying from, finding the right Heathrow Premier Inn to book is easy!

Question 2

What is Heathrow Airport known for?

Accepted Answer

Heathrow Airport is known for being the busiest airport in the UK and one of the busiest international airports in the world. It is famous for its large size, wide range of shopping options and its excellent international connections. It’s also known for its five terminals and being a major hub for British Airways.

Question 3

Are buses around Heathrow Airport free?

Accepted Answer

Buses around Heathrow Airport are not generally free. However, some airport shuttle services between terminals or to nearby hotels may offer free transport. For public buses to and from the airport, a fare is usually required, though certain services may be included in travel passes. Why not book Heathrow Airport parking and transfers through our partner, Holiday Extras.

Question 4

Is Heathrow Airport open 24 hours?

Accepted Answer

Yes, Heathrow Airport is open 24 hours a day, but the services within the terminals may vary. Check-in counters, security and shops are usually open based on flight schedules, with fewer options available during late night and early morning hours.

Question 5

How do I get from Heathrow hotels to Heathrow Airport?

Accepted Answer

As well as local buses and public transport, Heathrow Hoppa buses are one of the easiest ways of getting from Heathrow hotels to Heathrow terminals. It’s a shuttle service that transfers hotel guests to Heathrow Airport, with buses running all week long from morning till night. Heathrow Hoppa ticket prices vary depending on how many are travelling, and whether it’s a single or return journey. For Hoppa timetables, routes and tickets, visit the Hotel Hoppa website to find out more.

Question 6

How far are Premier Inn hotels from Heathrow Airport?

Accepted Answer

Our closest hotel to Heathrow Airport is our London Heathrow Terminal 4 hotel, which is just a 10-minute walk away, but deciding which Heathrow hotel is best for your trip all depends on factors such as where you’re flying from and how long you need to park for. Check out our handy guide above to discover everything you need to know about our Heathrow hotels.

Question 7

What are the best things to do before Heathrow flights?

Accepted Answer

As one of the biggest and busiest UK airports, Heathrow has plenty of places to shop, eat and entertain before take-off. From luxury jewellery to travel essentials, Heathrow Airport terminals have a great variety of shops with fantastic duty-free deals. Getting between terminals to find the shop you want is easy too thanks to the inter-terminal shuttle and Heathrow Connect services. Alternatively, if you’d rather sit back and relax before your flight, why not book airport lounge access through Holiday Extras? You can also zoom through passport control and security with a fast track pass!

Question 8

Getting to and Parking at London Heathrow Airport T2 & T3 (Bath Road) Hotel?

Accepted Answer

Closest station: Hounslow West, and you can hop on the 222 bus to reach our hotel.

Getting to the airport: For Terminals 2 and 3, there’s the H2C Hoppa bus every 30 minutes (17-minute journey) or the local 111 bus. For Terminal 5, there’s the H5C or H5D Hoppa bus every 30 minutes. 

Parking: Chargeable on-site parking is available at our hotel. If you’re looking for airport parking, our Bath Road hotel is located less than a 10-minute drive from Heathrow Long Stay Parking Terminals 2 & 3 and Purple Parking Heathrow, which both offer free transfer buses to these terminals. Alternatively, we're a 12-minute drive from T2 & T3 Heathrow Short Stay car parks. Book Heathrow airport parking through our partners, Holiday Extras. 

Question 9

Getting to and Parking at London Heathrow Airport Terminal 5 hotel?

Accepted Answer

Closest station: Heathrow Terminal 5, and you can catch the 7 or 423 bus to our hotel.

Getting to the airport: For Terminal 5, there’s the H5B Hoppa bus every 30 minutes or the 423 or 7 local buses.

Parking: A limited number of chargeable, on-site spaces are available at our hotel. If you’re looking for airport parking, our Heathrow T5 hotel is just a five-minute drive from Heathrow Long Stay Parking Terminal 5 and a 10-minute drive from T5 Short Stay car park. Alternatively, we’re a 10-minute drive from T2 & T3 Short Stay car parks. Book Heathrow airport parking through our partners, Holiday Extras. 

Question 10

Getting to and Parking at London Heathrow Airport Terminal 4 hotel?

Accepted Answer

Closest station: Heathrow Terminal 4 is the closest hotel to London Heathrow Airport, just a 10-minute walk from our hotel via a covered walkway.

Getting to the airport: It’s just a short walk from our hotel to Terminal 4. For Terminals 2 and 3, get the H2A Hoppa and for Terminal 5, get the H5A Hoppa.

Parking: A limited number of chargeable, on-site spaces are available at our hotel. Our T4 hotel is just a five-minute drive from the Heathrow Terminal 4 Short Stay car park and Heathrow Terminal 4 Long Stay car park. Book Heathrow Airport parking through our partner, Holiday Extras. 

Question 11

Getting to and Parking at London Heathrow Airport (M4/J4) hotel?

Accepted Answer

Closest station: Hayes & Harlington, a 10-minute drive from our hotel .

Getting to the airport: For Terminals 2 and 3, the 102 and A10 local buses can get you there in about 30 minutes.

Parking: Chargeable on-site parking is available at our hotel. T2 & T3 Short Stay car parks are about a 10-minute drive away. Book Heathrow Airport parking through our partners, Holiday Extras. 

Question 12

How far are other Premier Inn Heathrow Airport hotels from the airport?

Accepted Answer

Our other Premier Inn Heathrow Airport hotels are a little further away, but still have great links to the airport. Our London Hayes, Heathrow (Hyde Park) hotel is just a six-minute drive from Heathrow Terminals, our London Hayes, Heathrow (North A4020) hotel is just a 10-minute drive and all our other hotels are between a 10-20-minute drive with good bus and train links.

Question 13

What is there to do at Heathrow Airport?

Accepted Answer

At Heathrow Airport, you can enjoy duty-free shopping, luxury boutiques and a wide variety of restaurants and cafes. For relaxation, there are lounges and spas, which can be easily booked through our partner, Holiday Extras.

Question 14

What’s the difference between Flex, Semi-Flex, Advance, Standard and Non-Flex rates?

Accepted Answer

Flex – Pay now or on arrival, fully refundable with free cancellation up to 1pm on the day of arrival. Our most flexible rate – you can cancel and get a full refund up to 1pm on the day of arrival. You can also amend your booking at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date).

Semi-Flex – Pay now, fully refundable with free cancellation up to three full days before arrival. Fairly flexible rate – you can cancel and get a full refund up to three full days before arrival. No refunds after that date. You can also amend your booking date at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date).

Advance – Pay now, fully refundable with free cancellation up to 28 full days before arrival, free to amend thereafter until the day of arrival. Fairly flexible rate – you can cancel and get a full refund up to 28 full days before arrival. No refunds after that date. You can also amend your booking date at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date).

Standard – Pay now, non-refundable. Free to amend booking at the same hotel up to 1pm on the day of arrival. Slightly flexible rate – you won’t be able to cancel and get a full refund, but you can amend your booking at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date).

Non-Flex – Pay now. No amends or refunds. Our least flexible rate – you won’t be able to cancel or amend your stay after booking.

Question 15

What time is check-in and checkout?

Accepted Answer

Our standard check-in time is 3pm. For an additional fee*, you can start your stay sooner with early check-in from 11am. Add early check-in to your stay while making your booking, or afterwards by managing your stay in your Premier Inn account. Early check-in is subject to availability and not available at all Premier Inn hotels.

Checkout is by 12 noon on your departure date. If luggage storage is available, our teams will be happy to store any bags for you if you’d like to check out before 12pm.

*Prices and times will vary depending on date and location.

Question 16

Can I check in early?

Accepted Answer

For an additional fee*, you can start your stay sooner with early check-in from 11am. Add early check-in to your stay while making your booking, or afterwards by managing your stay in your Premier Inn account. Early check-in is subject to availability and not available at all Premier Inn hotels.

*Prices and times will vary depending on date and location.

Question 17

What is Premier Inn CleanProtect™?

Accepted Answer

In 2020 we launched Premier Inn CleanProtect™, our rigorous, daily cleaning method that’s used throughout our UK & Ireland hotels. Developed in partnership with Diversey, a global leader in cleaning and hygiene products for the healthcare and hospitality industries, our promise seeks to give you extra peace of mind so you can always book and stay with confidence.

Check-in - minimising contact at reception and providing hand sanitiser in most public areas for peace of mind.

Bed linen and towels - laundering all our linen and towels at over 60°C to thermally disinfect them, so you can enjoy a great night’s sleep. We’ve also placed spare pillows in a zip-up bag, for extra peace of mind.

Equipping our teams - providing our team members with all the equipment and sanitisers they need, as well as always operating in the safest way possible for our teams and guests.

A generous serving of safety - you can relax knowing that enhanced cleaning measures are in place throughout our restaurants. Tables are cleaned between visits and contactless payment is in place too, so you can dine safely and comfortably with us every time.

Clean on request - if you'd like your room cleaned during your stay with us, just let us know at reception and use the handy door hanger on the back of your door by 12pm each day.

Question 18

What facilities are provided for customers with disabilities?

Accepted Answer

Most Premier Inns have specially-adapted rooms allowing easier access for customers with disabilities. If there is no specially-adapted room available at the hotel of your choice, we will be happy to offer you alternative accommodation at a nearby Premier Inn. If you have difficulty walking, but do not need a specially-adapted room, please feel free to request a room near reception on the ground floor for easy access.

If you'd like get in touch, you can reach out to our specialist team via email at pi.accessible@whitbread.com or call us on 0333 0919 817 between 9am and 5pm Monday-Friday (calls charged at local rate).

Question 19

Can I bring my pet to a Premier Inn hotel?

Accepted Answer

Unfortunately, with the exception of trained assistance dogs, we don't allow pets to stay at our hotels.

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