Belfast City Cathedral Quarter hotel

We stayed 3 nights for my birthday, at just under £600 for room only I was disappointed. Seemed to be minimum staff, who are very pleasant but run off their feet.Needed earplugs as a front room due to noise, on the 5th floor. Small elevator, one was out of order so people were queuing for the other.You had to ask for a room clean if staying for more than one night.I have an elevator phobia so walking up 5 flights of stairs was not great.Felt very much a self service hotel. They need more staff and at this price breakfast should be included, you should have a choice of room and floor on booking.Our request for extra pillows never came and was told I could ask the staff to clean our room if they were already on our floor.Not the service I expect from a Premier Inn.

great location and value for overnight stay. down side was noise in the morning. could not get a lie in due to noise. very early wake up with what sounded like gas bottles in a bowling alley followed by drilling constantly from 8am. There used to be parking at this site also but that has now gone.

Positives: good location, got the quiet room we requested That's where it ends spend little more for nicer hotel Negative: room unclean when we arrived reported to reception was told would be sorted along with extra towels 2 hours later nothing. Asked at reception again they said house keeping was supposed to do it. They reported it for manager next day. Next day nothing done asked again at reception at 11am for room to be cleaned when we were out 5 hours later not done yet again. I am chronic asthmatic staying in dusty room disturbed my sleep as I had difficulty breathing. Breakfast not worth it lukewarm breakfast, with some yogurts and tinned fruit that's about it. The rashers were so thin they were see through. There's plenty of nice cafes nearby not worth the money at all. Disappointing stay manager and house keeping obviously doesn't want to help

Avoid if you can - lift renovations, roadworks - i thought it would be ok with my room being very near the roadworks but hadn't taken into account that it was right over the noisy street with booming music, screaming and shouting from all the revelry going on up and down the street - awful. Can't wait to leave.

I have stayed in many Premier Inn hotels over the years and have consistently had excellent experiences. I have often left five-star reviews and have specifically praised staff members who have provided exceptional customer service. Unfortunately, my experience at this hotel was completely at odds with the standards I have come to expect from Premier Inn. My booking included a pre-paid Premier Inn breakfast. When I arrived for breakfast, I was checked in by a member of staff, Magda. Only after a lengthy check-in process was I informed that there would be no hot breakfast available because the chef was absent. At no stage was this communicated proactively and there was no apology for the inconvenience caused. While I appreciate that staff illness can occur unexpectedly, customers who have pre-paid for breakfast should be informed immediately and treated with courtesy and empathy. Instead, the situation was handled as though it were entirely normal. I then asked whether I could have a croissant while waiting for my daughter to come down so that we could go elsewhere for a hot breakfast. Magda advised that this would be considered taking breakfast and would therefore make me ineligible for a refund. I found this position unreasonable given that the hot breakfast I had paid for was unavailable. I subsequently went to Reception to raise my concerns. The receptionist, Nathan, immediately distanced himself from the issue, stating that the restaurant was operated by a different company. I explained that the breakfast is marketed, sold and advertised as a Premier Inn breakfast and was included as part of my Premier Inn booking. In my view, Premier Inn cannot sell a product under its own brand and then deny responsibility when there is a problem. What disappointed me most was not the absence of a chef but the complete lack of empathy, ownership or apology. I was forced to pursue the matter myself and eventually obtained a refund, but at no point did Nathan offer any meaningful apology or acknowledgement of the inconvenience caused. The situation became even more concerning later in the morning when I asked whether the hotel could store our luggage after checkout. We had only two small overnight bags. Nathan stated that there was no space available. These were two small overnight bags rather than large suitcases. Given their size, I found it difficult to understand how a hotel of this size could have no capacity whatsoever to accommodate them for a short period. While I appreciate that storage facilities may sometimes be limited, the refusal, particularly following my earlier complaint, left me feeling that my request was not being considered fairly. I therefore asked whether this was a policy applied to all guests or whether my earlier complaint had influenced the decision. Rather than addressing my concern professionally, Nathan told me to leave the premises. I was shocked by this response. At all times I remained polite and simply sought an explanation. Being asked to leave after raising a legitimate complaint is completely unacceptable customer service. I was also concerned that neither Nathan nor another colleague present appeared to be wearing a uniform or visible name badge. When I asked the second colleague for his name, he refused to provide it. In addition, construction work was taking place in the hotel lobby during my stay. I did not observe any safety barriers around the work area, nor was there any apology or warning given to guests regarding the disruption. The fundamental issue here is not that a chef was absent or that breakfast service was disrupted. Problems occur in every business. The real issue is the way the situation was handled. Throughout the morning there was a complete lack of empathy, accountability, professionalism and customer care. Not once was there a sincere apology. Not once did anyone appear to understand why a guest who had pre-paid for breakfast and then been denied basic post-checkout assistance might be frustrated. As someone who has always had positive experiences with Premier Inn, I find this particularly disappointing. This hotel appears to be a significant outlier compared with every other Premier Inn I have used. While I appreciate the breakfast refund was eventually processed, I do not believe this adequately addressed the first issue.