Edinburgh Park (Airport) hotel

Overall basic communal areas and needs an update. The room is very basic and well worn. Breakfast cost £23.98 for 2 people for breakfast with very limited and poor quality options. I asked if they had any other options other than instant decaff coffee. The staff member was very rude and defensive then proceeded to talk about my question to other staff members in a unpleasant way when i walked away to get juice. The whole breakfast experience was very uncomfortable and underwhelming. I spoke to the staff on the reception, to which she only offered to speak to the staff member. I had to push to get a refund as i felt very uncomfortable, and treated poorly by the staff members at breakfast. The location is great for getting into Edinburgh on the train or tram. I would not recommend the hotel other than a place to sleep. There's great places to eat and drink close by.

Great hotel great staff great location, I only had i little problem with the shower drain as it was blocked and the water overflowed onto the carpet but the staff fixed the problem within an hour with lots of apologies witch was appreciated but no need , with be going back again and again .

We stayed here the evening in advance of an early morning flight from Edinburgh Airport (it’s a 4 mile, 10 minute drive). We were able to check-in our hold luggage at the airport using Jet2’s Twilight Drop Off service before checking-in at the hotel. They have a large car park, managed by a third-party presumably to avoid non-residents utilising it to park and travel on the nearby tram, but in any case a charge applies. We had booked months in advance and had been notified by email that the parking charge had increased in the interim period however we could obtain the old rate by asking a member of staff. With this in mind we by-passed the automated check-in machines and rang a bell at reception for attention. A member of staff quickly attended to the check-in process and although not sure about our parking query he said he would deal with it. The normal charge appears to be £4.50 for up to 24 hours. We were only at the hotel for 9 hours, between 7pm and 4.15am the following morning so were pleased to subsequently discover that the charge was officially waived altogether. We booked a Premier Plus Double Room for £143, to which we added a Meal Deal costing £57.98. This consisted of Dinner for two (£14 each), plus a drink (£3 each) and breakfast (£11.99 each). Needless to say, with our very early departure, we were unable to make use of the breakfast element! Despite the in-house “Thyme” restaurant hardly looking at capacity, the first time we could reserve a table for dinner was 8pm. We therefore dumped our bags and returned to the bar for a pre-dinner drink. With hindsight we should have booked the meal time in advance days before however we were unsure how things were going to work out at the airport so had to accept dining later than was ideal. The bar and restaurant area are modern and comfortable. The menu is typical pub grub. Our Bombay Sapphire Gin & Tonic (£7.15) and a 175ml glass of white wine (£5.35) are probably typically priced for the outskirts of Edinburgh - a 250ml glass of wine post-dinner was £10.05. We both ordered Crispy Chicken Goujons served with BBQ sauce as starters (normally £6.79 each); followed by mains of Beer-Battered Fish & Chips, served with garden peas and tartare sauce (normally £14.89); and The Smokey Big Stack - two steak burgers with cheese, lettuce, red onions, gherkin, onion rings, BBQ sauce and fries (normally £15.19). We added a glass of white wine each per the meal deal. The meal deal comparison price-wise was a saving of around £20 - almost enough to cover our “lost” breakfast! The food was good - the goujons had tender chicken, the fish was lightly battered and tasty and my wife enjoyed the burgers. Perhaps our opinion was slightly tinted by the fact that we had reached the stage of being hungry but it seemed decent enough and was served hot. The servers too were pleasant. There were enough guests around to create a pleasant, peaceful ambiance but I’m sure if they had staffing levels in the kitchen and/or restaurant at higher levels, they had the space for more guests to dine earlier. We retired to our room for our brief stay with the mobile phone alarms set for 3.30am! The Premier Plus rooms are a bit more upmarket looking than the standard ones, with a few perks. In this case we were pleasantly surprised that the room (301) had a walk-in shower rather than one over the bath. A bonus for my wife who finds clambering over the bath difficult due to a dodgy knee. It had a standard and rainfall shower setting with good water pressure. The toiletries in wall dispensers were also better than average. The bed was disappointing as it was not as comfortable as the usual Premier Inn mattress which was a surprise. Perhaps it needed replacing? Previously we have considered buying the Silentnight mattress they use as it has provided a good sleep. It also seemed to be quite small, again not a usual issue. We were never going to get a great nights sleep with a plane to catch in the morning but it was a long night! Other facilities included a coffee machine, a fridge with bottled water, wall mounted TV, iron & board, armchair & footstool, desk chair, padded bench and wall art. There was plenty of storage space for a short stay. The air conditioning was effective however my wife wanted it turned off when we went to bed and consequently the room was too warm overnight not helping with the issue of sleeping. Our room overlooked the car park at the rear of the building so there was no disturbance from the nearby railway or trams. In the morning it was a short drive to the security car park at the airport and at that time the road to get there was quiet, albeit the approach road to the terminal was congested! We will likely stay again at the hotel on visits to Edinburgh and hope for a better mattress next time.

The self check-in desks are a farce! On our first visit we were encouraged by a member of staff to use the screens and after numerous attempts it didn't work (the staff member hovered over us to make sure we were doing it right! and couldn't understand why it hadn't worked) and the screen eventually displayed the message "out of order" and we had to check-in at the Reception Desk! On our second visit of the month we decided to give it another try! We also used it to book a Meal Deal - bad idea! The key card didn't work at our room so we had to go to Reception to get it sorted. The check-in screens do not advise you about the availability of tables for dinner when you book & pay. So we ended up dining at 9pm (after a very long day of travellling), and quite a number of items on the menu were not available! Also, new dishes advertised in and around the restaurant were not yet available! If you want an evening meal at the hotel it is still best to book with staff at the Reception desk, at least they can let you know what slots are available! Also, I would recommend checking-in with them too....less hassle and will save you some time!

Hotel is not an airport hotel, be prepared to travel another 20mins on the tram , not within walking distance with luggage. No places to sit down to eat a meal, the hotel has a restaurant however needs to be booked well in advance to be guaranteed a suitable time in the evening to eat, staff response when you cant get a space in their restaurant and being expected to wait 1 & 1/2 hours before a table is available, is you can go to Tesco or KFC for takeaway food, which might suit some people or travel back on the tram to the Gyle centre or Edinburgh to eat. Not good when you are only able to check in from 3pm onwards. The room was clean .