Chelmsford City Centre hotel

Joanne is really helpful and friendly. She was what made the review a 5. Self service check in was simple but not a very friednly welcome. The room was tired, smelled a little musty, limited tea and coffee in the room, no extra towel (although Joanna found me one when asked). The shower gel dispenser didnt work. An ok room. Will stay here again.

I have been lucky enough to stay in all levels of hotels around the world including New York Costa Rica Sri Lanka India Hong Kong Italy - from Oberoi to Travel Lodge- never have I been to a less welcoming hotel EVER nor paid an eye wateringly high charge for the ‘privilege ‘ from the front entrance ( if you are arriving by car don’t expect to see a sign unless you have a periscope - it’s about 50 M up the side of the building. The foyer - ( I use the term grudgingly as it was more like the foyer in a multi story carpark) to this self service hotel was totally lacking in personality or welcome. Needless to say we didn’t have the required ref as we had booked with Agoda & don’t know why. No ability to use a trolley for luggage. I did get offered help but declined as I had no change and didn’t want the embarrassment. Which is a shame because if the staff had been with me when I got into the room I think their embarrassment at finding the meanest of rooms ( ok I guess that’s what they offer but no loo brush no safe I’m surprised the towels weren’t chained to the wall - but the fact that the only table a console desk had clearly had a huge iron mark or water mark making it look dusty was a bridge too far. No pride or respect for customers £150 for 1 night - no breakfast - no not last minute booked nearly 4 months ago. We were there for a birthday in Chelmsford and many others had booked their rooms the day before or in one case hours before 1 for almost half price but others for well under what we paid - so you would have least thought knowing what we paid they would have given us a better room eg smarter ( better would require a rebuild ) Words fail me but under no circumstance stay here opt for out of town & uber it

Location of hotel in proximity to the city centre and also the train/bus station is amazing for the price you pay. the hotel is always clean and friendly and we stay in a family room and have never had any issues at all and will stay again as the service is always great

Mo was a star💪💪👏👏😁😁😁😁

The Premier Inn is now the Forgotten Inn. The fact that it'sf not clear that there is no parking and that the additional cost has to be incured by the customer raises the price and makes the stay very expensive for a poor experience. The room was dirty wtih marks of previous ocupant on furniture and bathroom hairs. The room smelled of damp and impossible to ventilated without opening the door. There is clearly a shortage of staff because there was nobody to answer the phone when I've been put through from the main CS in India to ask about parking. I was pressed by time and had to drive to the hotel to find out that I have to pay additional for parking to a parking place walking distance away. The staff were freindly and I am giving a 3 start for that so that they don't get repremanded by people who make decisions and take the money offering poor service. The Inn is officially 1 star and it must be clarified that this is where it got to and charge acordingly.