Q: What’s the difference between Flex, Semi-Flex, Advance, Standard and Non-Flex rates?

Flex – Pay now or on arrival, fully refundable with free cancellation up to 1pm on the day of arrival . Our most flexible rate – you can cancel and get a full refund up to 1pm on the day of arrival. You can also amend your booking at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date). Semi-Flex – Pay now, fully refundable with free cancellation up to three full days before arrival. Fairly flexible rate – you can cancel and get a full refund up to three full days before arrival. No refunds after that date. You can also amend your booking date at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date). Advance – Pay now, fully refundable with free cancellation up to 28 full days before arrival, free to amend thereafter until the day of arrival. Fairly flexible rate – you can cancel and get a full refund up to 28 full days before arrival. No refunds after that date. You can also amend your booking date at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date). Standard – Pay now, non-refundable. Free to amend booking at the same hotel up to 1pm on the day of arrival. Slightly flexible rate – you won’t be able to cancel and get a full refund, but you can amend your booking at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date). Non-Flex – Pay now. No amends or refunds. Our least flexible rate – you won’t be able to cancel or amend your stay after booking.

Question 1

Is Lisburn worth visiting?

Accepted Answer

Yes, Lisburn is well worth a visit, especially if you enjoy history, green spaces and a relaxed pace. It’s known for its restored Castle Gardens, linen heritage and easy access to the surrounding countryside. The city has a good mix of cultural attractions, parks, shops and seasonal events, making it a great day trip or a stop on a wider Northern Ireland itinerary.

Question 2

What is Lisburn famous for?

Accepted Answer

Lisburn is famous for its role in the Irish linen industry. The city played a major part in producing and exporting high-quality linen for centuries, a story told in detail at the Irish Linen Centre & Lisburn Museum. It’s also known for Castle Gardens, Wallace Park and its lively markets and festivals throughout the year.

Question 3

Is Lisburn a town or a city?

Accepted Answer

Lisburn is officially a city. It was granted city status in 2002 as part of Queen Elizabeth II’s Golden Jubilee celebrations. Despite its city status, Lisburn still has a friendly, easy-to-explore feel that visitors often associate with smaller towns.

Question 4

What river runs through Lisburn?

Accepted Answer

The River Lagan runs through Lisburn, winding its way from the Mourne Mountains towards Belfast. The Lagan is a scenic feature of the city, with riverside paths and green spaces where you can enjoy walks and cycling.

Question 5

What is there to do in Lisburn?

Accepted Answer

Start with a wander through Castle Gardens, the historic site of Lisburn Castle, which has been beautifully restored and opened as a public park. It’s a lovely spot for a peaceful stroll or a picnic surrounded by history. Next, head to the Island Arts Centre, a creative space with a sculpture trail, artisan workshops and regular programmes for children. Visit the Irish Linen Centre & Lisburn Museum, where you can discover how Lisburn became a key player in the linen industry. When it’s time for some fresh air, Wallace Park is perfect for a walk, a game of tennis or simply just relaxing in the greenery. If shopping is on your list, explore Bow Street Mall for high street names or browse the independent stores dotted around the city centre. Depending on when you visit, you might also catch one of Lisburn’s lively seasonal events or markets, which fill the streets with music, food and a great atmosphere.

Question 6

Does Lisburn have a beach?

Accepted Answer

No, Lisburn doesn’t have a beach, as it’s inland. However, the coast isn’t far away, you can reach sandy beaches and seaside towns within about an hour’s drive, making it easy to combine a city visit with a day by the sea.

Question 7

Does Lisburn have a train station?

Accepted Answer

Yes, Lisburn has a train station with regular services to Belfast, Dublin and other parts of Northern Ireland. The station is centrally located, making it convenient for visitors arriving by rail or planning day trips to other destinations.

Question 8

Is Lisburn good for shopping?

Accepted Answer

Lisburn is a good spot for shopping, with a mix of high street stores, independent boutiques and a covered shopping centre at Bow Street Mall. The city also has markets where you can browse fresh produce, crafts and local goods. Whether you’re after everyday essentials or something unique, there’s plenty to explore.

Question 9

What’s the difference between Flex, Semi-Flex, Advance, Standard and Non-Flex rates?

Accepted Answer

Flex – Pay now or on arrival, fully refundable with free cancellation up to 1pm on the day of arrival. Our most flexible rate – you can cancel and get a full refund up to 1pm on the day of arrival. You can also amend your booking at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date).

Semi-Flex – Pay now, fully refundable with free cancellation up to three full days before arrival. Fairly flexible rate – you can cancel and get a full refund up to three full days before arrival. No refunds after that date. You can also amend your booking date at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date).

Advance – Pay now, fully refundable with free cancellation up to 28 full days before arrival, free to amend thereafter until the day of arrival. Fairly flexible rate – you can cancel and get a full refund up to 28 full days before arrival. No refunds after that date. You can also amend your booking date at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date).

Standard – Pay now, non-refundable. Free to amend booking at the same hotel up to 1pm on the day of arrival. Slightly flexible rate – you won’t be able to cancel and get a full refund, but you can amend your booking at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date).

Non-Flex – Pay now. No amends or refunds. Our least flexible rate – you won’t be able to cancel or amend your stay after booking.

Question 10

What time is check-in and checkout?

Accepted Answer

Our standard check-in time is 3pm. For an additional fee*, you can start your stay sooner with early check-in from 11am. Add early check-in to your stay while making your booking, or afterwards by managing your stay in your Premier Inn account. Early check-in is subject to availability and not available at all Premier Inn hotels.

Checkout is by 12 noon on your departure date. If luggage storage is available, our teams will be happy to store any bags for you if you’d like to check out before 12pm.

*Prices and times will vary depending on date and location.

Question 11

Can I check in early?

Accepted Answer

For an additional fee*, you can start your stay sooner with early check-in from 11am. Add early check-in to your stay while making your booking, or afterwards by managing your stay in your Premier Inn account. Early check-in is subject to availability and not available at all Premier Inn hotels.

*Prices and times will vary depending on date and location.

Question 12

What is Premier Inn CleanProtect™?

Accepted Answer

In 2020 we launched Premier Inn CleanProtect™, our rigorous, daily cleaning method that’s used throughout our UK & Ireland hotels. Developed in partnership with Diversey, a global leader in cleaning and hygiene products for the healthcare and hospitality industries, our promise seeks to give you extra peace of mind so you can always book and stay with confidence.

Check-in - minimising contact at reception and providing hand sanitiser in most public areas for peace of mind.

Bed linen and towels - laundering all our linen and towels at over 60°C to thermally disinfect them, so you can enjoy a great night’s sleep. We’ve also placed spare pillows in a zip-up bag, for extra peace of mind.

Equipping our teams - providing our team members with all the equipment and sanitisers they need, as well as always operating in the safest way possible for our teams and guests.

A generous serving of safety - you can relax knowing that enhanced cleaning measures are in place throughout our restaurants. Tables are cleaned between visits and contactless payment is in place too, so you can dine safely and comfortably with us every time.

Clean on request - if you'd like your room cleaned during your stay with us, just let us know at reception and use the handy door hanger on the back of your door by 12pm each day.

Question 13

What facilities are provided for customers with disabilities?

Accepted Answer

Most Premier Inns have specially-adapted rooms allowing easier access for customers with disabilities. If there is no specially-adapted room available at the hotel of your choice, we will be happy to offer you alternative accommodation at a nearby Premier Inn. If you have difficulty walking, but do not need a specially-adapted room, please feel free to request a room near reception on the ground floor for easy access.

If you'd like get in touch, you can reach out to our specialist team via email at pi.accessible@whitbread.com or call us on 0333 0919 817 between 9am and 5pm Monday-Friday (calls charged at local rate).

Question 14

Can I bring my pet to a Premier Inn hotel?

Accepted Answer

Unfortunately, with the exception of trained assistance dogs, we don't allow pets to stay at our hotels.

Premier Inn Lisburn

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