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ⓘ We’re currently making improvements to our online booking system. If you’re experiencing any issues, please visit our FAQ page for more information.
Most popular FAQs
Our FAQs can answer most of your questions instantly. Here’s the top five questions people are asking at the moment:
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I’ve received an error message saying “incorrect Business Account Card password”, what do I need to do?
You need to re-enter your password/memorable word for the Business Account Card you’ve stored for payments, this may be a different password to the one you use to log in to Business Booker.
If this is a centrally stored card, please go to company management > payment options > edit to re-enter your password/memorable word. If you don’t have access to the company management page, please ask a travel manager to do this on your behalf.
If this is a personal stored card, you’ll need to remove your card and re-add it. Please click on account settings > payment > delete card > add new card to re-enter your details.
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When I try to make a booking I get an error saying I don’t have permission to make a payment, what should I do?
Make sure the ‘centrally stored card’ option has been added to your profile on Business Booker. If you don’t have permission to add this yourself, a travel manager will need to go to the company management page and add the option for you in ‘manage employees’.
Alternatively, if your company doesn’t have any centrally stored cards, make sure the ‘individual payment cards’ option is switched on instead. To do this, a travel manager will need to go to the company management page and turn the setting on in ‘booking allowances’.
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How do I link my Business Account to Business Booker?
Click the Business Account tab at the top of the page (next to your company’s name) and select “About Business Account”. For more information, take a look at our guide to linking your Business Account with Business Booker.
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How do I manage my upcoming bookings?
You can search, view, amend or cancel upcoming bookings. Click on your company’s name and select bookings, from this page you can search by guest surname, booking reference or arrival date to find a booking.
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How can I get a VAT invoice for my booking?
VAT invoices are available directly from our hotels. During your stay, please contact reception to get a copy of your VAT receipt.
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I haven't received a booking confirmation email, what should I do?
If you don't receive a booking confirmation email within 12 hours, please contact us via our live chat service, which is open Monday – Friday, 9am – 5pm.
If you’d prefer not to use live chat, you can also email our Business Support team: business@premierinn.com
If you couldn’t find the answer to your question above, take a look at our full Business Booker FAQs section for a comprehensive list of all our FAQs.
Live Chat
Our team are on hand to answer any questions you have about your stay, your business bookings or about using Business Booker via our live chat feature. Just click the live chat box in the bottom right-hand corner of the screen to start. Our live chat service is open from Monday – Friday, 9am – 5pm. Outside of those hours, you can still leave a message and our team will get back to you as soon as they can.
If you’d prefer not to use live chat, you can also email our team: business@premierinn.com
