Q: What’s the difference between Flex, Semi-Flex, Advance, Standard and Non-Flex rates?

Flex – Pay now or on arrival, fully refundable with free cancellation up to 1pm on the day of arrival . Our most flexible rate – you can cancel and get a full refund up to 1pm on the day of arrival. You can also amend your booking at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date). Semi-Flex – Pay now, fully refundable with free cancellation up to three full days before arrival. Fairly flexible rate – you can cancel and get a full refund up to three full days before arrival. No refunds after that date. You can also amend your booking date at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date). Advance – Pay now, fully refundable with free cancellation up to 28 full days before arrival, free to amend thereafter until the day of arrival. Fairly flexible rate – you can cancel and get a full refund up to 28 full days before arrival. No refunds after that date. You can also amend your booking date at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date). Standard – Pay now, non-refundable. Free to amend booking at the same hotel up to 1pm on the day of arrival. Slightly flexible rate – you won’t be able to cancel and get a full refund, but you can amend your booking at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date). Non-Flex – Pay now. No amends or refunds. Our least flexible rate – you won’t be able to cancel or amend your stay after booking.

Question 1

What is Chelmsford known for?

Accepted Answer

Chelmsford is known for its rich history, being one of the oldest recorded cities in the UK and for its role as a vibrant shopping. It’s also famous for being the home of the world’s first recorded electric telegraph, developed by Sir Charles Wheatstone and Sir William Fothergill Cooke.

Question 2

What is the nicest part of Chelmsford?

Accepted Answer

One of the nicest parts of Chelmsford is Hylands House and Estate, a beautiful parkland with woodlands, gardens and mansion. The Bond Street area is also popular, offering shopping, dining and entertainment, as well as riverside walks that add to the town's charm.

Question 3

What is Chelmsford famous for?

Accepted Answer

Chelmsford is famous for its historic significance, particularly as the birthplace of the world’s first electric telegraph. The city is also known for its scenic parks, such as Hylands Park.

Question 4

How old is Chelmsford city?

Accepted Answer

Chelmsford is a historic city with roots dating back to Roman times. It became a market town in the 13th century and gained city status in 2012.

Question 5

Does Chelmsford have a castle?

Accepted Answer

Chelmsford doesn’t have a traditional castle, but it does have historical landmarks, including Chelmer and Blackwater Navigation and nearby Chelmer Valley, where some of its older sites and ruins can be explored.

Question 6

What can you do in Chelmsford?

Accepted Answer

You can explore a range of activities such as visiting Hylands House, walking around Bond Street, enjoying riverside walks exploring the Chelmer and Blackwater Navigation trail and shopping at High Chelmer Shopping Centre. You can also visit Chelmsford Museum or catch a show at the Civic Theatre.

Question 7

What family friendly activities can you do in Chelmsford?

Accepted Answer

Chelmsford offers several family-friendly activities, including a visit to Chelmer Park, which has playgrounds and open spaces for picnics, and Hylands House and Estate, perfect for family walks. Chelmer Valley Nature Reserve is a great spot for nature walks whilst Central Park features a cafe, playgrounds and a skate park.

Question 8

What outdoor activities can you do in Chelmsford?

Accepted Answer

Chelmsford offers a variety of activities such as hiking and cycling along the scenic River Can Path or enjoying the open spaces and woodlands at Chelmer Valley Nature Reserve. Central Park offers spacious areas for picnics, sports and a playground for children. Alternatively, head to Riverside Park for a leisurely stroll along the river or to enjoy the sports facilities.

Question 9

What indoor activities can you do in Chelmsford?

Accepted Answer

If you’re looking for indoor activities, Chelmsford offers a great range including shopping at High Chelmer and Bond Street, visiting the Chelmsford Museum and Essex Regiment Museum, catching a film at the cinema or seeing a performance at the Civic Theatre.

Question 10

What’s the difference between Flex, Semi-Flex, Advance, Standard and Non-Flex rates?

Accepted Answer

Flex – Pay now or on arrival, fully refundable with free cancellation up to 1pm on the day of arrival. Our most flexible rate – you can cancel and get a full refund up to 1pm on the day of arrival. You can also amend your booking at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date).

Semi-Flex – Pay now, fully refundable with free cancellation up to three full days before arrival. Fairly flexible rate – you can cancel and get a full refund up to three full days before arrival. No refunds after that date. You can also amend your booking date at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date).

Advance – Pay now, fully refundable with free cancellation up to 28 full days before arrival, free to amend thereafter until the day of arrival. Fairly flexible rate – you can cancel and get a full refund up to 28 full days before arrival. No refunds after that date. You can also amend your booking date at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date).

Standard – Pay now, non-refundable. Free to amend booking at the same hotel up to 1pm on the day of arrival. Slightly flexible rate – you won’t be able to cancel and get a full refund, but you can amend your booking at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date).

Non-Flex – Pay now. No amends or refunds. Our least flexible rate – you won’t be able to cancel or amend your stay after booking.

Question 11

What time is check-in and checkout?

Accepted Answer

Our standard check-in time is 3pm. For an additional fee*, you can start your stay sooner with early check-in from 11am. Add early check-in to your stay while making your booking, or afterwards by managing your stay in your Premier Inn account. Early check-in is subject to availability and not available at all Premier Inn hotels.

Checkout is by 12 noon on your departure date. If luggage storage is available, our teams will be happy to store any bags for you if you’d like to check out before 12pm.

*Prices and times will vary depending on date and location.

Question 12

Can I check in early?

Accepted Answer

For an additional fee*, you can start your stay sooner with early check-in from 11am. Add early check-in to your stay while making your booking, or afterwards by managing your stay in your Premier Inn account. Early check-in is subject to availability and not available at all Premier Inn hotels.

*Prices and times will vary depending on date and location.

Question 13

What is Premier Inn CleanProtect™?

Accepted Answer

In 2020 we launched Premier Inn CleanProtect™, our rigorous, daily cleaning method that’s used throughout our UK & Ireland hotels. Developed in partnership with Diversey, a global leader in cleaning and hygiene products for the healthcare and hospitality industries, our promise seeks to give you extra peace of mind so you can always book and stay with confidence.

Check-in - minimising contact at reception and providing hand sanitiser in most public areas for peace of mind.

Bed linen and towels - laundering all our linen and towels at over 60°C to thermally disinfect them, so you can enjoy a great night’s sleep. We’ve also placed spare pillows in a zip-up bag, for extra peace of mind.

Equipping our teams - providing our team members with all the equipment and sanitisers they need, as well as always operating in the safest way possible for our teams and guests.

A generous serving of safety - you can relax knowing that enhanced cleaning measures are in place throughout our restaurants. Tables are cleaned between visits and contactless payment is in place too, so you can dine safely and comfortably with us every time.

Clean on request - if you'd like your room cleaned during your stay with us, just let us know at reception and use the handy door hanger on the back of your door by 12pm each day.

Question 14

What facilities are provided for customers with disabilities?

Accepted Answer

Most Premier Inns have specially-adapted rooms allowing easier access for customers with disabilities. If there is no specially-adapted room available at the hotel of your choice, we will be happy to offer you alternative accommodation at a nearby Premier Inn. If you have difficulty walking, but do not need a specially-adapted room, please feel free to request a room near reception on the ground floor for easy access.

If you'd like get in touch, you can reach out to our specialist team via email at pi.accessible@whitbread.com or call us on 0333 0919 817 between 9am and 5pm Monday-Friday (calls charged at local rate).

Question 15

Can I bring my pet to a Premier Inn hotel?

Accepted Answer

Unfortunately, with the exception of trained assistance dogs, we don't allow pets to stay at our hotels.

Premier Inn Chelmsford

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