Newport Wales (M4, J24) hotel

Dont book this hotel in the summer! I stayed 2 nights (was booked for 4). When I arrived the temperature in the room was 28.5 degrees c. I had the window as far open as its safety stays would allow and 2 fans running for the next 36 hours - the temperature reduced to 27.5. It was hot the day I arrived - but for most of the following 36 hours around 20degrees outside. This suggests not only that it was unbearably hot, but also that air circulation was inadequate. The management currently refuse to refund the 2 nights I didn't stay because of this.

The experience was generally average. There was one receptionist who worked during the day on Monday 14 July 2025 was great, she was very helpful, friendly and went out of her way to support.

Used this hotel as not a crazy inflated price ahead of a stereophonics concert in Cardiff. Was greeted by staff in a warm way, all my details was ready on system and just had to pay the balance. Room was spotless and all ready. Due to the heatwave the staff had closed curtains, left window open and put a fan in the room (helped a little). We didnt use the restaurant or bar due to leaving at 6am next morning. Apart from the heat (32 degrees in room) we all slept really well. Free parking and wifi was a bonus. Would use again

The room was hotter than the surface of the sun - I have never had such an uncomfortable night in my life. I had to lay near the window on the sofa to be able to breath - 31.5degree heat. No sleep was had! Spent the following day at home recovering! Please invest in air con! For £165 a night you can surely afford it!!!

I rarely write negative reviews, but our experience at the Premier Hotel in Wales was deeply disappointing and frustrating. We stayed there during a major international Taekwondo competition as my daughter was competing and needed some rest and comfort - neither of which was provided by the hotel. The room was so stuffy that it was difficult to breathe. There was no air conditioning and despite my pointing this out to the staff, no one seemed to care or do anything to help. We were simply told to open the curtains, which did not help at all. The stuffiness made it almost impossible to sleep and this seriously affected my daughter's performance in her competition. She was tired and upset and could not recover properly during the night - something that should never happen in a hotel, let alone in the run-up to such an important event. The quality of the room also leaves a lot to be desired - worn out furniture, poor ventilation and a general lack of attention or care from the staff. The basic amenities were not maintained and the treatment we received when we raised our concerns made matters worse. This experience was unacceptable. When you book a hotel, especially with a premier brand, you expect at least a standard level of service and comfort. Unfortunately, we received neither. I would not recommend staying here, especially if you are traveling for important work or even expecting a decent night's sleep.