London Hayes, Heathrow (Hyde Park) hotel

Usual Premier Inn. Easy access to Elizabeth Line, but otherwise a rather desolate area. Bed comfortable. Restaurant closed for refurb. Takeaway breakfast could hardly be given that title. Apples, bananas past their sell by date, pre wrapped chocolate croissants, instant coffee. Just don't offer anything unless its worthwhile to do so. Room fine, but poor water pressure in wash basin.

Stayed there recently and it was great, check in was fast and they were up for a chat. The receptionists are very friendly and were willing to help and go above and beyond with any requests we had. My girlfriend and I will definitely be back, it’s also very close to the station if you’re planning on going into central London

On 25/04/2025, I booked a Premier Plus room through their official website under booking reference BIF4911655 at London Hayes location (postcode UB3 4AZ). My actual stay was from 31st May to 7th June 2025 and I booked / paid over one month in advance. At the time, their site showed Premier Plus rooms available at £566, while the standard room was listed at £436. Based on this, I deliberately selected and paid for the Premier Plus option, as the enhanced amenities were important to my stay. Upon arrival, I was informed by the reception staff that this particular location does not offer Premier Plus rooms, and that there had been a ‘glitch’ in the booking system. This came as a complete surprise and caused considerable inconvenience, as I had specifically chosen this hotel over other nearby options based on the availability of the Premier Plus room. This issue was not caused by any error on my part, and I believe it is only fair that Premier Inn takes responsibility for the misleading information presented on their platform. I am therefore requesting a refund of the £130 difference between the standard and Premier Plus room rates. The lady at the reception told me they couldn’t over a refund on site and I would need to email Premier Inn which I did on 5th June and to-date I have not heard back from them nor have I received my refund. I trust Premier Inn will take this matter seriously and respond promptly to resolve it.

My wife and I stayed here prior to an early flight from Heathrow. The hotel was well located, only one stop on the train from the airport. We couldn’t find any reasonable restaurants in Hayes, so opted to eat at the restaurant adjoining the hotel. We were greeted at the door by Vanessa. What a star this girl is! She was friendly, knowledgeable and extremely helpful, going far above what would be expected of her. She ensured we had an excellent time at the restaurant, and really made a memorable start to our holiday. Thank you Vanessa.

Stayed overnight to collect someone from airport. Conveniently located. Premises clean and tidy. Efficient automated check in and check out. Good night sleep. Everything you expect from Premier Inn. We ate in the restaurant and enjoyed a good meal and drinks. Alaskar and the team worked hard as clearly not enough staff on the floor or kitchen. Overall - great place to stay and handy for the Elizabeth line to London too.