Christchurch (East) hotel

If I'd paid the extra for the option to cancel I would've done so. Unfortunately, I hadn't so we had to endure the most uncomfortable anniversary weekend of our lives. This was partly on me for assuming that in the height of summer, they would have portable AC units in the rooms like other Premier Inn's we've stayed. They only had fans which succeeded in circulating hot air for the entire stay. The temperatures in the rooms aren't just uncomfortable, they're enough to make people ill (I'm talking mid-high 30's even overnight, widnow open, fan on full). This included myself and my wife who are both heat sensitive. I suffered a migraine attack after the first night of overheating/no sleep, which then meant I was unable to leave the room for much of our stay. As it was the heat in the room causing the issue, this only made the pain worse. My wife suffers with fibromyalgia, which is triggered by the heat. She had a flare-up the likes of which we haven't seen for years. Again, being forced to stay in the room causing the issue was torture. One of the regular guests told us that the hotel requests the installation of air conditioning every year, only to be turned down. Considering the cost of the rooms set against the poor standard of upkeep, I'm disgusted they haven't spent some of the obscene profit on making the guests comfortable. Not only would it provide cool air in the summer, but warm air in the winter, providing a cost-effective solution. The staff were fantastic, understanding and apologetic. But they can only do so much. The only thing that kept us sane was cold baths/showers, and the Beefeater staff providing us with unlimited ice and refrigerated water. DO NOT stay here if you can't bear 24/7 heat with no respite. We won't be using PI again, and I wish I'd opted for the refund option when I'd paid.

The place seemed very tired with old fittings and the bathroom had black mould on the mastic. I have stayed in Premier Inn’s before and been very impressed, so much so that we decided to choose Premier inn over travel lodge but we were very disappointed by this stay. Certainly not as per TV advert

A little disappointed with the premier inn the decor is tired with cracked tiles in the bathroom, also, lots of cobwebs and dust. The grounds are overgrown and unkempt. The staff were very helpful and polite. Our key card stopped working early on the morning of our departure so we couldn’t get into the main doors or our room!

Absolutely disgusting. Very disappointed by our recent visit, our room had mould growing up the curtains and a sizable patch growing on the carpet. Our second room (booked 2 as limited to 2 adults per room) had the strongest smell of mildew that none of us could sleep in it. Didn't stay, left and drove long journey home, and have complained. Rooms not habitable for animals let alone humans.

This is one of the filthiest hotels I’ve ever stayed. The carpets were grubby and the rooms/bathrooms dirty. Unfortunately the Beefeater restaurant attached to the accommodation was worse. Dirty, sticky tables. The whole place was grubby. The corridors smelled musty and unclean. I was really surprised at the rundown state of this place having stayed in other Premier Inns and found them clean and good value for money. Other guests found wet carpets and mould in their rooms and left immediately. This place needs closing and having a complete refurbishment. I felt really sorry for the reception staff who were having to deal with a stream of complaints but did so with grace and good humour. A pity the senior management at Whitbread/Premier inn/Beefeater cannot respond in the same way!!