Q: What’s the difference between Flex, Semi-Flex, Advance, Standard and Non-Flex rates?

Flex – Pay now or on arrival, fully refundable with free cancellation up to 1pm on the day of arrival . Our most flexible rate – you can cancel and get a full refund up to 1pm on the day of arrival. You can also amend your booking at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date). Semi-Flex – Pay now, fully refundable with free cancellation up to three full days before arrival. Fairly flexible rate – you can cancel and get a full refund up to three full days before arrival. No refunds after that date. You can also amend your booking date at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date). Advance – Pay now, fully refundable with free cancellation up to 28 full days before arrival, free to amend thereafter until the day of arrival. Fairly flexible rate – you can cancel and get a full refund up to 28 full days before arrival. No refunds after that date. You can also amend your booking date at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date). Standard – Pay now, non-refundable. Free to amend booking at the same hotel up to 1pm on the day of arrival. Slightly flexible rate – you won’t be able to cancel and get a full refund, but you can amend your booking at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date). Non-Flex – Pay now. No amends or refunds. Our least flexible rate – you won’t be able to cancel or amend your stay after booking.

Question 1

Why is Livingston famous?

Accepted Answer

Livingston is famous for being one of Scotland’s first post-war “new towns,” established in 1962 to ease overcrowding in Edinburgh. It was carefully planned with residential zones, shopping areas and green spaces – all designed to create a modern, self-sufficient town. Today, it’s well known for its retail offering, especially The Centre, one of the largest indoor malls in Scotland, and Livingston Designer Outlet, a go-to destination for discounted designer brands. 

Question 2

Is Livingston, Scotland worth visiting?

Accepted Answer

Yes, Livingston is worth a visit, especially if you’re looking for a relaxing break with great shopping, good transport links and easy access to both city and countryside. From family attractions like Almond Valley Heritage Centre to green parks, sports facilities and indoor fun like soft play, trampolining and cinemas, it’s ideal for couples, families or anyone looking for a practical base to explore central Scotland. 

Question 3

Is Livingston a small town?

Accepted Answer

Livingston is actually the largest town in West Lothian and one of the biggest towns in Scotland. While it doesn’t have the hustle and bustle of a city, it feels more like a modern, well-spread-out suburb with multiple districts and shopping zones. It’s bigger than a traditional “small town,” with everything from big-name stores and business parks, but still feels easy to get around. 

Question 4

What is Livingston known for?

Accepted Answer

Livingston is best known for three things: 

Shopping – With both The Centre and Livingston Designer Outlet. 
Planned Town Design – As a new town, it was purpose-built with green corridors, residential areas and town centres all integrated with transport and walkways. 
Green Spaces – It’s surprisingly leafy, with parks like Almondell & Calderwood Country Park and Howden Park, plus access to cycling and walking routes along the River Almond.

It also has a reputation as a great town for commuters, with fast road and rail links to both Edinburgh and Glasgow. 

Question 5

What’s near Livingston?

Accepted Answer

Livingston sits in a great central location. Nearby places and attractions include: 

Edinburgh – Scotland’s capital is just a 25–30 minute drive or train ride away.

Linlithgow – A historic town nearby, home to Linlithgow Palace, birthplace of Mary, Queen of Scots.

Beecraigs Country Park – Perfect for walking, cycling and spotting wildlife.

Bathgate and West Calder – Smaller towns close by with local pubs and shops.

Almond Valley Heritage Centre – Just outside Livingston, this family-friendly farm park has animals, soft play, a museum and more.

Question 6

Does Livingston have a train station?

Accepted Answer

Yes, Livingston has two train stations, Livingston North, which serves the Edinburgh to Glasgow Queen Street line, very handy for commuters or day trippers and Livingston South, on the line between Edinburgh and Glasgow Central. Both stations have regular services and are supported by local bus routes and taxis. Travel time to Edinburgh is around 20–25 minutes, and to Glasgow about 40–50 minutes. 

Question 7

Is there anything to do in Livingston?

Accepted Answer

Definitely! Whether you're into shopping, nature, family days out or sports, Livingston has lots to offer, including: 

Almond Valley Heritage Centre – Farm animals, soft play, narrow-gauge railway and museum exhibits.

Livingston Designer Outlet & The Centre – Shopping, cinema, food court and indoor activities.

Howden Park Centre – Hosts art exhibitions, theatre shows and community events.

Golf, football, and leisure centres – Local facilities include Deans Community High School pool, Almondvale Stadium (home of Livingston FC) and several gyms and golf courses.

Nature walks and bike rides – Almondell & Calderwood Country Park is a great place to unwind outdoors.

Question 8

What shops does Livingston have?

Accepted Answer

Livingston has one of the largest retail centres in Scotland, offering a mix of high street brands, outlet stores and independent shops. The Centre, Livingston features over 150 stores, including popular names, along with a large food court and restaurants. Just across the road, Livingston Designer Outlet is ideal for those hunting for bargains, with big-name outlets. Throughout the year, you’ll also find local markets offering handmade crafts, Scottish produce and gifts. 

Question 9

What’s the difference between Flex, Semi-Flex, Advance, Standard and Non-Flex rates?

Accepted Answer

Flex – Pay now or on arrival, fully refundable with free cancellation up to 1pm on the day of arrival. Our most flexible rate – you can cancel and get a full refund up to 1pm on the day of arrival. You can also amend your booking at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date).

Semi-Flex – Pay now, fully refundable with free cancellation up to three full days before arrival. Fairly flexible rate – you can cancel and get a full refund up to three full days before arrival. No refunds after that date. You can also amend your booking date at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date).

Advance – Pay now, fully refundable with free cancellation up to 28 full days before arrival, free to amend thereafter until the day of arrival. Fairly flexible rate – you can cancel and get a full refund up to 28 full days before arrival. No refunds after that date. You can also amend your booking date at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date).

Standard – Pay now, non-refundable. Free to amend booking at the same hotel up to 1pm on the day of arrival. Slightly flexible rate – you won’t be able to cancel and get a full refund, but you can amend your booking at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date).

Non-Flex – Pay now. No amends or refunds. Our least flexible rate – you won’t be able to cancel or amend your stay after booking.

Question 10

What time is check-in and checkout?

Accepted Answer

Our standard check-in time is 3pm. For an additional fee*, you can start your stay sooner with early check-in from 11am. Add early check-in to your stay while making your booking, or afterwards by managing your stay in your Premier Inn account. Early check-in is subject to availability and not available at all Premier Inn hotels.

Checkout is by 12 noon on your departure date. If luggage storage is available, our teams will be happy to store any bags for you if you’d like to check out before 12pm.

*Prices and times will vary depending on date and location.

Question 11

Can I check in early?

Accepted Answer

For an additional fee*, you can start your stay sooner with early check-in from 11am. Add early check-in to your stay while making your booking, or afterwards by managing your stay in your Premier Inn account. Early check-in is subject to availability and not available at all Premier Inn hotels.

*Prices and times will vary depending on date and location.

Question 12

What is Premier Inn CleanProtect™?

Accepted Answer

In 2020 we launched Premier Inn CleanProtect™, our rigorous, daily cleaning method that’s used throughout our UK & Ireland hotels. Developed in partnership with Diversey, a global leader in cleaning and hygiene products for the healthcare and hospitality industries, our promise seeks to give you extra peace of mind so you can always book and stay with confidence.

Check-in - minimising contact at reception and providing hand sanitiser in most public areas for peace of mind.

Bed linen and towels - laundering all our linen and towels at over 60°C to thermally disinfect them, so you can enjoy a great night’s sleep. We’ve also placed spare pillows in a zip-up bag, for extra peace of mind.

Equipping our teams - providing our team members with all the equipment and sanitisers they need, as well as always operating in the safest way possible for our teams and guests.

A generous serving of safety - you can relax knowing that enhanced cleaning measures are in place throughout our restaurants. Tables are cleaned between visits and contactless payment is in place too, so you can dine safely and comfortably with us every time.

Clean on request - if you'd like your room cleaned during your stay with us, just let us know at reception and use the handy door hanger on the back of your door by 12pm each day.

Question 13

What facilities are provided for customers with disabilities?

Accepted Answer

Most Premier Inns have specially-adapted rooms allowing easier access for customers with disabilities. If there is no specially-adapted room available at the hotel of your choice, we will be happy to offer you alternative accommodation at a nearby Premier Inn. If you have difficulty walking, but do not need a specially-adapted room, please feel free to request a room near reception on the ground floor for easy access.

If you'd like get in touch, you can reach out to our specialist team via email at pi.accessible@whitbread.com or call us on 0333 0919 817 between 9am and 5pm Monday-Friday (calls charged at local rate).

Question 14

Can I bring my pet to a Premier Inn hotel?

Accepted Answer

Unfortunately, with the exception of trained assistance dogs, we don't allow pets to stay at our hotels.

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