Folkestone (Channel Tunnel) hotel

Very Nice staff at reception. Unfortunately the last room occupants left extrement All over the loo, side, lid, back. The nice staff member at reception was altered and advised it would be reported. Also the room had no cooling system. So if you stay here, bring your own Cleaning Wipes, marigold disposable gloves, disposable house slippers, and cooling mat.🤮

We stayed here for 2 nights in early May before going to Europe on the tunnel and thought it would be a perfect stop off ...... we were so wrong!! When we arrived the temperature outside was a very pleasant 19 degrees and sunny but the thermostat in the room was showing 24!! As the day rolled into evening the temperature in the room kept rising, even though we got a floor fan from the staff it made absolutely NO difference. By the time we were ready for bed, around 11pm, the room temperature had risen to 26.5 degrees making it impossible to sleep. The best the staff could offer was a duvet cover (to use as a sheet) rather than the actual duvet - it made no difference. By the second night the room temperature was 27 degrees. We have stayed in many Premier Inns over the years and have never had a problem so decided we would contact their customer service to instigate their "good night guarantee" but were told it was basically not their problem because we had booked a hotel which was listed without aircon!!! Perhaps I am nieve but it seriously never crossed my mind to look for aircon, in the UK, in May! The attitude of the staff at the hotel, and even worse the "could not care less" attitude of their customer service has made highly unlikely to use a Premier Inn again. This particular Premier Inn is in serious need of an upgrade, especially the aircon. It looks tired and very dated and the furniture and facilities here prove it. If you want a good nights sleep then DON'T stay here!!

Really smelly room. Also no air conditioning. Asked to be moved but receptionist not able to help. Expect more for around £100/night. Will look elsewhere next time. 🙁

On arriving at 2.50, the older receptionist was not a happy, cheerful, helpful self, who barked at us, saying we could not get our room until 3 pm. Obviously having a bad day! Anyway, we registered our car so it wouldn't get towed off It seems everywhere is private land, so no free parking anywhere for anyone! The hotel was good, ample tea available, and in the pub across the way, they did a really good dinner. The breakfast was not as good as we had thought it would be.

Premier Inn at Folkstone ( Channel Tunnel) is friendly hotel with the usual expectations of Premier Inns. Unfortunately, it is looking a little lacklustre and in need of an update in decor terms. Also the hotel does not have Air Conditioning, just a portable fan. Given the hotel location and our seemingly increasing hot spells, Aircon would have been nice. Also injured my thumb on a tarten style chair where a staple or two were exposed on the left chair arm ( Room 215). This was reported to reception and notes, so feel sure it will be repaired. Bakehouse + Pub was very good, food quality and value, reasonable enough. Breakfast too provided a wide and comprehensive range, wish it was Yorkshire Tea though, not PG Tips. Car Parking was easy and free to guests and had evidence of CCTV. Couple of small niggles on behalf of our friends who were on the second floor at the front of the hotel and were awoken at 2.30am with people coming in and a small group talking loudly at around 4.00am. Zircon would at least mean the window could stay closed to reduce noise levels. We would stay again as on balance, we only observed small niggles overall. Finally, a huge vote of thanks to the Cleaning Lady for handing in my wife's handbag all Intact, hope she got the reward we left her.