Derby City Centre (Cathedral Quarter) hotel has sold out for those dates, try different dates

Derby City Centre (Cathedral Quarter) hotel

The Cathedral Quarter is round the corner from this centrally located hotel

TripAdvisor Traveller rating:

496 reviews

Certificate of Excellence

Location

Map unavailable

Please upgrade your browser to use this map

Upgrade Internet Explorer

Full Street, Derby, Derbyshire DE1 3AF

Sat Nav Directions: DE1 3AF

Directions: From the North: Exit M1 (J25) and at the roundabout take the 3rd exit onto the A52 Sir Brian Clough Way. In approximately 10 miles, at the roundabout take the 2nd exit onto Eastgate towards City Centre and station. In 0.6 miles take the exit for Irongate, then turn left onto Queens Street. In 118 yards turn left onto Full Street. From the South: From the A38 heading North, take the exit onto A516 towards M1 South/ Nottingham. At the roundabout, take the 2nd exit onto Uttoxeter New Road towards City Centre/M1 South. In 1.4 miles at the roundabout, take the 2nd exit onto Stafford Street and in 0.4 miles turn right onto Cathedral Road then turn onto Full Street. The hotel will be on the left.

Read less

Transport and local information: Derby Train Station 1.2 miles
Derby Silk Mill 2 mins walk
Derby Cathedral 2 mins walk
East Midlands Airport 14 miles

Read less

Hotel Parking:

There is no on-site car park at this hotel. Chargeable parking is available opposite the hotel at the Assembly Rooms multi-storey car park on Full Street (DE1 3AF). Please validate your ticket at reception for a 20% discount. This is a cash only car park.

reviews

Traveller reviews brought to you by

Location

Sleep Quality

Rooms

Service

Value

Cleanliness

Write Review

Read Reviews

1-5 of {{496 | number:0}} reviews

20 May 2019

TrevorHall

Market Rasen, United Kingdom

Trip Type: Couples

"Consistently Excellent"

We visit Derby two or three times a year and always stay here. We visit Premier Inns regularly nationwide and have always found this one to be consistently the cleanest, quietest and with the most polite and helpful staff. We stayed Sunday evening and couldn't believe the value-for-money!

13 May 2019

Escape58004647107

London, United Kingdom

Trip Type: Couples

"Very y happy"

Very clean room. Lovely room with hairdryer soap towels and a light up mirror lerfevt for make up. Nice tea and coffee aswel. Will reccomend, good service. Enjoyed my stay in this room. Will return agaun

13 May 2019

Swaderjm

Swadlincote

Trip Type: Friends getaway

"Great location and reasonably priced"

As someone who works in Derby, but lives 15+ miles away, this is a great way of enjoying a night out with workmates. Book early enough and it is cheaper than a taxi. Would highly recommend this location. In fact I regularly do to workmates who live outside Derby.

6 May 2019

C00ch

Barnsley, United Kingdom

Trip Type: Family

"Reliable accommodation"

Stayed at premier inn in Derby for a couple of days while attending a family wedding, all the usual attributes, good value accommodation, nice helpful staff, clean comfortable room and public areas great location excellent breakfast however unimpressive dinner with limited menu choice but overall pleasant stay

6 May 2019

BoardingPass630773

Trip Type: Family

"Stay 4th May 2019"

Following a pleasant stay in August 2018 with my husband I recommended this wowcher deal to four other family members and we decided to visit the hotel as a party of six to celebrate my Birthday. The issues with poor service started before we had even checked in. As we were a art of six I decided to call ahead on Wednesday 1st May to confirm our booking and book in for our evening meal, as I had been asked to confirm this on line a month before I assumed that this would be straight forward however I was mistaken. I was told by the first staff member that as there was a wedding that only two for us could eat together at my requested time of 8.30pm. When I enquired about any availability to eat together at any time I was again informed that there was a wedding taking place. Eventually after pointing out that as a party of six we would be expecting to be able to eat together I was put through to the manager who stated that there was not a record of our booking and asked to call my back in 5 minutes to confirm. I found this concerning as I had arranged the booking for my family members and travel from my home in Sheffield to Derby and was worried that there may be a problem. After an hour I had not received a telephone call from you so called back myself to be told "I was just about to call you back". Even if this was the case it I got the impression that my booking was not important .However the hotel had now located my booking and booked my party in for dinner together at 8.45pm. Upon arriving to check in on 4th May check in went relatively smoothly other than requesting at £25 per room deposit. I was surprised by this as on my previous stay I had not been asked to do this and it was not mentioned anywhere in the terms and conditions when booking. I queried this to be told "We have had issues with Wowcher customers, you can just give me £50 on your card for the room this will be refunded to you upon check out tomorrow" Not wanting to inconvenience the rest of my party by making them pay an unexpected room deposit I paid £50 on my credit card reassured that it would be refunded the next day. At the time of writing this review this has not been refunded. I was informed by you that "I was wrong yesterday because of the bank holiday this won't go back on your card until Tuesday" and that housekeeping would have to "inspect our rooms" prior to this. I would expect that you were aware of this at the time of check in and knowingly provided me with false information. I would like to point out that we were three couples and not stag or hen parties likely to cause damage to our rooms but from check in to check out we were made to feel like an inconvenience not paying guests. The rest of the day was spent out of the hotel. Upon returning for our evening meal we were promptly sat at our table and offered some bread. This was the only prompt thing about the restaurant service. Despite arriving at 8.45pm we had still not been offered any drinks by 9.15pm when I asked if it would be ok to order some drinks. The drinks were eventually fetched to our table but all the drinks containing mixers were flat and tasteless. We pointed this out and asked for them to be changed to which we were told "we are very busy with the wedding" however the drink were after some time replaced. At around 9.30pm, 45 minutes after we had arrived in the restaurant our starters were served. I feel that I must point out that your restaurant was not busy there was our party and around 4 other couples eating. None of the other tables appeared to have to wait for their food or drinks and it was noted that at least two couples that had arrived after us were served their starters well before our party. However when the starters did arrived they were well presented and everyone enjoyed them after this the meal went downhill. Our main meals were not served until after 10pm. My husband ordered the lamb this was served cold. When he complained his food was taken away and produced 2 minutes later to which he was told "mind the plate it's hot". My husband asked if his food had been warmed in a microwave and was told that it was not ,however the food was reheated. I do not feel that this is acceptable and my husband should have been offered a fresh meal. Four other members of our party that had also ordered the lamb said that their lamb was either undercooked or tough but after the response my husband had received they did not send their dishes back but did not finish them either. As so much time had passed and the rest of the party had finished their meals my husband abandoned his main meal. My chicken dish was well cooked and enjoyable. I asked to speak to a manager as I was unhappy with the service and meal that we had received and after some time a staff member Kiera arrived at our table. Kiera appeared disinterested but half halfheartedly apologised and offered to wave the supplements for the lamb that no-one had eaten and get us a free round of drinks. Although unhappy with this response we ordered more drinks only for them to arrived and again be tasteless and flat. At this point I complained to Kiera again to be told "you have had £60 knocked off your bill I am not prepared to discuss this any further" I pointed out that we had not eaten the food to which the supplements had been applied or drank any of the "free" drinks. I asked that Kiera note down our complaint and pass it on to the manager to which she walked off and said "I'm not discussing this any further". I found both the attitude and incompetence of this staff member concerning. Our party was made to feel like we were trying to get "freebies" not paying customers with legitimate concerns. I decided to leave it and speak to the manager the next day. Upon check out I spoke to you and although you appeared to have some knowledge of there being an issue with our drinks being flat you stated that you were unaware of the other issues. I explained that I wanted to ensure that senior management were aware of my concerns and you said that they had heard about it in a "group chat". I find this concerning and sincerely hope that complaints are not handled by means of a "group chat" but are handled professionally with full confidentiality adhered to. What should have been an enjoyable stay to celebrate my birthday was anything but and not what I would expect of a hotel that describes itself as part of the "finesse collection boutique hotel's ".Having stayed with you before I was reassured that this would be an enjoyable experience this stay fell well short of what is acceptable.

See Reviews on tripadvisor.com

Close Review

Hotel description Book Premier Inn Derby City Centre to stay at the centre of England's most central city. Learn about Derby's vital industrial past at Derby Silk Mill. Wander round the Cathedral Quarter and its independent shops, cafes and bars. Venture out to the Peak District. And most importantly, see for yourself whether Derby is the best place in the world to drink real ale. At our Derby hotel, you can enjoy a sit-down meal at Thyme before retiring to one of our new-generation bedrooms, each featuring an impressive 40" flat screen TV, bright, modern bathroom with a large shower head and slumber-inducing, king-size Hypnos bed.

Read less

Derby City Centre (Cathedral Quarter) hotel

The Cathedral Quarter is round the corner from this centrally located hotel

Map unavailable

Please upgrade your browser to use this map

Cookies, pixel tags and similar technologies we use