Q: What’s the difference between Flex, Semi-Flex, Advance, Standard and Non-Flex rates?

Flex – Pay now or on arrival, fully refundable with free cancellation up to 1pm on the day of arrival . Our most flexible rate – you can cancel and get a full refund up to 1pm on the day of arrival. You can also amend your booking at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date). Semi-Flex – Pay now, fully refundable with free cancellation up to three full days before arrival. Fairly flexible rate – you can cancel and get a full refund up to three full days before arrival. No refunds after that date. You can also amend your booking date at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date). Advance – Pay now, fully refundable with free cancellation up to 28 full days before arrival, free to amend thereafter until the day of arrival. Fairly flexible rate – you can cancel and get a full refund up to 28 full days before arrival. No refunds after that date. You can also amend your booking date at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date). Standard – Pay now, non-refundable. Free to amend booking at the same hotel up to 1pm on the day of arrival. Slightly flexible rate – you won’t be able to cancel and get a full refund, but you can amend your booking at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date). Non-Flex – Pay now. No amends or refunds. Our least flexible rate – you won’t be able to cancel or amend your stay after booking.

Question 1

What is Stockton-on-Tees famous for?

Accepted Answer

Stockton-on-Tees is famously known as the birthplace of the world’s first passenger railway. Back in 1825, the Stockton and Darlington Railway opened, connecting coal mines to the River Tees, and it changed transport forever. Beyond its railway heritage, the town is known for its lively markets, historic buildings and riverside areas. It also has a strong industrial past, which shaped the modern town you see today, blending history with contemporary shops, eateries and cultural spaces.

Question 2

Is Stockton-on-Tees worth visiting?

Accepted Answer

Yes! Stockton-on-Tees offers a mix of history, modern attractions and natural beauty. Visitors can enjoy riverside walks along the Tees, explore the bustling markets or take in cultural highlights at local galleries and historic sites. It’s an ideal spot for a weekend break, especially if you want a base for exploring the surrounding Teesside area, including picturesque villages, countryside walks and nearby beaches. Families, couples and solo travellers will find plenty to keep them entertained.

Question 3

What is Stockton-on-Tees known for?

Accepted Answer

The town is known for its railway heritage, lively town centre and riverfront scenery. Key highlights include the historic High Street, the old railway landmarks and places to eat and shop locally. Stockton-on-Tees also hosts events and festivals throughout the year, from music and arts to seasonal fairs.

Question 4

What to do in Stockton-on-Tees?

Accepted Answer

There’s lots to keep you busy in Stockton-on-Tees:

• Take a riverside stroll along the Tees Barrage and enjoy watersports or wildlife spotting.

• Visit Stockton High Street and the markets for shopping and local food.

• Explore historic sites like Preston Hall Gardens or the railway heritage sites.

• Enjoy cultural activities at local galleries, theatres or community events.

• Spend a family-friendly day at nearby parks or leisure centres.

Question 5

What’s near Stockton-on-Tees?

Accepted Answer

Stockton-on-Tees is perfectly positioned to explore the wider Teesside and Northeast England region. Nearby towns include Middlesbrough, Darlington and Hartlepool. You can also reach coastal areas like Seaton Carew and Redcar within a short drive, or head to the North York Moors National Park for outdoor adventures.

Question 6

Is there anything fun to do in Stockton?

Accepted Answer

Definitely! Stockton-on-Tees has a variety of activities to suit all kinds of visitors. Outdoors enthusiasts can explore the riverside paths along the Tees, try water sports at the Tees Barrage or enjoy cycling and walking trails through Preston Park or Ropner Park. Families will find plenty to do, from playgrounds and mini-golf to seasonal events like food festivals, craft fairs and Christmas markets. Culture lovers can visit local galleries such as the Arts Centre or catch live performances at the Georgian Theatre and other venues. History buffs can explore heritage sites like Preston Hall Museum or learn about the town’s railway legacy. When it comes to food and drink, the town has everything from cosy cafes and artisan bakeries to lively pubs and restaurants serving local and international dishes. Plus, there’s always something happening on the High Street or in the town square, from outdoor concerts to community events.

Question 7

How far is Stockton from the beach?

Accepted Answer

Stockton-on-Tees is very close to the coast. Seaton Carew Beach and Redcar Beach are both around a 15–20 minute drive, making them perfect for a half-day trip. These beaches are ideal for walks, paddling or enjoying traditional seaside snacks, giving visitors the chance to combine town attractions with the North East coastline.

Question 8

What’s the difference between Flex, Semi-Flex, Advance, Standard and Non-Flex rates?

Accepted Answer

Flex – Pay now or on arrival, fully refundable with free cancellation up to 1pm on the day of arrival. Our most flexible rate – you can cancel and get a full refund up to 1pm on the day of arrival. You can also amend your booking at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date).

Semi-Flex – Pay now, fully refundable with free cancellation up to three full days before arrival. Fairly flexible rate – you can cancel and get a full refund up to three full days before arrival. No refunds after that date. You can also amend your booking date at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date).

Advance – Pay now, fully refundable with free cancellation up to 28 full days before arrival, free to amend thereafter until the day of arrival. Fairly flexible rate – you can cancel and get a full refund up to 28 full days before arrival. No refunds after that date. You can also amend your booking date at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date).

Standard – Pay now, non-refundable. Free to amend booking at the same hotel up to 1pm on the day of arrival. Slightly flexible rate – you won’t be able to cancel and get a full refund, but you can amend your booking at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date).

Non-Flex – Pay now. No amends or refunds. Our least flexible rate – you won’t be able to cancel or amend your stay after booking.

Question 9

What time is check-in and checkout?

Accepted Answer

Our standard check-in time is 3pm. For an additional fee*, you can start your stay sooner with early check-in from 11am. Add early check-in to your stay while making your booking, or afterwards by managing your stay in your Premier Inn account. Early check-in is subject to availability and not available at all Premier Inn hotels.

Checkout is by 12 noon on your departure date. If luggage storage is available, our teams will be happy to store any bags for you if you’d like to check out before 12pm.

*Prices and times will vary depending on date and location.

Question 10

Can I check in early?

Accepted Answer

For an additional fee*, you can start your stay sooner with early check-in from 11am. Add early check-in to your stay while making your booking, or afterwards by managing your stay in your Premier Inn account. Early check-in is subject to availability and not available at all Premier Inn hotels.

*Prices and times will vary depending on date and location.

Question 11

What is Premier Inn CleanProtect™?

Accepted Answer

In 2020 we launched Premier Inn CleanProtect™, our rigorous, daily cleaning method that’s used throughout our UK & Ireland hotels. Developed in partnership with Diversey, a global leader in cleaning and hygiene products for the healthcare and hospitality industries, our promise seeks to give you extra peace of mind so you can always book and stay with confidence.

Check-in - minimising contact at reception and providing hand sanitiser in most public areas for peace of mind.

Bed linen and towels - laundering all our linen and towels at over 60°C to thermally disinfect them, so you can enjoy a great night’s sleep. We’ve also placed spare pillows in a zip-up bag, for extra peace of mind.

Equipping our teams - providing our team members with all the equipment and sanitisers they need, as well as always operating in the safest way possible for our teams and guests.

A generous serving of safety - you can relax knowing that enhanced cleaning measures are in place throughout our restaurants. Tables are cleaned between visits and contactless payment is in place too, so you can dine safely and comfortably with us every time.

Clean on request - if you'd like your room cleaned during your stay with us, just let us know at reception and use the handy door hanger on the back of your door by 12pm each day.

Question 12

What facilities are provided for customers with disabilities?

Accepted Answer

Most Premier Inns have specially-adapted rooms allowing easier access for customers with disabilities. If there is no specially-adapted room available at the hotel of your choice, we will be happy to offer you alternative accommodation at a nearby Premier Inn. If you have difficulty walking, but do not need a specially-adapted room, please feel free to request a room near reception on the ground floor for easy access.

If you'd like get in touch, you can reach out to our specialist team via email at pi.accessible@whitbread.com or call us on 0333 0919 817 between 9am and 5pm Monday-Friday (calls charged at local rate).

Question 13

Can I bring my pet to a Premier Inn hotel?

Accepted Answer

Unfortunately, with the exception of trained assistance dogs, we don't allow pets to stay at our hotels.

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