Q: What’s the difference between Flex, Semi-Flex, Advance, Standard and Non-Flex rates?

Flex – Pay now or on arrival, fully refundable with free cancellation up to 1pm on the day of arrival . Our most flexible rate – you can cancel and get a full refund up to 1pm on the day of arrival. You can also amend your booking at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date). Semi-Flex – Pay now, fully refundable with free cancellation up to three full days before arrival. Fairly flexible rate – you can cancel and get a full refund up to three full days before arrival. No refunds after that date. You can also amend your booking date at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date). Advance – Pay now, fully refundable with free cancellation up to 28 full days before arrival, free to amend thereafter until the day of arrival. Fairly flexible rate – you can cancel and get a full refund up to 28 full days before arrival. No refunds after that date. You can also amend your booking date at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date). Standard – Pay now, non-refundable. Free to amend booking at the same hotel up to 1pm on the day of arrival. Slightly flexible rate – you won’t be able to cancel and get a full refund, but you can amend your booking at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date). Non-Flex – Pay now. No amends or refunds. Our least flexible rate – you won’t be able to cancel or amend your stay after booking.

Question 1

What is Derby known for?

Accepted Answer

Derby is known for its industrial heritage—particularly in rail and aerospace engineering—but there's much more to the city than manufacturing. It’s home to charming historic buildings, vibrant shopping areas and cultural gems. Whether you’re into history, art or great food, Derby has something for everyone. 

Question 2

Is Derby worth visiting?

Accepted Answer

Absolutely! You’ll love exploring the Cathedral Quarter, with its mix of independent shops, cosy cafes and stylish restaurants. There are also top attractions like Derby Cathedral, one of England’s smallest yet most beautiful cathedrals, and the Derby Museum and Art Gallery, which showcases everything from fine art to objects made during the city’s industrial heyday.  

Question 3

Where should I stay in Derby?

Accepted Answer

Our Premier Inn hotels in Derby are ideally located for both business and leisure trips. Whether you're staying in the city centre or just outside, you'll find convenient access to Derby’s top attractions, restaurants, and shopping. From exploring the Cathedral Quarter to visiting nearby museums, our Derby hotels put you right in the middle of it all. 

Question 4

What is Derby most famous for?

Accepted Answer

Derby is most famous for its role in the Industrial Revolution. It was one of the first centres of industrialisation in Britain and is widely regarded as the birthplace of the modern factory system. The city’s historic ties to railways and engineering are still visible today, with major companies like Rolls-Royce and Bombardier calling Derby home. But Derby’s not just about industry—it’s also known for the works of 18th-century painter Joseph Wright of Derby. You can see his work at the Derby Museum and Art Gallery.  

Question 5

Where can I eat out in Derby?

Accepted Answer

Derby’s Cathedral Quarter is a foodie hotspot, offering a wide selection of restaurants, cafes and bars. From stylish bistros and traditional pubs to international cuisine and artisan coffee spots, there’s something for everyone. And if you're staying at a Premier Inn hotel in Derby, you’re never far from great dining options. 

Question 6

Is there much to do in Derby?

Accepted Answer

Yes, there’s loads to keep you busy in Derby, whether you're into history, art, shopping or just relaxing with good food. You can explore the Cathedral Quarter, which is full of quirky shops, independent cafes and buzzing bars. The Derby Museum and Art Gallery is a must-visit for its fascinating exhibits, including Joseph Wright’s famous paintings and local archaeology. Derby Theatre offers a mix of drama, comedy, and family-friendly shows, whilst The QUAD arts centre is great for film screenings and creative exhibitions. And for shoppers, Derbion shopping centre has all the big brands and high-street favourites. 

Question 7

Where to go for a walk in Derby?

Accepted Answer

Start with Darley Park, a large, green space just north of the city centre that offers gardens, open fields and riverside trails along the Derwent. Markeaton Park is another favourite – it’s family-friendly with woodlands, a boating lake and a mini golf course. If you're looking for something central, a walk around the Cathedral Quarter gives you a great mix of architecture, heritage and independent shops. For longer walks, head out to the Derwent Valley Mills World Heritage Site, which links Derby to countryside paths and historic mill sites. 

Question 8

What are the top attractions in Derby?

Accepted Answer

Some of the top attractions in Derby are: 

Derby Cathedral – Known for its beautiful tower and setting.

Derby Museum and Art Gallery – A treasure trove of local history and art, including works by Joseph Wright of Derby.

Cathedral Quarter – Full of boutique shops, pubs and fantastic restaurants.

QUAD – A creative hub offering film, art, and events in a modern space.

Question 9

What’s the difference between Flex, Semi-Flex, Advance, Standard and Non-Flex rates?

Accepted Answer

Flex – Pay now or on arrival, fully refundable with free cancellation up to 1pm on the day of arrival. Our most flexible rate – you can cancel and get a full refund up to 1pm on the day of arrival. You can also amend your booking at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date).

Semi-Flex – Pay now, fully refundable with free cancellation up to three full days before arrival. Fairly flexible rate – you can cancel and get a full refund up to three full days before arrival. No refunds after that date. You can also amend your booking date at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date).

Advance – Pay now, fully refundable with free cancellation up to 28 full days before arrival, free to amend thereafter until the day of arrival. Fairly flexible rate – you can cancel and get a full refund up to 28 full days before arrival. No refunds after that date. You can also amend your booking date at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date).

Standard – Pay now, non-refundable. Free to amend booking at the same hotel up to 1pm on the day of arrival. Slightly flexible rate – you won’t be able to cancel and get a full refund, but you can amend your booking at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date).

Non-Flex – Pay now. No amends or refunds. Our least flexible rate – you won’t be able to cancel or amend your stay after booking.

Question 10

What time is check-in and checkout?

Accepted Answer

Our standard check-in time is 3pm. For an additional fee*, you can start your stay sooner with early check-in from 11am. Add early check-in to your stay while making your booking, or afterwards by managing your stay in your Premier Inn account. Early check-in is subject to availability and not available at all Premier Inn hotels.

Checkout is by 12 noon on your departure date. If luggage storage is available, our teams will be happy to store any bags for you if you’d like to check out before 12pm.

*Prices and times will vary depending on date and location.

Question 11

Can I check in early?

Accepted Answer

For an additional fee*, you can start your stay sooner with early check-in from 11am. Add early check-in to your stay while making your booking, or afterwards by managing your stay in your Premier Inn account. Early check-in is subject to availability and not available at all Premier Inn hotels.

*Prices and times will vary depending on date and location.

Question 12

What is Premier Inn CleanProtect™?

Accepted Answer

In 2020 we launched Premier Inn CleanProtect™, our rigorous, daily cleaning method that’s used throughout our UK & Ireland hotels. Developed in partnership with Diversey, a global leader in cleaning and hygiene products for the healthcare and hospitality industries, our promise seeks to give you extra peace of mind so you can always book and stay with confidence.

Check-in - minimising contact at reception and providing hand sanitiser in most public areas for peace of mind.

Bed linen and towels - laundering all our linen and towels at over 60°C to thermally disinfect them, so you can enjoy a great night’s sleep. We’ve also placed spare pillows in a zip-up bag, for extra peace of mind.

Equipping our teams - providing our team members with all the equipment and sanitisers they need, as well as always operating in the safest way possible for our teams and guests.

A generous serving of safety - you can relax knowing that enhanced cleaning measures are in place throughout our restaurants. Tables are cleaned between visits and contactless payment is in place too, so you can dine safely and comfortably with us every time.

Clean on request - if you'd like your room cleaned during your stay with us, just let us know at reception and use the handy door hanger on the back of your door by 12pm each day.

Question 13

What facilities are provided for customers with disabilities?

Accepted Answer

Most Premier Inns have specially-adapted rooms allowing easier access for customers with disabilities. If there is no specially-adapted room available at the hotel of your choice, we will be happy to offer you alternative accommodation at a nearby Premier Inn. If you have difficulty walking, but do not need a specially-adapted room, please feel free to request a room near reception on the ground floor for easy access.

If you'd like get in touch, you can reach out to our specialist team via email at pi.accessible@whitbread.com or call us on 0333 0919 817 between 9am and 5pm Monday-Friday (calls charged at local rate).

Question 14

Can I bring my pet to a Premier Inn hotel?

Accepted Answer

Unfortunately, with the exception of trained assistance dogs, we don't allow pets to stay at our hotels.

Premier Inn Derby

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