Find out how Premier Inn Business Account can work for you. If you can’t find an answer to your question below, please contact us at email@example.com
FAQs | Premier Inn Business Account
Applying for a Business Account
How can a Business Account help my business?
A Premier Inn Business Account helps manage expenses and payments for stays at over 800 of our hotels across the UK.
Applying for a Business Account is free and gives your company access to interest-free credit for up to six weeks.*
With a Business Account, you can add purchase order numbers and your own customer reference (e.g. a cost centre or department name) for easy review in a consolidated VAT invoice.
You can have unlimited employees connected to your Business Account, so employees will never need to pay out of their own pockets. Everything you need to know about your hotel spend is in one place, and you can easily set employee allowances and pre-authorise stays.
*subject to credit approval
Is signing up for a Business Account free?
Yes, signing up for a Business Account is free.
Can I apply for a Business Account through the hotel?
You can’t apply for a Business Account in person at our hotels. To find out more and apply for a Business Account, please visit businessaccount.premierinn.com.
Where can I use my Business Account?
- At any Premier Inn in the UK
- At any of our restaurants on-site or near our hotels
- In Premier Inn meeting rooms
What can I charge to my Business Account?
- Bookings at 800+ of our hotels across the UK
- Food and drink at our restaurants on-site or near our hotels
- Premier Inn meeting rooms
Linking Business Account with Business Booker
What are the benefits of linking my Business Account with my Business Booker account?
Linking your accounts allows you to manage both your Business Account and Business Booker with a single login. With everything in one place, it’s even easier to manage bookings and payments. Other benefits include:
- Checking your available Business Account credit balance with ease
- Viewing a total for un-invoiced transactions
- Convenient link to the MMA portal. Oversee Business Account reporting, invoices, and card management with ease
Where can I find my link code?
Link codes for each Business Account can be found by logging into the Premier Inn Business Account portal (MMA), under login details.
How do I link my Business Account to Business Booker?
Click the Business Account tab at the top of the page (next to your company’s name) and select “About Business Account”.
For more information, take a look at our guide to linking your Business Account with Business Booker.
Can I link multiple Business Accounts to one Business Booker account?
Yes, you can now link multiple Business Accounts to a single Business Booker account. You’ll be able to access every Business Account you’ve linked via a single login through Business Booker.
How do I access the Business Account dashboard from Business Booker?
As you’ve already linked your Business Account to your Business Booker account, you can now access the Premier Inn Business Account portal (MMA) from Business Booker without logging in again.
Under the Business Account tab at the top of the page you’ll see two new options:
1. About Business Account
2. Account dashboard
‘About Business Account’ will take you to a page that outlines the benefits of a Business Account and how it can help your business. You can also link additional Business Accounts to Business Booker from this page (following this guide).
From your account dashboard you can view and manage any Business Accounts you’ve already linked. Click on ‘account dashboard’ and follow the next steps to explore the features available on the page.
For more information, take a look at our linked account dashboard guide.
Will updates made on Business Booker automatically apply to my Business Account?
Once you’ve linked your accounts together, you’ll have single login and full access to your Business Account via Business Booker.
However, please note that any changes made in either Business Booker or Business Account after linking (for example updating the memorable word, changing contact details, adding and storing card details etc) will not be automatically updated on both accounts. You’ll still need to update the relevant information on both accounts manually.
Managing my account
How do I activate my card?
For security reasons, cards need to be registered before they can be activated and used. To register a card, enter the unique registration code you received with the card.
You can also register your card via Business Booker, which will link your accounts together automatically. Once linked you’ll have a single login via Business Booker to check your balance and manage your account.
For more information, take a look at our guide to registering a Business Account Card via Business Booker.
Once your card is registered and activated, you'll be able to pre-authorise accommodation, meals and extras, as well as manage your account (or card if, you’re a cardholder) online. If you don’t have a unique registration code or you have any other problems registering and activating a card, please contact the Business Account Support Team on 0333 005 0504 or email firstname.lastname@example.org
How do I log in to my Business Account?
To log in to your Business Account, go to businessaccount.premierinn.com and enter your Business Account login name and password.
If you’ve linked your Business Account to Business Booker, you can log in to your Business Booker account and access your account dashboard using the Business Account tab at the top of the page.
For more information, take a look at our linked account dashboard guide.
As the account holder, how can I manage cards on my account?
You can track the status for each of the cards on your account. You can cancel existing cards, set card limits and restrict usage for set time periods. You can order new cards on the account at any time.
How many cards can I have on one account?
You can add an unlimited number of cards to your account. Premier Inn Business Account Cards can be ordered, managed and cancelled online at any time. If you’re adding more than 30 cards at once, please contact the Business Account support team by calling 0333 005 0504 or emailing email@example.com
How do I make a booking using my Business Account?
There are several ways to book:
- Book through our online booking tool, Business Booker
- Book online at premierinn.com
- Download the Premier Inn app
- Call our central reservations team on 0333 003 8101
Can I amend or cancel bookings I’ve made using my Business Account?
If you’ve booked with one of our flexible rates, you’ll be able to cancel or amend your booking based on the terms you booked under.
Please visit our rates page for more details about our rates.
How do I make a group booking using my Business Account?
For bookings of 5 to 9 rooms, please call our Central Reservations team on 0333 003 8101. Lines are open Monday – Friday, 9am - 5pm. To make a booking of 10 rooms or more, email our dedicated Groups Desk at firstname.lastname@example.org
Can I pre-authorise payment for food, drinks and optional extras for employees?
You can pre-authorise payments for food, drinks and optional extras, as well as accommodation for employees from your Business Account. This includes parking, Ultimate Wi-Fi and breakfast and dinner at our restaurants. When employees check in, the hotel will already have all their booking details and, where pre-authorised, will be able to provide a restaurant authorisation voucher up to the value of the payment you set.
When will I receive my invoice and when will payments be taken?
Invoices are created at the beginning of every month and show transactions from the previous month. Payment will be taken by direct debit around 14 days later. You can view invoices from the last 36 months by logging in to your account and clicking “manage my account”.
If you’ve opted for twice monthly invoicing, you’ll also receive an invoice on the 15th of the month. Payment will then be taken by direct debit around 14 days later.
What information will I see on my invoice?
Invoices include transaction dates and times, which hotels were booked, the card number used when booking and what payments were made using the card. Guest names, purchase order numbers and your own customer references will also appear on invoices if the information is added when booking.
Invoices show the total amount spent with a comprehensive VAT breakdown and can be accessed or downloaded any time by logging in to your account and clicking “manage my account”.
How can I view my costs split by department, cost centre or individual?
When making your booking, you can enter a purchase order number and your own customer reference. Customer references can be used to refer to a cost centre number, booking reference etc. The name of the guest staying at the hotel will appear automatically on the invoice.
Transactions will be grouped together and a subtotal for each individual card will be given, so it may save time to set up one card per cost centre or department if you’re managing your account centrally. To analyse this information in more detail, you can set up your own personalised management information reports online.