York City Centre (Layerthorpe) hotel

Really good. Room was very modern, clean and spacious. Bathroom had a cool purple light. I'd stay here again if we went to York. Had the breakfast and it was very nice.

There is very limited parking available at the hotel with no suitable alternative secure parking options. This is no recommended if you are on business or arriving late. The make it worse the staff seem to find the parking problem amusing which is annoying.

I booked twin room just 2 days before the date hence didn’t book flexible. They gave me accessible twin room which are two small beds. I have been staying in PremierInn for over a decade as it’s my choice hotel with wonderful beds and a guaranteed good night sleep motto. When i book a twin room i always was given a double bed and a sofa bed. With that assumption I didn’t check the confirmation of my booking which said accessible room. To me accessible room in the past is nothing to do with beds but it is a room with an accessible toilet. When i informed reception that i didn’t like the room, they gave me a guest relations card where there is no contact number. When asked, I was told to go into website to find the number. When I called them they are closed as it was 9pm on Friday. So, basically i was left with no choice apart from leaving the hotel as the hotel is fully occupied. I have emailed the guest relations on the same night who didn’t come back to me until Wednesday saying give receptionist a shout as they are available 24 hours. Basically no one is going to do anything neither guest relations nor the receptionists, they are just sign posting customers to one another as a escape of doing nothing. If I need to get refund, I must have booked a flexible room even though i knew my dates and times are correct and i checked in on the date. All money oriented business plan, nothing about customer service.

Facility had been udatged recently. Could still smell new carpet and wood in facility. Staff great!, food in the restaurant good. Air conditioning worked great.

Gorgeous HUGE clean hotel, lovely accomodating staff, and there's huge lifts for people with mobility issues like me. Loved the view (very dramatic skies in York!), and the BEST AC I've ever encountered. The bar staff/servers were wonderful, and accommodated us with plates and cutlery when we asked for it, and also I was promptly served at the bar despite it being busy and them looking short staffed, and being harassed by other hotel guests.