Chelmsford City Centre hotel

ta-ratings-img(960 reviews)
  • Premier Plus rooms

Handy for V Festival, Hylands Park, and minutes from the cathedral and town-centre shops

Hotel FacilitiesSee all

Chargeable offsite parking

Air conditioning

Breakfast

Restaurant

Free Wi‑Fi

Accessible

Handy for V Festival, Hylands Park, and minutes from the cathedral and town-centre shops

  • Premier Plus rooms

Parking at Premier Inn Chelmsford City Centre hotel

Our rooms

Standard double

A super-comfy bed, a power shower and free Wi-Fi, our double rooms have everything you'll need for a great night's sleep.

Tea & coffee facilities

Double or kingsize bed

Free Wi-Fi

Powerful shower

Desk

See all facilities
Premier Inn Premier Plus room with double bed alongside sofa chair with smart-TV, office table lamp, desk and office chair

Premier Plus double

Our enhanced room design. Includes Ultimate Wi-Fi, coffee machine, mini-fridge, bedside USB ports, iron, upgraded workspace & more.

Ultimate Wi-Fi

Coffee machine

Improved refreshments

Vanity area

Air conditioning

Restaurant

The Social
The Social

Reviews for Premier Inn Chelmsford City Centre hotel

1-2 of 960 reviews

"Great stay"
All nice & clean, staff very helpful & friendly towards us. Breakfast was really good & my wife is a vegetarian so we asked for none bacon & veg sausage etc & they were very accommodating, very good location a short walk into Chelmsford city centre with all the bar’s & restaurants, plus the bar at the hotel was also good. We have stayed here a few times & never had a bad stay to date for sure 👍🏼
"An Inferior Inn....."
I have stayed in several Premier Inns over the years all over the country, but the one in the Chelmsford city centre was the least attractive and an unexpectedly inferior experience. A certain anonymity is to be expected in a hotel chain, but they've really over-done it here.... The entrance from the street is a grim, unwelcoming space, with no chairs or other friendly features, Reception on the first floor. If you can call it that - no proper check-in area, with a separate counter manned by a member of staff. Guests here are met by a couple of digital screens, neither of which was working well when we arrived - about 40 minutes before the official check-in time. Although our rooms were apparently ready, there would be a charge of £15 each to enter them early: a truly disgraceful add-on, never encountered before. Especially as the charge for the overnight stay was £120 per room.... Our rooms were clean and the beds comfortable - as usual - but the shower was surprisingly old-fashioned, a high-set, inflexible fitting - perfect for the tall and bald, but making shampooing for the rest of us an awkward affair. There were no 'do not disturb' signs in our rooms ( a privacy issue) though when this was mentioned, they did later appear in the corridors..... As for breakfast, the advertising material invites the guest to 'sit back and relax', which implies some sort of service. But no - coffee had to be queued for, at a single machine. My son did not have a 'guaranteed rest' - party-goers in the adjacent room made an uninterrupted sleep impossible. Although someone did come up and ask them to quieten down, the noise later resumed. It wasn't possible to process a refund on the premises and it was a real hassle- including a long phone call to a centre somewhere 'outsourced' - to get an apology and assurance that one would be forthcoming. Something's gone wrong here - new management, perhaps, who've lost sight of the guest side of a hotel stay? If so - it's cost-cutting at too high a price.
"Lovely stay"
Such lovely staff who really take care of you and are so friendly, really yummy food too! Staff have great customer service and hospitality! Nice comfy beds too.
"No air condition & the room was boiling"
Our room air condition did not work. Windows do not open the whole room is sealed. The heat was unbearable. They brought us too big fans, but all they did was circulate hot air around the room. I spend all evening in reception as it was cooler! Can sleep in the room. Had to have a cold shower and not dry to cope for a while. Terrible experience!!
"Amazing value"
No competition - for value of food, bedroom comfort, staff friendliness and overall quality. I was impressed from beginning to end. The best part of all was the meal deal offer where you could order a breakfast and anything off the dinner men and a drink for £27. It's the best!!

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Hotel contact information

Phone: 0333 321 9363