Lisburn hotel

Have stayed here several times now and always receive a warm welcome from the staff who we've got to know quite well.The hotel is situated on the outskirts of Lisburn with a decent sized carpark and is only about fifteen minutes walk away from the large Sprucefield retail park .The hotel has got air conditioning but has the added advantage of opening windows which is good as we like breathing in natural air when asleep. At the back of the hotel is the River Lagan which is tree lined and offers some good walks into Lisburn and beyond in peace and quiet compared to the very busy Hillsborough road outside the hotel.

We were a large group who had pre booked 10 rooms. A bit chaotic at check-in as there was a computer glitch but the receptionist was very calm and apologetic. Nice comfortable rooms, some had a bath as well as a shower. Endless supply of tea/coffee at reception. Fresh milk available on request. Note rooms not cleaned daily and towels not changed unless requested The staff were all lovely and very helpful organising taxis, recommending pubs and eateries Great value if you book well in advance. Near a massive M&S, Costa coffee and bus stop which takes you into Belfast central station. We would return.

I didn't stay, I just called in for Breakfast. The Breakfast was great, full range of different breads, cereals, fruit drinks, different kinds of teas, then as much fried breakfast as you want. The staff on duty were really friendly too, listening to the stories of the guys who where over on business by themselves, how they had just made the ferry and so on. The atmosphere was calm and friendly just like you would want in when your just waking up. I give it 5 stars or green circles, whatever.

Hotel Room (5/5) We went for a Premier Plus room, which we were very pleased with. This was clean & the room was very quiet, & overall we had an enjoyable week in Northern Ireland. Restaurant (4/5) We have read some negative comments in regard to the restaurant, kitchen issues & slow service. We went to your restaurant twice & were overall happy with the service & food provided. Housekeeping (1/5) We were staying for a week in a Premier Plus room & asked that each day housekeeping would come in to clean & replenish the bottled water, coffee & tea & chocolates. But apart from the first day, this never happened. Each day we would come back & have to go down to reception to ask for items for the room. It states that we would need to request housekeeping the day before, but we were assured a few times during our stay that they had made a note & the room would be cleaned. Twice during our week, I recall the person on reception noted that we were the couple staying for a week & asking for the room to be cleaned & replenished daily, so it is not that this was not known by staff. And at least twice I checked with the person on reception that housekeeping would be in each day for the rest of our stay, & each time they made a note on the system, assuring us that it would be done. One day whilst leaving, we even asked the lady doing housekeeping that our room was to be cleaned & replenished & she said if we had requested then we would be on the list. When we returned later, it had not been done again. Reception Staff (4/5) Each staff member on the reception desk was polite & helpful. And each time I went down to complain that housekeeping had not been to do our room, they were very apologetic & made sure that we had the items replenished in our room. The only reason I have only given 4/5 is that somehow our request for housekeeping was possibly not passed on to them. So overall, we enjoyed our week in Lisburn & if we came back to the area we would consider using this Premier Inn again, but will just make sure our room was replenished daily.

The room was well equipped, quiet, bed comfortable all the appliances worked etc good value for money. I'd hesitate to go back because restaurant service was agonizingly slow, Almost made me late for the conference I'd travelled to attend. Breakfast buffet was varied and generous, hot meals what you'd expect from industrial fast food or take away quality. Others who came after me ate and left before my order arrived. Take away - go for the buffet if you're on a work schedule.