London Hayes, Heathrow (Hyde Park) hotel

Hotel didn't mention works when booked, both the restaurant and bar were closed, works vehicles, nog enough onsite parking. Premier inn did not bother to reply to either of my emails. Really poor way to treat a repeat customer.

If you want a solid stopover before or after a Heathrow flight, this Premier Inn is a reliable, convenient choice. Comfortable beds, easy access to transport, on‑site dining, and simple airport parking make it ideal for short stays. Just be aware: breakfast can get strained, parking may fill, and cleanliness can vary—so double-check your room and consider eating breakfast e

Usual Premier Inn. Easy access to Elizabeth Line, but otherwise a rather desolate area. Bed comfortable. Restaurant closed for refurb. Takeaway breakfast could hardly be given that title. Apples, bananas past their sell by date, pre wrapped chocolate croissants, instant coffee. Just don't offer anything unless its worthwhile to do so. Room fine, but poor water pressure in wash basin.

Stayed there recently and it was great, check in was fast and they were up for a chat. The receptionists are very friendly and were willing to help and go above and beyond with any requests we had. My girlfriend and I will definitely be back, it’s also very close to the station if you’re planning on going into central London

On 25/04/2025, I booked a Premier Plus room through their official website under booking reference BIF4911655 at London Hayes location (postcode UB3 4AZ). My actual stay was from 31st May to 7th June 2025 and I booked / paid over one month in advance. At the time, their site showed Premier Plus rooms available at £566, while the standard room was listed at £436. Based on this, I deliberately selected and paid for the Premier Plus option, as the enhanced amenities were important to my stay. Upon arrival, I was informed by the reception staff that this particular location does not offer Premier Plus rooms, and that there had been a ‘glitch’ in the booking system. This came as a complete surprise and caused considerable inconvenience, as I had specifically chosen this hotel over other nearby options based on the availability of the Premier Plus room. This issue was not caused by any error on my part, and I believe it is only fair that Premier Inn takes responsibility for the misleading information presented on their platform. I am therefore requesting a refund of the £130 difference between the standard and Premier Plus room rates. The lady at the reception told me they couldn’t over a refund on site and I would need to email Premier Inn which I did on 5th June and to-date I have not heard back from them nor have I received my refund. I trust Premier Inn will take this matter seriously and respond promptly to resolve it.