Chelmsford (Boreham) hotel

We chose this hotel because of its close proximity to London. The reception staff were very helpful and welcoming. The rooms were clean and comfortable however, what made this stay special was the very friendly restaurant staff at breakfast the following morning. The chef was working very hard, and the two ladies who were attending to guests and clearing tables were very amenable and approachable. In particular Jasmine who was lovely. When she found out it was our daughter's birthday she brought a little bag of goodies for her which was much appreciated. Well done Premier Inn for employing such wonderful staff!

Really friendly staff, made you feel very welcome. Clean and comfortable room no hassle or fuss. Easy check in and out. Would recommend

Lovely clean hotel, helpful staff. The breakfast had everything you could think of. The only downside is the air conditioning. It was switched off when we arrived, so the room was very warm. It took 15 hours to cool the room just a few degrees.

Outstanding Service – Thank You Ann! We recently stayed at the Premier Inn in Chelmsford after a long-haul flight from Australia, absolutely exhausted and jet-lagged. From the moment we walked in, we were greeted with warmth, care, and kindness – all thanks to the incredible Ann. Despite arriving earlier than check-in time, Ann went above and beyond to ensure our room was ready within 30 minutes. While we waited, she kindly made a cup of tea for both my wife and me – a small gesture, but it meant the world in that moment. Ann was also wonderful with our two young daughters, giving them colouring sheets and a Curly Wurly each to keep them entertained and smiling. It didn’t stop there – she even helped them create handmade, laminated bookmarks to surprise me with for Father’s Day. A moment I’ll never forget. Ann’s attentiveness, kindness, and genuine care made us feel not just welcomed, but truly looked after. The service we received was second to none, and she is an absolute credit to Premier Inn. We honestly can’t speak highly enough of her – she was just brilliant. Thank you, Ann – you made our stay so special.

Room advertised as having aircon but was very poor even on the highest setting. Temperate was 28 degrees. Didn’t sleep at all and couldn’t be moved as hotel was full. Shouldn’t advertise aircon as a feature when it clearly doesn’t work. Asked about a refund, was given a card and told to “fill in a form” nice of them to pass this onto the customer when they should have dealt with it there and then. I always thought premiere inn was a cut above the budget hotels, but I think the quality is slipping. Room had a strange smell, old smoke, just a very poor experience. Won’t stay again.