London Uxbridge hotel

I had a very concerning experience at this Premier Inn in Uxbridge. I became trapped in the lift for around 10 minutes after it failed to move. None of the buttons worked, and although I pressed the alarm (which produced a dial tone), no one responded. I had no signal, no WiFi, and no way to contact anyone. I banged on the doors and called for help, but no assistance came. I eventually had to force the lift doors open myself to get out. Reception staff were completely unaware I had been trapped, which raises serious concerns about how emergency alarms are monitored. Even more worrying, the lift was still attempting to call for help afterwards. The duty manager said I would be contacted following the incident, but this never happened. This is a clear failure of basic safety procedures. I would not feel confident that guest safety is being properly managed here.

Thanks to all staff and specially Niko for great service

Excellent staff any problems sorted efficiently very polite helpful

Firstly this premier inn is essentially located on a business estate some 15 minute walk from Uxbridge town centre and the tube line. It is a reasonably pleasant walk. We travelled as a couple with a one year old son and booked this hotel as a base for three nights and for two days of travelling into central London on the tube. With free parking at the hotel this was an attractive feature. Parking is plentiful and safe. We pre-booked the meal deal for breakfast and dinner as well as a cot which was already in our room on arrival and suitable. On the first night we made it clear that we wanted our rooms refreshed each day of our stay but was disappointed to return after a long day to find that our room had not been refreshed. Apparently this has to be told to reception each day. Ridiculous. Unfortunately the housekeeping staff had been released for the day by 3.30pm and we had no option to accept the unrefreshed room - save for some fresh towels which the very helpful guy on reception offered to us. Dining is very chaotic and whilst a high chair is brought for our infant and food orders taken we waited and waited and waited on two occasions to discover that our food order had somehow been misplaced. Desserts had to be chased up and hurriedly obtained, in my case an almost rock hard cheesecake. The dining in the evening seems to be geared to single men and not families. Football tv coverage is loud and the beer is flowing with often wild celebrations. No compensation is offered for the food delays or mistakes. Breakfast is ok - no more than that. The hotel seems very short staffed and apart from one member of staff who was very efficient, polite and apologetic (appeared to be a manager or supervisor) they are rather untrained in customer service. We have stayed in over 10 Premier Inn’s and it’s a brand we like but this experience was negative and chaotic.

The hotel is your usual Premier Inn, decent enough room etc, staff are super friendly. But the cooking of the food is exceptionally good. I've been scathing of the standard of meals in many Premier Inn over the years but the chef in this one is brilliant. Mixed grill last night cooked to perfection, crisp sausages, tender chicken and gammon and a rump steak exactly medium rare. Can he come to Hammersmith when I'm there in August please. Well done all.