Kilmarnock hotel

We have used premier inn all over Britain. Without a doubt this one is shocking and we will never visit again. We start with arrival and a young man who clearly did not want to be there and said the absolute minimum. No pleasantries , he didn't even ask if we were having dinner or breakfast there. This is the worst reception we have ever had in any hotel. Room was dirty, not just wear and tear but inside the toilet was filthy. In addition the room was stiffling hot all night with an inadequate fan. Finally don't be fooled by the claims of unlimited breakfast at the Cotton Mill next door... No such thing as the waitress takes your order and it's one of each item with a very limited range at the Continental selection. We will never return as there are lots of places in Kilmarnock.

I had an amazing stay at Kilmarnock, all the staff were lovely and very helpful, nice, clean, spacious rooms and a nice restaurant next door.

No assisted room and tv broken. However overall it still remains a good comfortable clean place to stay to visit my realtives

The room was as expected: clean and airy. The customer service was outstanding. Visiting the local hospital from the Isle of Arran, I was unsure about how many nights to book. After one night it looked as though the ferry home might be cancelled. Looking to book two more nights, I had difficulties doing it online. The person on reception was called Angela. She did the booking for me. I won't bore anybody with the details but she encountered some issues with my request. Not only did she get stuck in to resolve them, she worked at it until I not only had a room but a favourable price too, without having to change rooms for the third night. This is an employee who is not satisfied with the extra mile. She brought goodwill, determination and intelligence to the task, even though she knew that I may have to cancel one or both of those nights. In the end, I cancelled night three. After all her work, she was even gracious about that. I worked 20 years in education and 10 in retail. In my experience, that standard of professionalism is not the norm. I was seriously impressed and I hope she sees this review and takes it as a "thank you".

Stayed for one night and, unfortunately, this was probably my poorest Premier Inn experience to date. The staff were the highlight — warm, welcoming, and genuinely accommodating. I actually felt sorry for them, as they’re clearly doing their best while having to deal with guests disappointed by the state of the property. The product itself is very tired and worn, and it’s clear that the hotel is in urgent need of refurbishment. This just doesn’t reflect the consistency and quality Premier Inn is known for — particularly when it comes to comfort and quality of sleep, neither of which were delivered here. Come on, Premier Inn — this property needs attention to bring it back in line with your usual standards.