Q: What’s the difference between Flex, Semi-Flex, Advance, Standard and Non-Flex rates?

Flex – Pay now or on arrival, fully refundable with free cancellation up to 1pm on the day of arrival . Our most flexible rate – you can cancel and get a full refund up to 1pm on the day of arrival. You can also amend your booking at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date). Semi-Flex – Pay now, fully refundable with free cancellation up to three full days before arrival. Fairly flexible rate – you can cancel and get a full refund up to three full days before arrival. No refunds after that date. You can also amend your booking date at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date). Advance – Pay now, fully refundable with free cancellation up to 28 full days before arrival, free to amend thereafter until the day of arrival. Fairly flexible rate – you can cancel and get a full refund up to 28 full days before arrival. No refunds after that date. You can also amend your booking date at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date). Standard – Pay now, non-refundable. Free to amend booking at the same hotel up to 1pm on the day of arrival. Slightly flexible rate – you won’t be able to cancel and get a full refund, but you can amend your booking at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date). Non-Flex – Pay now. No amends or refunds. Our least flexible rate – you won’t be able to cancel or amend your stay after booking.

Question 1

Is it worth visiting Kilmarnock?

Accepted Answer

Yes, Kilmarnock is well worth a visit, especially if you're interested in Scottish history, green spaces and culture. From exploring Dean Castle Country Park with its historic castle and woodland trails, to discovering the legacy of Robert Burns at the Burns Monument Centre, there's lots to enjoy! Add in a lively arts scene, local shops and nearby countryside, and it makes for a great short stay.

Question 2

What is Kilmarnock known for?

Accepted Answer

Kilmarnock is known for its strong connection to Robert Burns, with the first edition of his poems printed here in 1786. It’s also famous for Johnnie Walker whisky, which began production in the town. Today, it's known for Dean Castle, the Dick Institute (a major museum and gallery) and as a hub of Ayrshire history and culture. The town also played a big role during the Industrial Revolution and still carries traces of its engineering and textile past.

Question 3

What river runs through Kilmarnock?

Accepted Answer

The River Irvine flows through Kilmarnock, with several smaller burns joining it along the way. It adds some great walking routes and green spaces to the town, especially near Kay Park and Dean Castle Country Park.

Question 4

Is Kilmarnock a big town?

Accepted Answer

Kilmarnock is one of the larger towns in the region and has a busy town centre, a variety of neighbourhoods and good transport links, giving it the feel of a well-developed urban area while still being easy to get around.

Question 5

Is there anything to do in Kilmarnock?

Accepted Answer

Yes, Kilmarnock has plenty to keep visitors busy. Dean Castle Country Park is a top pick, with a 14th-century castle, woodland walks, an adventure playground and a small animal area – all free to enjoy. In Kay Park, you’ll find Scotland’s largest Burns monument and the Burns Monument Centre, which explores the poet’s life and local history. Art and culture fans can visit The Dick Institute, home to exhibitions, museum collections and family-friendly events. There’s also the Palace Theatre for live shows, and a mix of shops, cafes and green spaces throughout the town. Whether you're into heritage, the outdoors or just a relaxed day out, Kilmarnock has a bit of everything.

Question 6

Does Kilmarnock have a beach?

Accepted Answer

No, Kilmarnock itself doesn’t have a beach, but it’s not far from the coast. Seaside towns like Troon, Irvine and Ayr are all within a 30–40-minute drive, making a beach trip easy if you're staying in Kilmarnock.

Question 7

What shops are there in Kilmarnock?

Accepted Answer

Kilmarnock has a mix of high street stores, supermarkets and independent shops. The town centre includes popular fashion and homeware chains, while local boutiques, cafes and bakeries add a nice variety. There are also retail parks on the edge of town, and indoor markets with everything from crafts to fresh produce.

Question 8

Does Kilmarnock have a train station?

Accepted Answer

Yes, Kilmarnock has a well-connected train station with regular services to Glasgow, Ayr and Dumfries. It’s a great option if you’re travelling by rail, and the station is just a short walk from the town centre.

Question 9

What’s the difference between Flex, Semi-Flex, Advance, Standard and Non-Flex rates?

Accepted Answer

Flex – Pay now or on arrival, fully refundable with free cancellation up to 1pm on the day of arrival. Our most flexible rate – you can cancel and get a full refund up to 1pm on the day of arrival. You can also amend your booking at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date).

Semi-Flex – Pay now, fully refundable with free cancellation up to three full days before arrival. Fairly flexible rate – you can cancel and get a full refund up to three full days before arrival. No refunds after that date. You can also amend your booking date at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date).

Advance – Pay now, fully refundable with free cancellation up to 28 full days before arrival, free to amend thereafter until the day of arrival. Fairly flexible rate – you can cancel and get a full refund up to 28 full days before arrival. No refunds after that date. You can also amend your booking date at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date).

Standard – Pay now, non-refundable. Free to amend booking at the same hotel up to 1pm on the day of arrival. Slightly flexible rate – you won’t be able to cancel and get a full refund, but you can amend your booking at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date).

Non-Flex – Pay now. No amends or refunds. Our least flexible rate – you won’t be able to cancel or amend your stay after booking.

Question 10

What time is check-in and checkout?

Accepted Answer

Our standard check-in time is 3pm. For an additional fee*, you can start your stay sooner with early check-in from 11am. Add early check-in to your stay while making your booking, or afterwards by managing your stay in your Premier Inn account. Early check-in is subject to availability and not available at all Premier Inn hotels.

Checkout is by 12 noon on your departure date. If luggage storage is available, our teams will be happy to store any bags for you if you’d like to check out before 12pm.

*Prices and times will vary depending on date and location.

Question 11

Can I check in early?

Accepted Answer

For an additional fee*, you can start your stay sooner with early check-in from 11am. Add early check-in to your stay while making your booking, or afterwards by managing your stay in your Premier Inn account. Early check-in is subject to availability and not available at all Premier Inn hotels.

*Prices and times will vary depending on date and location.

Question 12

What is Premier Inn CleanProtect™?

Accepted Answer

In 2020 we launched Premier Inn CleanProtect™, our rigorous, daily cleaning method that’s used throughout our UK & Ireland hotels. Developed in partnership with Diversey, a global leader in cleaning and hygiene products for the healthcare and hospitality industries, our promise seeks to give you extra peace of mind so you can always book and stay with confidence.

Check-in - minimising contact at reception and providing hand sanitiser in most public areas for peace of mind.

Bed linen and towels - laundering all our linen and towels at over 60°C to thermally disinfect them, so you can enjoy a great night’s sleep. We’ve also placed spare pillows in a zip-up bag, for extra peace of mind.

Equipping our teams - providing our team members with all the equipment and sanitisers they need, as well as always operating in the safest way possible for our teams and guests.

A generous serving of safety - you can relax knowing that enhanced cleaning measures are in place throughout our restaurants. Tables are cleaned between visits and contactless payment is in place too, so you can dine safely and comfortably with us every time.

Clean on request - if you'd like your room cleaned during your stay with us, just let us know at reception and use the handy door hanger on the back of your door by 12pm each day.

Question 13

What facilities are provided for customers with disabilities?

Accepted Answer

Most Premier Inns have specially-adapted rooms allowing easier access for customers with disabilities. If there is no specially-adapted room available at the hotel of your choice, we will be happy to offer you alternative accommodation at a nearby Premier Inn. If you have difficulty walking, but do not need a specially-adapted room, please feel free to request a room near reception on the ground floor for easy access.

If you'd like get in touch, you can reach out to our specialist team via email at pi.accessible@whitbread.com or call us on 0333 0919 817 between 9am and 5pm Monday-Friday (calls charged at local rate).

Question 14

Can I bring my pet to a Premier Inn hotel?

Accepted Answer

Unfortunately, with the exception of trained assistance dogs, we don't allow pets to stay at our hotels.

Premier Inn Kilmarnock

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