Q: What’s the difference between Flex, Semi-Flex, Advance, Standard and Non-Flex rates?

Flex – Pay now or on arrival, fully refundable with free cancellation up to 1pm on the day of arrival . Our most flexible rate – you can cancel and get a full refund up to 1pm on the day of arrival. You can also amend your booking at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date). Semi-Flex – Pay now, fully refundable with free cancellation up to three full days before arrival. Fairly flexible rate – you can cancel and get a full refund up to three full days before arrival. No refunds after that date. You can also amend your booking date at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date). Advance – Pay now, fully refundable with free cancellation up to 28 full days before arrival, free to amend thereafter until the day of arrival. Fairly flexible rate – you can cancel and get a full refund up to 28 full days before arrival. No refunds after that date. You can also amend your booking date at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date). Standard – Pay now, non-refundable. Free to amend booking at the same hotel up to 1pm on the day of arrival. Slightly flexible rate – you won’t be able to cancel and get a full refund, but you can amend your booking at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date). Non-Flex – Pay now. No amends or refunds. Our least flexible rate – you won’t be able to cancel or amend your stay after booking.

Question 1

What is the town of Rugby famous for?

Accepted Answer

Rugby is world famous as the birthplace of the sport of rugby. The game is said to have started at Rugby School in 1823, when a student, William Webb Ellis, picked up a football and ran with it. Today, the town celebrates this sporting heritage with the World Rugby Hall of Fame and visits to Rugby School, where the sport began. Rugby is also known for its role in the Victorian railway industry and the production of radio technology.

Question 2

Where is Rugby in the UK?

Accepted Answer

Rugby is in the county of Warwickshire, in the heart of England. It’s located to the east of Coventry and is well connected by road and rail. The town sits close to the M1 and M6 motorways, making it easy to reach from Birmingham, Leicester or even London in under two hours by train.

Question 3

Is Rugby a nice town to visit?

Accepted Answer

Yes, Rugby is a great town to visit, especially if you enjoy history and sports. The town centre has a mix of historic architecture, green spaces and shops, and you can explore its rugby heritage, enjoy a stroll along the River Avon or relax in nearby parks. It’s a relaxing stop with plenty of local character and interesting sights for a short break or day trip.

Question 4

What is so special about Rugby?

Accepted Answer

What makes Rugby special is its global sporting legacy. Being the birthplace of rugby football attracts fans from around the world. The town combines this sporting history with a strong industrial heritage, thanks to its historic role in railways and communications. Walking through Rugby, you’ll find a mix of history, culture and green spaces that reflect both its local and international significance.

Question 5

What to do in Rugby?

Accepted Answer

There’s more to do in Rugby than just sports history. Highlights include:

• Visiting Rugby School to see where the game began and explore its historic buildings.

• Exploring the World Rugby Hall of Fame for interactive exhibits on the sport’s legends.

• Strolling around Caldecott Park, a beautiful spot for picnics and walks.

• Browsing the town centre’s shops, markets, and cafes for a relaxed afternoon.

• Taking a short trip into the surrounding Warwickshire countryside for scenic walks and village visits.

Question 6

Is Rugby worth visiting

Accepted Answer

Rugby is definitely worth visiting if you enjoy history, sport or exploring smaller English towns. It’s an easy day trip from cities like Birmingham, Coventry and Leicester, and its mix of sporting heritage, green spaces and market town atmosphere makes it a refreshing change from busier destinations.

Question 7

Does Rugby have a shopping centre?

Accepted Answer

Yes, Rugby has a modern shopping centre called the Clock Towers Shopping Centre, located in the heart of the town. Alongside this, there are high street stores, independent shops and a regular market, giving visitors plenty of choice for a casual browse or a bit of shopping during their trip.

Question 8

Is Rugby a small town?

Accepted Answer

Rugby is considered a medium sized market town rather than a tiny village or a large city and its big enough to have great facilities, shopping and attractions, but small enough to feel relaxed and easy to explore on foot.

Question 9

What’s the difference between Flex, Semi-Flex, Advance, Standard and Non-Flex rates?

Accepted Answer

Flex – Pay now or on arrival, fully refundable with free cancellation up to 1pm on the day of arrival. Our most flexible rate – you can cancel and get a full refund up to 1pm on the day of arrival. You can also amend your booking at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date).

Semi-Flex – Pay now, fully refundable with free cancellation up to three full days before arrival. Fairly flexible rate – you can cancel and get a full refund up to three full days before arrival. No refunds after that date. You can also amend your booking date at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date).

Advance – Pay now, fully refundable with free cancellation up to 28 full days before arrival, free to amend thereafter until the day of arrival. Fairly flexible rate – you can cancel and get a full refund up to 28 full days before arrival. No refunds after that date. You can also amend your booking date at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date).

Standard – Pay now, non-refundable. Free to amend booking at the same hotel up to 1pm on the day of arrival. Slightly flexible rate – you won’t be able to cancel and get a full refund, but you can amend your booking at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date).

Non-Flex – Pay now. No amends or refunds. Our least flexible rate – you won’t be able to cancel or amend your stay after booking.

Question 10

What time is check-in and checkout?

Accepted Answer

Our standard check-in time is 3pm. For an additional fee*, you can start your stay sooner with early check-in from 11am. Add early check-in to your stay while making your booking, or afterwards by managing your stay in your Premier Inn account. Early check-in is subject to availability and not available at all Premier Inn hotels.

Checkout is by 12 noon on your departure date. If luggage storage is available, our teams will be happy to store any bags for you if you’d like to check out before 12pm.

*Prices and times will vary depending on date and location.

Question 11

Can I check in early?

Accepted Answer

For an additional fee*, you can start your stay sooner with early check-in from 11am. Add early check-in to your stay while making your booking, or afterwards by managing your stay in your Premier Inn account. Early check-in is subject to availability and not available at all Premier Inn hotels.

*Prices and times will vary depending on date and location.

Question 12

What is Premier Inn CleanProtect™?

Accepted Answer

In 2020 we launched Premier Inn CleanProtect™, our rigorous, daily cleaning method that’s used throughout our UK & Ireland hotels. Developed in partnership with Diversey, a global leader in cleaning and hygiene products for the healthcare and hospitality industries, our promise seeks to give you extra peace of mind so you can always book and stay with confidence.

Check-in - minimising contact at reception and providing hand sanitiser in most public areas for peace of mind.

Bed linen and towels - laundering all our linen and towels at over 60°C to thermally disinfect them, so you can enjoy a great night’s sleep. We’ve also placed spare pillows in a zip-up bag, for extra peace of mind.

Equipping our teams - providing our team members with all the equipment and sanitisers they need, as well as always operating in the safest way possible for our teams and guests.

A generous serving of safety - you can relax knowing that enhanced cleaning measures are in place throughout our restaurants. Tables are cleaned between visits and contactless payment is in place too, so you can dine safely and comfortably with us every time.

Clean on request - if you'd like your room cleaned during your stay with us, just let us know at reception and use the handy door hanger on the back of your door by 12pm each day.

Question 13

What facilities are provided for customers with disabilities?

Accepted Answer

Most Premier Inns have specially-adapted rooms allowing easier access for customers with disabilities. If there is no specially-adapted room available at the hotel of your choice, we will be happy to offer you alternative accommodation at a nearby Premier Inn. If you have difficulty walking, but do not need a specially-adapted room, please feel free to request a room near reception on the ground floor for easy access.

If you'd like get in touch, you can reach out to our specialist team via email at pi.accessible@whitbread.com or call us on 0333 0919 817 between 9am and 5pm Monday-Friday (calls charged at local rate).

Question 14

Can I bring my pet to a Premier Inn hotel?

Accepted Answer

Unfortunately, with the exception of trained assistance dogs, we don't allow pets to stay at our hotels.

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